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“Marina Bay Sands - Singapore”
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #35 of 312 Hotels in Singapore
Certificate of Excellence
Sydney, Australia
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Marina Bay Sands - Singapore”
Reviewed 7 May 2012

We stayed at this wonderful hotel for one night, as our travel agent had made a mistake on our booking for the week and left one night off. We chose the MBS because we thought the kids would have fun at the pool - we'd booked over the net and been told we may not be able to get adjoining rooms. When we checked in, they upgraded us to the most magnificent suite so we could be in the same 'room' with the kids. I have never stayed in such a huge hotel suite - it is bigger than our house (seriously!). The views were spectacular - and I loved the bath with the glass wall/window looking up at the skypark or out to the harbour.
We went up to the the amazing pool - it's such a fantastic pool area. It's a sensational pool and view, but the deck chair area is so lovely as well.
The shopping mall is beautiful, and the displays and restaurants there are really above what you find in most shopping malls (even in other Casinos around the world). The standard of the food in the food court was exceptional (and the duck we had there was better than the duck we had at an upmarket restaurant in town, and a quarter of the price!!)
We also went to the Science and Art Museum and watched the light and sound show - all so impressive. (you also get discounts on food and shopping with your Science and Art tickets, so keep an eye out for that) Our 24 hours at this hotel were the highlight of our time in Singapore. They have so much on offer to suit all tastes and interests.
Their staff were so friendly and helpful and I really can't fault the hotel at all. I have stayed in other Sands hotels and it outshines them by a long shot, even without the suite.

  • Stayed April 2012, travelled with family
    • Value
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Helpful?
2 Thank Ariadne282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this review, 8 May 2012
Dear Ariadne282, I am delighted that you enjoyed your room upgrade to one of our Suites.

I am also glad to learn that you had the opportunity to visit Artscience Museum, catch Wonder Full our nightly light and water spectacular, and dine at Rasapura Masters at The Shoppes at Marina Bay Sands. It is heartwarming to see that you had the opportunity to experience the multidimensional offerings that we have for our guests.

Thank you again for your wonderful review and heartfelt compliments on our Team members. I look forward to welcoming you and your loved ones back again in the near future.
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Sydney
Level Contributor
51 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 May 2012

A stunning hotel architectually, with good rooms and a magnificent pool. Equally good views from the rooms regardless of city or coastal view. Plenty of dining and shopping options, and lots of other other activities such as the theatre or nearby museum of art.
But is it Singapore ? Queues to check in and check out, non adventurous buffets for dining, everyone in lifts in dressing gowns covering swimming costumes just like in Vegas ! And it would now have to be one of the most expensive hotels
Great for an intiial stay or holiday but after that for the business traveller you have to weigh up is it worth the value, and experience.

Room Tip: Ask for high up, city view. There is not 2 queen beds, they are more like king single/small double.
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Thefox_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this review, 8 May 2012
Dear Thefox_11, thank you for sharing your comments with us. I appreciate your positive feedback on the variety of options we have available at this one-stop destination of ours.

We are continously reviewing ways to speed up our check-in and check-out processes. We open up more lanes and assign more front line staff during peak check-in periods and guests can also choose from our three Express Check-out options to minimize the waiting time.

I appreciate your comments and please be assured that I have shared it with the relevant Department Heads for their review and attention. I value your patronage and I hope to welcome you back to Marina Bay Sands soon.
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Metro Manila, Philippines
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 May 2012

We stayed in a city view room on the 34th floor for 3 nights. Fantastic view. You could see the light/laser show in the evening. Huge room. I guess it was around 50 square meters. I was able to do 8 forward lunges from the glass window to the wall (without any furniture obstruction), It would be 12 lunges to the door. That's how spacious the room is.

Housekeeping was efficient. Room service was also prompt and efficient. They also provided free bus service to the airport and to Universal Studios. The room also had free wifi.

There were 2 major flaws in the room. The 1st is the lack of a bathtub. The second is their in- room ref. Let me quote what's posted on the ref : "AUTOMATIC PRIVATE BAR CHARGES" Please note that items removed will automatically be charged to your account." We solved this by requesting for a huge ice bucket every afternoon to cool our drinks and the free bottled water provided by the hotel.

