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“Mixed feeling about this hotel”
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #40 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 28 July 2011

Yes it is a amazing concept, pool 57 floors up.

Walking into the lobby, we thought wow, checking time is 3pm, so when we got there a hugh queue to check-in, we where given a glass of champagne to drink while waiting lovely touch, but nothing offered to our son to drink. Once we got to the desk after about 20mins the staff where very friendly and effecient.

We headed to our room on the 54th floor, entered the room, put of key card in the slot and the curtains automatically open to the most amazing view, very clever bar fridge if you lift any thing for more than 30 seconds it automatically charges that item to your room account.

The room was massive, horizon grand, but small things let it down. Big stain on the carpet when you first walk in, bearing in mind hotel only 12 months old, I'm sure it could of been removed in that time. Beautiful bathrooms but again one of the light fittings beside the mirror was falling off the wall. Just a few small things nothing to spoil our holiday but it was noticable for the price of a room and new hotel I would not expext these things.

We headed up to the pool, wow but so crowed, you can hardly move, people can pay $20 to come up to the sky deck to see the pool and view so the first 3/4 of the pool is for everyone so big families, groups all screaming so we headed down to the guest only pool, peace at last, got comfortable on the sun chairs go to go for a swim but told no children allowed in this pool you have to go to the other end. We have one 10yr old son, not young screaming kids, just 1 child who just wanted to go for a swim, so we had to move to the other end. No chairs available to lie, then finally a family left so we got some chairs. So noisy I felt like i was in a shed full of geese. Not very pleasant at all. Kids kept jumping in and splashing, screaming, yelling. Yes it is nice to have a adult pool away from kids I totally agree, but make a guest area with children available to the guests as well. We are still paying guest with a child.

There is a great food court under the hotel, so many outlets to choose from from all around Asia, but again no where to sit. There is a skating rink in the middle of the food court which had about 4 kids skating on it. Great concept but not in the middle of a popular food court, move the rink and add more tables. The food was beautiful, but when you are 3/4 finished people start hoovering next to you waiting for you to leave so they can have you table. Not very enjoyable experience. We did go back there the next day for lunch not as busy but nobody on the rink. Total waste of space.

Our main reason staying at marina bay sands was to see the lion king stage production which was fantasic. Not sure if still playing but highly recommend to see.

My overall opion of the hotel is very nice, but lacking in personal service, very impersonal.

  • Stayed: March 2011, travelled with family
    • Value
    • Sleep Quality
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Thank Trace_Nick_Blake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13,703 - 13,709 of 22,943 reviews

Reviewed 28 July 2011

Obviously paying this amount for a hotel room you would expect the whole package to come up to expectation. The view from the sky deck was amazing and the infinity pool was superb. It's an amazing hotel with excellent service. The rooms are silent. The downside was the crowds of people sightseeing - wandering through the immense hotel foyer and the sky deck at night. Probably as a consequence of this, the security was a bit more obtrusive that it should be. If you forgot your room card, access to the sky deck was difficult. Next time, I'd also choose a conventional resort, because I like the freedom to get out under the stars early in the morning if I want to. The sky deck opens at 6am. Shops are great - if you're a millionaire. Otherwise, catch a taxi to Orchard Road or somewhere. At least taxis are cheap. Great area for walking and jogging in the Marina area. If you're in Tower 3, expect to walk long distances, because the hotel is enormous. As long as you're not mobility constrained, that's a plus.

  • Stayed: June 2011, travelled with family
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2  Thank Jim4680
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2011

3 days at the new Marina Bay Sands in Singapore was tremendous. It was a great place for a conference, and even better for relaxing, dining, shopping, and taking in the sights! I was leary at first, since it is a casino too, but you can stay as long as you want and never even see or visit the casino. The hotel has everything you can think of: restaurants, a great pool, spa, exercise facility, great jogging, and a good location in Singapore. Next door to the hotel , is a huge shopping area, with 100s of up-scale stores, restaurants, multi theatres, and even an indoor gondola ride - incredible!!!

Room Tip: Get a high floor - the view is unbelievable!
See more room tips
  • Stayed: June 2011, travelled on business
    • Value
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Thank Mike9000ft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pek_ChinSiong, Senior Hotel Manager at Marina Bay Sands, responded to this reviewResponded 2 August 2011

Thank you for your wonderful review! We are delighted to hear that you enjoyed your recent 3 day stay with us and we are glad that you had the chance to explore The Shoppes at Marina Bay Sands and SkyPark amongst others. We look forward to welcoming you back soon!

