First thing that greets you is the overwhelmed front desk.
Check-in and Check-out timing both presented lines and i was greeted by harried staff.
Lap pool was of a decent length.
The hotel was at full capacity, jam packed feeling.
This is a new establishment, but lack of care evident in the stains seen on the surfaces of the room.
Great location, restaurants all within walking distance
what disappointed me was the 'free upgrade' that was given to me.
The staff mentioned that i was 'upgraded twice' for from from a 'studio loft' which i booked to an 'executive loft' bypassing the 'premier loft'.
What struck me when i entered the room was, my sofa bed was missing from the room.
Upon clarification with the front desk 1) the 3 types of room all had the same floor area 2) they did not have the room i booked 3) the upgraded room did not have the sofa, just 2 chairs instead.
Rather miffed since i specifically booked the studio loft based on website photos showing the layout and description, i did not get what i paid for despite my full prepayment.
Staff should have been honest from the beginning instead that they did not have my room despite my full prepayment.
To end it off, there is low head room above half the bed which is on the 2nd floor of the loft. Beware or bump ur head
- Official Description (provided by the hotel):
- Studio M Hotel Singapore exudes avant-garde style and class in its offer of a great business stay or leisure getaway in the iconic entertainment precinct of Robertson Quay. Designed by Italian style maestro and architect, Piero Lissoni, it is the first fully loft-inspired Singapore hotel that also occupies a prime location in the city, within easy reach of both the Central Business District and the world famous Orchard Road. ... more less
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- Also Known As:
- Studio M Hotel Singapore