We like our stay at Marina Bay Sands, nice view, nice hotel. :)
We like our stay at Marina Bay Sands, nice view, nice hotel. :)
It's hard to know what to say about this hotel. Visually very impressive, great pool/bar area on the 57th floor, great room - huge - and we had a city view from the 41st floor which was incredible. However like others check in was a mess. We got stuck in line behind two men checking their families in who questioned everything. 45 minutes later we were still there. The lady checking them in had involved a supervisor who completely ignored the fact that other lines were moving way ahead of us and made no attempt to take the guests aside to sort out issues and allow us to check in. Very very disappointing. When my partner intervened to discuss wiuth the supervisor the guys got aggressive and the supervisor evaported into thin air. This hotel isn't cheap so this should not be allowed to happen. And actually this is the main problem with the place - it is vast, full of people gawping and pushing their way around and as a guest you are invisible. It is like being in a Disney theme park in the summer holdays. Sadly the fab view and great room couldn't compensate for the lack of personal service and atmosphere. Shopping area was huge but frankly not many people there even at the weeken. I wonder what this will be like in a couple of years time when stores aren't making any money. Next time I'd just go up to the viewing area and bar as this is the best thing about the hotel.
Thank you for sharing your feedback with us. We regret to hear of the service shortfalls that you and your partner experienced upon check-in during your recent stay at Marina Bay Sands and the situation could have been handled better.
We see a large number of guests at our property daily and we are aware of the need to continuously review and refine our processes to ensure service excellence. I hope that this atypical experience will not deter you from choosing to stay with us again in the future.
The architecture, decor, ambience, service and food were first class. Swimming in the Infinity Pool on the 57th floor with the Singapore city backdrop was simply heavenly. MBS must be one of THE BEST hotels in the world.
Thank you for your wonderful feedback. We are delighted to hear that your recent stay at Marina Bay Sands was a highly enjoyable one and we look forward to welcoming you back in the future to experience more of what our property has to offer.
They make me feel very at home, giving very personalized services. They are very helpful during my stay and I really can depend on them giving me nothing but the best assuring services.
I will certainly highly recommend to my oversea friends to stay in MBS whenever they come to Singapore! Thumbs up!!
Thank you for your fantastic review and recommending us to your friends. It is our pleasure to provide our guests with superior service and we are glad that you had an enjoyable stay with us. We look forward to welcoming you and your partner back to Marina Bay Sands in the near future.
My husband had a conference at MBS so we stayed with them for 5 nights. When we arrived, bell man was right there to take our bags but when we tried to check in it took Forever!!! There was a long line and they could barely cope. When we finally got our room, we had to walk through this huge mass of humanity just milling around the lobby. If you are looking for a personal, elegant and classy hotel, this ain't it!
Our room was on the 40th floor, nice view. The room however was sub par, considering this is a fairly new property. There were stains on the couch and throw pillows, yuck. They could have at least cleaned it. If you like a nice strong shower, forget it, the shower was LOW FLOW, tough if you are trying to get the shampoo and conditioner out of your hair and no tub. Also there was a constant bad odor wafting out from the sink.
Breakfast selections were good, lots of choices but you would have to fight to get to the food. Children running all over and a couple of mornings, I saw people in their bathrobes having breakfast, Classy.
Tried going to the pool, amazing pool, gorgeous views (again)but there were so many people it was impossible to to have a quiet and relaxing time. It was like we were at a water park. We never went back.
I don't know if this is a 5 star property, it did not even seem like 3 stars. We are used to The Four Seasons, The Ritz, Park/Grand Hyatt so if you are too, please run the other way. We love Singapore and have been there many many times and will still be visiting her in the future and love the services the hotels there provide. I believe that MBS is too big, management and staff cannot cope with the sheer volume of guests. We will never return to MBS when there are so many other wonderful places in SIngapore to stay, just go across the bridge and you have the fabulous Ritz.
Thank you for taking the time to share your feedback with us. We regret to hear that you did not enjoy your recent stay with us.
Marina Bay Sands is a bustling hive of activity with a large number of visitors who wish to experience the excitement of our property for themselves. Whilst we appreciate their enthusiasm, we are sorry to hear that it had affected your stay with us.
We are continuously reviewing our processes to reduce the waiting time for our guests checking in and out. We have also recently implemented an initiative to reduce the number of visitors to the SkyPark for the convenience of our hotel guests.
We have also taken note of your comments regarding the water pressure in the shower and we have shared your feedback with our Facilities Department for review.
We sincerely hope you will allow us the opportunity to welcome you and your husband back to Marina Bay Sands and regain your confidence in us.
Don't waste your money. Don't stay at this hotel. The architecture is most impressive, the rooms are quite good. However, the service is terrible. The staff give no information about accessing the pool on the 57th floor and the lifts stop at the 22nd floor. No indication about where the next lift well is. We finally found a cleaner to guide us. The pool area was crowded. Nowhere to change except the toilets. The pool has barriers to stop you swimming more than a few yards. It is full of people anyway. All public areas of the hotel are crowded with sight see-ers and there is not one chair on which to sit in the vast foyer as you wait for your taxi or whatever. Access to the shopping mall is through an underground tunnel but, we found this by accident after crossing the busy street in the rain. Again, the staff gave no information and one even told us that the road crossing was the only method. The breakfast at the hotel is way over priced. The hotel is positioned too far from the city. The shopping mall, ("Shoppes") is OK for billionaires but few practical shops for travellers. There are many good hotels in Singapore. This is not one of them. Try somewhere else.
Thank you for sharing your feedback with us. We are concerned to learn of the challenges you encountered during your recent stay at Marina Bay Sands.
The SkyPark has restrooms where our hotel guests may change and we have two showers along the pool.
We have taken note of your feedback regarding your interactions with our Team Members. Rest assured that we will continue to focus on our training and daily briefings to our Team Members to ensure that they are providing our guests with accurate information.
We hope that this experience will not deter you from choosing to stay with us again in future.