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Reviewed 28 July 2011

We stayed 3 nights at the hotel is a very nice room. The rooms were of course new and clean, but they lacked the superior quality amenties one would expect for the room rates being charged.
The mini bar was automatic, so we had to order buckets of ice to chill our beverages which we purchased from the grocery store in the on-site shopping area. The tub water was not hot enough to enjoy a nice relaxing hot bath and the shower controls did not work well either.
We had a fantastically huge balcony, but not a stick of furniture on it to enjoy they beautiful view. The check in counter was very slow and inefficient and we did not receive the promised courtesy call when the room was ready.
Now on the plus side. the view is to die for, the pool is spectacular and should not be missed (make use of the "adults Only" end of the pool to avoid the many kids using the other areas. The food at the pool was quite good. Quite expensive, but that should be expected at a hotel of this size and quality. We were able to invite 2 guests to join us for an afternoon at the pool, which was great. The bed was quite comfortable and the automatic drapes quite convenient. The "night light" button was a nice feature as well providing just enough light to guide you to the bathroom.
Overall, I enjoyed the stay, but only because I was not paying for it. For $400+ per night, I could have gotten better service elsewhere (but not a better view).

  • Stayed: July 2011, travelled with friends
    • Value
    • Sleep Quality
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Thank rpkemble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pek_ChinSiong, Senior Hotel Manager at Marina Bay Sands, responded to this reviewResponded 2 August 2011

Thank you for sharing your concerns with us. We are disappointed to learn that your recent 3 night stay at Marina Bay Sands was not a complete success.

We have shared your feedback with our Front Office department regarding your check in experience and also your comments on the bathroom with our Facilities department for their corrective actions to ensure the success of your future visits.

Thank you for your positive feedback regarding the food at the pool and our room features.
We hope that you will give us the opportunity to welcome you back at Marina Bay Sands.

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Reviewed 28 July 2011

We had taken the club suite which is brilliantly made and is very large. the pool area is very good though they should try to make it more private for inhouse guests. the service in the pool area also has to be made better. the pool and jacuzzi are awesome though.
Be prepared to walk a lot if you stay in this hotel as it is very spread out.
The lobby is very crowded and if you dont do check in at the vip counter then be prepared for a long wait.
the connecting mall is also very big and stylish.

Stayed: June 2011, travelled with family
Thank lovetravelling46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pek_ChinSiong, Senior Hotel Manager at Marina Bay Sands, responded to this reviewResponded 2 August 2011

Thank you for your review and feedback. We have shared your comments with our Team Members at the pool. We are also continuously monitoring and reviewing our check in processes to ensure better efficiency. We hope to welcome you back at Marina Bay Sands in future.

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Reviewed 28 July 2011

This is a very large hotel eg over 2000 rooms and is very busy. The building is quite unique and the hotel and surrounds are quite amazing. The pool is something that has to be seen 57 floors above Singapore and overlooking the city and harbour. The rooms are most comfortable and everything is supplied that you would expect in such an establishment.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank BBB560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pek_ChinSiong, Senior Hotel Manager at Marina Bay Sands, responded to this reviewResponded 2 August 2011

Thank you for sharing your positive experiences with us! We are delighted to hear that you enjoyed your recent stay with us and we are glad that you had the opportunity to experience the view from the infinity pool at the SkyPark! We look forward to welcoming you and your family back at Marina Bay Sands in the near future.

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Reviewed 28 July 2011

Great, impressive building, very stylish and unique. Nice, clean, well designed rooms. Sky desk is impressive.
Some services to improve:
- check in: waiting for more than 30 minutes is very common! Even at midnight.
- check out: same story - be prepared to calculate some waiting time (unless fast check out service is used)
- no a la carte breakfast: 45 dollar per breakfast is expensive, when you only want some cereals, a croissant and a cup of tea ... At "Sweetspot" in tower 3 we could get these, but there was no comfortable place to sit. Only 4 high chairs in the place.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank AnnUtrecht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pek_ChinSiong, Senior Hotel Manager at Marina Bay Sands, responded to this reviewResponded 2 August 2011

Thank you for your review. Rest assured that we are continuously monitoring and reviewing our check in and checkout processes for improvement, especially during high occupancy periods.

We also offer a variety of breakfast options for guests, from local delights at Rasapura Masters to quick bites at Java Detour and The Coffee Bean & Tea Leaf Beanstro at The Shoppes.

Thank you once again and we hope to welcome you back at Marina Bay Sands in future.

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Additional Information about Marina Bay Sands

Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#40 Luxury Hotel in Singapore
Price Range: £268 - £573 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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