I had no problems at all. Although I didn't time it, check in couldn't have taken more than 10 minutes max. I asked the reception staff if my room was a club room facing the city, with a king bed and non smoking as I had booked and she confirmed it was and that's exactly what I got. The room was exactly what I expected, clean, large, tastefully furnished with a comfy king bed, TV, work desk etc. Bathroom was large and well appointed. Overall the room was no worse than a similar grade room at any other 5 star hotel.
I had no problem with my bags, no problem with the service, no problem with breakfasts, no problem with the pool being crowded because it wasn't most of the time when I was there, no problem with room service, no problem with housekeeping barging in or not cleaning my room, no problem with staff that couldn't speak English because all of the ones I talked to spoke English, no problem with rude staff, on the contrary they were all very nice. All in all I had no problems, none, zero, nada.
My experience was anything but frightfully shocking and I am more inclined to believe the hype and publicity than the complaints because to me the hype and publicity delivered and I saw and experienced nothing to support the complaints.
Personally it really doesn't matter to me if a perfect stranger who reads this decided to stay at the MBS or not, but if a friend or relative asked if I would recommend it to them my answer would be yes, go, enjoy and I have no doubt they would.
- Official Description (provided by the hotel):
- Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more less
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- Also Known As:
- Marina Bay Sands Hotel Singapore
- Marina Bay Sands Singapore