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“Disappointing given the promise”
Review of Studio M Hotel

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Studio M Hotel
Ranked #122 of 308 Hotels in Singapore
Kuala Lumpur, Malaysia
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Disappointing given the promise”
Reviewed 26 April 2012

We were quite excited to try out this new hotel. I should have seen the warning signs already about poor service though - I called in advance to ask about parking lots etc and the phone was not picked up for a long long time. I even left a note on their FB page! When it finally did, someone who did not really speak english answered before passing it to someone else who does! Anyway we decided to fly into Singapore in the end.

We asked for non-smoking room. But the room we got was smelling of smoke the minute we stepped in. I immediately complained and they told me the room we were in was indeed a non-smoking room and they will get back to me. They never did. My partner and I were only there for a night and we had lots to do before catching the flight the next day so in the end we just left it. The cigarette was there the whole day and night. It was especially strong on the top loft where the bed is. I was not happy.

The bed was surprisingly .. lovely. I actually had a pretty good sleep in it after I tried to douse the cigarette smell with all kinds of perfume (didnt work much but i was exhausted after that so finally fell asleep)

Cleanliness was quite quite bad. There was hair on the walls of the shower room. Ugh.

Overall service was poor. They were slow, distracted although one of them did try his best. The only thing good was taxi was easy to get, it stops right at the hotel lobby so that was convenient.

I like the concept they had, very compact rooms with very small space to maneuver so bigger sized people will have issues in the toilets especially. But the stairs are a bit slippery and if you want to run down to the loo in the middle of the night, you must be very careful not to miss a step. So not for kids, people with knee problems, older people. The pool side is pretty.

I will not come here again. There was quite a number of friends who wanted to try this place out who we advised against. Very dissappointed.

Room Tip: be prepared to get a room that smells of smoke even when a non smoking one was requested
See more room tips
  • Stayed January 2012, travelled as a couple
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Helpful?
2 Thank FarizzaMia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StudioMHotel, Manager at Studio M Hotel, responded to this review, 1 May 2012
Dear NaraNelana,

We regret that some of your experiences during your recent visit did not meet with your expectations. We would like to assure these are not the standards we endeavor. Your feedback effort will enable us to address these concerns accordingly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Value
  • Cleanliness
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English first
Singapore, null, Singapore
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 April 2012

Dont get mistaken with the other M hotels in Singapore!
There are a few if im not mistaken.
The rooms were clean with very unique architecture which was quite uncomfortable. Not forgetting the room service took ages to deliver a bucket of ice which was half melted when it came !
Was definitely my first and last visit as it wasnt worth for the price

  • Stayed August 2011, travelled solo
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Helpful?
Thank Sandhya T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

Hong Kong
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 April 2012 via mobile

Cleanliness worse than a 2-3 star motel. Lots of hair in room particularly disgusting when you see a lot around bed. Fitted sheet doesn't tuck in bed properly. Reveal many hair left by guests from around the globe.

Extremely inefficient room space. Toilet space surprisingly small. Can hardly sit down comfortably. Particularly disturbing when the door can't leave open - feel trapped in small space!

This is my first review on tripadvisor. Studio m gives me the urge to warn you. Note: despite company pays for my stay here, I still feel this is an extremely disappointing hotel experience given value.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lomo9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StudioMHotel, Manager at Studio M Hotel, responded to this review, 25 April 2012
Dear Lomo9,

We regret that some of your experiences during your recent visit did not meet with your expectations. Your feedback effort will enable us to address these concerns. Rest assured these are certainly not the standards we practice.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Hartford, Connecticut
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 April 2012

Nice modern building and rooms. Two story loft structure. Bathroom and shower were tiny boxes on either side of the door. Great Illy coffee bar in the lobby and nice outdoor deck area for breakfast. A bit away from subway but close to Singapore River for restaurants. All in all a good stay.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank TravCT2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StudioMHotel, Manager at Studio M Hotel, responded to this review, 1 May 2012
Dear TravCT2,

Thank you for your good review. We look forward to welcoming you back soon..
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
60 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 23 April 2012

Was here on a business trip last August 2011. Service is definitely bad. From checking-in (which took ages), to the IT who failed to fix up internet connection till the next day to a very long queue of checking out.

