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“BEST HOTEL!! MUST STAY HERE IF IN SINGAPORE!!!!!”
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #34 of 312 Hotels in Singapore
Certificate of Excellence
Melbourne, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“BEST HOTEL!! MUST STAY HERE IF IN SINGAPORE!!!!!”
Reviewed 3 August 2011

I stayed here with my family for 5 nights during July 2011 in the Atrium room (sleeps 4 people)! This is by far the best hotel that i have ever been/stayed in! You know your in for big things when you enter and see the amazing lobby!

We checked in early and our original room was not ready so we accepted a smoking room on a very low level. we were not happy with this room as you could see nothing so we were promptly moved to a back-facing room on a much higher level and it was amazing. i recommend requesting a back facing room (non-city facing) as they have a big balcony that you can sit on and get fresh air. The room was a 10/10 they are spacious and very modern!

The pool was AMAZING, i have never seen a view like it. There were lots of lounges around the pool and it never felt busy! the food and drinks around the pool were great, and the tandoori burgers are very nice!!

The whole hotel complex is amazing! it was definently a 10/10!! Make sure that you grab some Thai food for dinner from the Rasapura masters food court in the MBS shoppes and walk around to the ArtScience Museum and eat it around that area. the night view of the city is amazing and it is such a beautiful location to view the city of Singapore (while enjoying the best Thai food)!!!

If you are a group of 4 traveling it is well worth staying here as this is one of very very very few hotels that lets 4 people in a room and the pricing is very reasonable!

I will be definitely coming back to the MBS next time i am in Singapore!

Room Tip: Request a non-city facing room as they have a Balcony!!
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  • Stayed July 2011, travelled with family
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Helpful?
4 Thank james4322
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Perth, Australia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 August 2011

My husband and I stayed here for three nights in July, It was our 25th Anniversary, I had checked out Tripadviser before we had left and it had good and bad points on it but i can tell you we had a fantastic time here, We stayed in a club room and every morning you went up to the skypark for breakfast wow it was fantastic what a view, the pool what can you say you have to be there, the staff was so friendly and always smiling nothing was too much trouble and very knowledgeable about their city, they told us where to eat and things to do, not that you need to eat out, the club lounge had always food on the go through out the day and drinks at night, on Saturday night we had fireworks and to see fireworks at eye level was just amazing, the reason for them was they were practising for Independence day which i think is on the 9th of August wish we were their then because i think Singapore will put on some show and it was easy getting out and about taxi are so well organized. One thing i would say is when you check in it was a bit slow but after that i couldnt fault them Thank you Marina Bay sands for a fantastic stay we will be back

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Maureen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta, Indonesia
1 review
Reviewed 2 August 2011

on the pool is very very beautiful.and we are so comfort in the room . so beautiful view from the room on 49'th floor.

Room Tip: on the skypark it's amazing because we fill can touch the sky from here.
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  • Stayed July 2011, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank hari_setiadi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
3 reviews
Reviewed 2 August 2011

I went up to Singapore from Melbourne with a couple other Aussie colleagues and met with several other global colleagues from around the world to have a technical conference, We were lucky enough to stay in is amazing hotel. If you're into engineering ot architecture you'll be amazed by this place. If you're simply into the finer things in life you'll also love this hotel and Singapore in general. We had good service and the rooms were beautiful. The restaurants and bars/clubs and facilities were incredible. My only complaint was there must have been a neighbor of mine smoking in their room as ate at night on a couple nights the smoke smell was sucked through the ventilation system and was quite strong in the room.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank C-DDiddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George_Roe, Hotel Manager at Marina Bay Sands, responded to this review, 4 August 2011
Thank you for your wonderful review! We are delighted to learn that you and your colleagues enjoyed your stay with us and had the opportunity to explore what Marina Bay Sands has to offer. We are glad to learn that our Team Members succeeded in providing superior service to our guests.

We appreciate your feedback regarding the smell of smoke from the neighboring room and we sincerely apologize for the inconveniences caused.

Thank you once again for your review and we look forward to welcoming you back at Marina Bay Sands soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 August 2011

Marina bay sands was a great hotel to stay in - the decor and surroundings were sound but the infinity pool is impressive and the bathroom is huge. the staff were courteous even though we had some issues with getting a room ready for us - waited for about 2 hours for this! airport shuttle to the airport was convenient and shopping and casino in the same area were definite advantages. you feel rejuvenated staying at this hotel, even if for just one night.

Room Tip: get the premier package as it is in mid range but you get the best of both worlds and a good view
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  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank gotraveller88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George_Roe, Hotel Manager at Marina Bay Sands, responded to this review, 4 August 2011
Thank you for your review. It gives us great pleasure to learn that you had the opportunity to experience our infinity pool at the SkyPark and were rejuvenated after your stay with us! We are continuously improving our check in processes to minimize our guests’ waiting time. We hope to welcome you back at Marina Bay Sands for a longer stay on your next visit to Singapore!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Colombo, Sri Lanka
Level Contributor
125 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 2 August 2011

I stayed at the Marina Bay Sands for 2 nights and it was a great experience...
The check in is a bit of a slow process and the reception area of the hotel feels like a busy bus depot. But the staff were generally very pleasant and rooms were fantastic! Very spacious and a nice king size bed! The toilets were also very spacious unlike most 5 star properties where the toilets are extremely small. Needless to say that the view was out of this world from the room! The breakfast buffet had a wide variety and was very tasty with the wait staff being extremely helpful! If you want to stay somewhere close to Orchard Rd shopping this is not the place as everything is a taxi ride away but Singapore is a small place hence not a big issue and there is a mall attached to the hotel (mostly designer stuff). if you like to Gamble the Casino is only a short walk away but i personally preferred the Casino at resort world better. If you are looking for a more intimate hotel this place is probably too busy to offer that personalized attention but overall i had a very good experience and I would definitely stay at Marina Bay Sands again!!

  • Stayed February 2011, travelled on business
    • Value
    • Sleep Quality
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    • Service
Helpful?
1 Thank Natasha0017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George_Roe, Hotel Manager at Marina Bay Sands, responded to this review, 4 August 2011
Thank you for your fantastic review! We are delighted that you had a good experience with us and had the opportunity to enjoy our breakfast buffet at Rise. We are glad that our service standards exceeded your expectations and we hope to welcome you back at Marina Bay Sands in future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gothenburg, Sweden
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 August 2011

I checked out from my hostel at 12.00 and headed for the marina bay sands hotel.

the checkin was at 15.00 but they had already started the registrating, so I did that and headed out for a walk. they should call me when the room was ready. at 17.00 I hadn't heard anything from them so I went to the hotel to see what's going on, she gave me 50 singapore dollar for the trouble and gave me the next room available, so after 45 minutes about 18.00 I got my room, totally unacceptable. my entire day was ruined because of the travels to the hotel..

  • Stayed July 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Gurtol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
George_Roe, Hotel Manager at Marina Bay Sands, responded to this review, 4 August 2011
Thank you for taking the time to provide us with your feedback. We are disappointed to learn that your day was ruined and we sincerely apologize for the delay in check in.

Please rest assured that we are putting every effort to ensure that such situations upon check in are minimized.

We hope that we will have the opportunity to welcome you back at Marina Bay Sands in future and regain your confidence in us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marina Bay Sands

Property: Marina Bay Sands
Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#34 Luxury Hotel in Singapore
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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