The Studio M Hotel was a place I was really looking forward to experiencing. There were a few hick ups. Firstly a room I had booked several months earlier could not be found. After a day of inquiring they advised me that they had it, and apologized. A few days prior to reaching there, I called them to inquire about a couple of things including if they had wireless access. They advised me this was complementary, however then informed me they had no record of my booking. I advised them I had called a week earlier to be advised the same thing, however they found it. I had provided them booking reference numbers and they still could not find it. A day later I had to call back after being assured I was going to receive a call to confirm my booking. I never received this call so I took the initiative to call back. They confirmed that the booking agent had not sent them the details. I did not contest this, though they had my booking last week, which I thought was strange. I left it at that.
Upon arrival, I was escorted to the room to find my view was of another building. I called Reception and asked to be moved to a River view. They said this was upon availability. I informed them that this booking was made several months earlier. The next day I was moved to a room with a river, though it was not facing the river.
Also the internet happened to be down at the time I was there so for 2 days there was no access to this facility which was really disappointing especially that this is Singapore, a Technology hub for Asia, this did not demonstrate well for me. Hopefully this was only a isolated incident, but any readers of this article who may stay there can give there feedback on this.
Besides the initial hiccups, my overall stay was very pleasant, and the staff were very accommodating and courteous. It was well located for a really lovely stay in amazing Singapore. Would I stay there again, I would say “Yes”. As a word of advise to them, I would say that they need to take better care of the booking in advance, and to tell me it was the booking company’s fault does not stay pretty with me, as the hotel had my details the week earlier, so don’t spin some banter to cover it up, when I am aware of the fact the booking was already there. Some organization can save the hotel any embarrassment.
- Official Description (provided by the hotel):
- Studio M Hotel Singapore exudes avant-garde style and class in its offer of a great business stay or leisure getaway in the iconic entertainment precinct of Robertson Quay. Designed by Italian style maestro and architect, Piero Lissoni, it is the first fully loft-inspired Singapore hotel that also occupies a prime location in the city, within easy reach of both the Central Business District and the world famous Orchard Road. ... more less
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- Also Known As:
- Studio M Hotel Singapore