It's quite an impressive design for the choice of furniture and space. But definitely not for kids and family type of hotel. The two-floor room is dangerous for kids to go up and down. Love the whole glass window on two sides of the room. Adore the very comfy fluffy bed. Toilet is too cramped but the shower has quite a good pressure. The space to move around in the room is limited. Even the swimming pool is more like a dip pool rather than doing laps.

It's close enough to all the happening things in Clarke Quay. Took quite a 10-15 minute walk from an MRT station. And not easy to find a taxi.

All in all, as a business trip, I can't do business with the internet not working properly and unstable. And the Front Office/Reception service really needs to be improved. Dear Management, you got this complain from almost every single reviews in here. Do something about it!

  • Stayed August 2011, travelled on business
    • Value
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    • Cleanliness
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Helpful?
3 Thank jbdl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StudioMHotel, Manager at Studio M Hotel, responded to this review, 25 April 2012
Dear jbdl,

We regret there may be some delays at peak times and our team endeavours to serve every guest as quickly as possible. Similarly, the internet connectivity may be congested with most savvy guests connected with multiple devices at a time. We assure the Management is looking into these comments to meet demand.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 April 2012

My husband and I stayed in this hotel for 4 nights and we had a good experience in this hotel. We booked the room type with bed on lower level but were given another room type with bed on upper level when we checked in. The reception said it was an upgrade.

As the bed was on upper level, there was plenty of space on the lower level where we could move around and placed our suitcases and things we bought.

The shower area and the toilet were separated. Also the shower area is quite small (but clean and modern design though) and you don't have much space to place towel and clothes inside. Since we are going as couple there wasn't much inconvience or embarassment. But if you are travelling with friends and you are not very familiar with each other, this may not be a ideal choice to you.

The stairs climbing up to the upper level are reasonably safe. You just need to be a bit cautious when you wake up in midnight to make sure you watch out your steps.

However overall the hotel and the facilities are all very new and stylish. The bed was also very comfy and we felt we were home. We enjoyed our stay there.

One more thing, the location of the hotel is not close to the MRT. The Clarke Quay station is at least 10-15 minutes walk along the river. We tried it once and couldn't accept the distance when our stomachs were still empty in the morning. So we used taxi and the hotel shuttle for the rest of the time. The hotel shuttle is a one-way trip and departs every hour on the dot so is still acceptable.

And since it's close to Clarke Quay (10-15 minutes walk), you will find lots of choices of restaurants/pubs at night.

  • Stayed April 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Patsy_Wong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StudioMHotel, Manager at Studio M Hotel, responded to this review, 22 April 2012
Dear Patsy_Wong,

Thank you for your good review. We hope to welcome you back on your next visit to Singapore.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ludhiana, India
Level Contributor
64 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 18 April 2012

Hotel Studio M was was my first foray in Singapore back in 2010. Since then, whenever i visit, i make my reservations in this hotel only. Not too far from clarke quays or orchard road but a lot less noisy and a lot more peaceful. Good food, good service and a nice staff.

  • Stayed November 2011, travelled on business
    • Value
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Helpful?
1 Thank Puneet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StudioMHotel, Manager at Studio M Hotel, responded to this review, 19 April 2012
Dear Puneet B,

Thank you for your kind review. We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Studio M Hotel

Property: Studio M Hotel
Address: No. 3 Nanson Road, Singapore 238910, Singapore
Phone Number:
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#96 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Studio M Hotel 4.5*
Number of rooms: 365
Official Description (provided by the hotel):
Studio M Hotel Singapore exudes avant-garde style and class in its offer of a great business stay or leisure getaway in the iconic entertainment precinct of Robertson Quay. Designed by Italian style maestro and architect, Piero Lissoni, it is the first fully loft-inspired Singapore hotel that also occupies a prime location in the city, within easy reach of both the Central Business District and the world famous Orchard Road. ... more   less 
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Also Known As:
Studio M Hotel Singapore

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