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“Luxurious great service!”
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #40 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 17 November 2011

Great facilities, fantastic bed.. big room and wonderful view. plus the pool is just amazing.. might be a little pricey but an occasional indulgence is fine to me.

A must try for every Singapore visitor!

  • Stayed: November 2011, travelled as a couple
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1  Thank KeiKurono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this reviewResponded 21 November 2011

Thank you for your review. We are delighted that our service standards exceeded your expectations and that you had a great stay with us. We hope to welcome you and your partner back to Marina Bay Sands in the future.

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13,318 - 13,324 of 23,180 reviews

Reviewed 17 November 2011

For the price one expects slightly more of their pillows, without doubt they were entirely comfortable and clean but thats what should be expected from a 5 star hotel such as this..
Softish 7/10
Covers 8/10

Side note: The incredible mini fridge charges automatically as soon as you even lift something out of the fridge! definitely byo.

  • Stayed: November 2011, travelled solo
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1  Thank Pillow_Advisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2011

have returned from this hotel just 4 days ago. frankly, u should understand u r paying for a view from SkyPark - this is really amazing.
But i can't refer this hotel to 5+ stars. Rooms, service, restaurants are practically the same as everywhere. What i would like to recommend to stuff is to adjust pool's temperature to outside temperature - not possible to swim, too cold.
but once you look from the swimming pool to the bay - u can forget everything)
i wouldn't stay there next time - this hotel is worth visiting 1 time only. But if they make their prices more reasonable - i would be glad to return

  • Stayed: November 2011, travelled on business
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Thank Nushkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2011

Impressive to look at, rooms were really nice, food and beverage outlets good but just too big to have any level of personality and the typical over the top security with a rule book that is inflexible and plain unhelpful. By way of example, we arrived at 10am, expecting our room would not be ready till 2pm but fully expecting to be able to use the rooftop pool and liesure area while we waited...but NO. Because we did not have a room key, we could not access the roof top?? Despite the fact we were, in essence, paying for 48 hours we really only got 36 hours of "product" and the lack of any understanding of this, all the way to head of security was plain dumb. Surely a "day pass" or some system of allowing guests access while waiting for their room to be ready would be an easy fix. Just one example of a heap of "silly little things" which took the edge off the experience, particularly as we had transferred from another much better hotel to this one. Do yourself a favour, for about the same money, stay at Mandarin Oriental. The best hotel I have ever stayed in.....and it has a fantastic view of Marina Bay Sands hotel

  • Stayed: November 2011, travelled as a couple
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2  Thank fishyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this reviewResponded 21 November 2011

Thank you for sharing your concerns with us. We apologize for the challenges you encountered upon arrival and we have taken note of your feedback regarding day passes for hotel guests to enjoy our facilities while waiting for their rooms to be ready.

We currently offer our guests access to our Hospitality Suites to freshen up. We will be sure to review your suggestion. We hope that you will allow us the opportunity to welcome you and your partner back to Marina Bay Sands in the future to regain your confidence in us.

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Reviewed 16 November 2011

An utterly magical building and position, the pool is worth the visit alone, but the place is a little impersonal (its like checking into a shopping mall) and we had problems with room service taking several hours making up our beds when the kids needed to sleep.
The rooms are good for families though (2x adults and 2x kids - actually making it cheaper than some lesser hotels that would have made us take 2x rooms).
We treated ourselves to a couple of nights here and then next time stayed at a cheaper place once the novelty had worn off, that worked out well for us.

  • Stayed: October 2011, travelled with family
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1  Thank skiesnpies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this reviewResponded 21 November 2011

Thank you for your review. We regret to hear that about the inconveniences you and your children experienced due to the cleaning of your room.

Please be assured that service is of top priority for us and we are continuously refining our processes and systems to ensure that our service levels match the magnificence of our property.

We hope to welcome you and your family back to Marina Bay Sands in the future for a more pleasant stay.

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Reviewed 16 November 2011

Loved this hotel, staff were friendly food was good, Rooms are large with amazing views and the infinity pool is fantastic. Building and foyer is amazing. Singapore Zoo is a must and a Singapore sling in Raffles, as they don't taste the same from anywhere else. Loved Singapore and hope to go back....

  • Stayed: October 2011, travelled as a couple
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Thank Clare940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2011

The level of service in this hotel is unacceptable! There are not enough people, they are badly trained and the level of confusion is immense. It is not worth the price paid!! Today I was told that my room would be changed (as requested)...and that I could go for dinner and get the keys later...what happened was that I got back...stayed in the queue for ages (as there was just one lady in the check in desk) only to be told that...they have given my room to someone else..!
It is VERY disappointing!! Come here to visit...but stay in another hotel!!

  • Stayed: November 2011, travelled on business
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3  Thank lbiscaia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this reviewResponded 21 November 2011

Thank you for your feedback. We are disappointed to learn about the challenges you experienced during your recent stay with us. I have sent you a private message and look forward to hearing back from you so that we can look into the details you have shared here.

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Additional Information about Marina Bay Sands

Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#26 Family Hotel in Singapore
#30 Business Hotel in Singapore
#40 Luxury Hotel in Singapore
Price Range: £264 - £598 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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