I had booked a package Lion King Tickets with a suite together. Sevral weeks later I checked the booking and found out, there was no ticket confirmation. At the reservtion they told me, I have to pay extra for the tickets, as I have no package. I should pay 4.000 SGD, but there is no ticket included! I told them, it was not my mistake, but they insist of paying the ticket which is probably 300 SGD for 2 people. After many discussions they gave me an offer to downgrade my room and then the tickets are included, I cancelled my stay immediately, I was pissed off....At least 5 people handled my reservation, I didn`t get any manager or a phone call, thanks to that famous Lady called MICHELE LIM, which is not able to even apologize for a mistake...why such a hotel has chinese staff?
I will go to Mandarin Oriental instead, there we have really good staff and service!
- Official Description (provided by the hotel):
- Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more less
- Reservation Options:
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- Also Known As:
- Marina Bay Sands Hotel Singapore
- Marina Bay Sands Singapore