MBS is definitely worth visiting despite the flaws mentioned above.

Stayed April 2012, travelled with family
Helpful?
3 Thank RV P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this review, 8 May 2012
Dear RV P, I am glad to hear that you enjoyed the fantastic city views from your room but I regret to learn your recent stay with us was not a complete success.

Please allow me to clarify that our Deluxe rooms are equipped with walk-in showers only, and our other room types are equipped with both walk-in showers and bathtuvs. Rest assured that we do our best to accommodate guest preferences and requests for their preferred room type.

Our sensor-operated mini-bar refrigerators have been implemented as a form of billing convenience for mini-bar consumption. Guests are welcome to request for the mini-bar to be cleared, either for self-storage convenience or to avoid unnecessary charges incurred.

Thank you again for your feedback. I value your patronage and I hope that you will visit us again in the future, perhaps after the completion of Gardens by the Bay in June later this year.
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Sydney, Australia
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 May 2012

The wonderful pool is almost enough to justify a stay at this vast hotel. Our-check in at the airport-style counter was unimpressive and staff treatment was perfunctory. Our friend who arrived later, took one and a half hours to check in. He later moaned that he felt as if he were in a cattle round-up. After complaining, the upgrade given to him was scant compensation for the hassle, in my view. Disappointing that there is no sense of arrival and that your introduction to this hotel is so impersonal. The reality does not match the advertising.

The reception area of the hotel (airport concourse, anyone?) is huge and impersonal as well. But, hey, what do you really expect in a hotel attached to a casino?

Our room, although with a lovely outlook and view, was "tres ordinare". Decor so subdued, a bit like a bowl of "blanc mange", really, just a beige box. The noisy family and their T.V. in the next room could be heard very clearly through the walls. "Just get us out of here", we thought.

We had chosen this hotel so that we could sample the fine dining and that pool.So after a quick shower and change, out of "the beige box" we got!

The pool is wonderful and worth staying in this hotel for one night, perhaps. The adjacent Galleria shopping mall, almost empty was entertaining, especially the gondola in the water on the lower level. And there are a few nice places to have lunch or afternoon tea.

The restaurants and bars of the Big Name chefs were eerily almost empty, too. It seems that it is the big winners from the casino who keep them afloat.

The champagne bar next to Guy Savoy restaurant served good food and great wine with expected professionalism. Most enjoyable, but pricey, as you would expect. Although, the dull roar of the casino is a constant, strange background music and more than a little off-putting.

So, on balance, once is enough,

  • Stayed December 2011, travelled as a couple
    • Value
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Helpful?
2 Thank outsidethesquare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this review, 8 May 2012
Dear outsidethesquare, thank you for taking the time to share your feedback with us. I regret to hear that you and your friend experienced challenges during check-in.

We have implemented various initiatives for our check-in processes to improve the experience for our guests and we continue to be receptive to guest feedback to review our processes regularly. Please also be assured that I have shared your feedback with the relevant Department Heads to look into the noise insulation for the rooms.

I am glad to hear that you enjoyed your experience at one of our dining venues and thank you for your compliments on our Team Members’ service standards.

I value your patronage and I look forward to welcome you back to enjoy more of our world-class dining options as well as experience more of what our destination has to offer.
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Perth, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 May 2012

We stayed for 1 night, as a lovely end to our singapore holiday.
We were a little confused as where to check in on arrival as there were 3 different desks all doing different things, but thats where the faults stop.
We were upgraded to 50th floor, were allowed to check in early at 11am and found staff to be very friendly and helpful.

Our room was amazing with incredible view of the harbour. Very clean and great internet connection.
Pool was beautiful. Lots of staff on hand to get towels and keep things tidy. and GREAT! view.
We had a buffet breakfast at Rise and although it was busy it didn't feel crowded. Food was fresh and delicious and I never had to wait long for my coffee to be refilled.

Over all a very relaxing wonderful nights stay, well worth every penny.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Leah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this review, 7 May 2012
Dear Leah C, I am delighted that you enjoyed your room upgrade and I am happy to hear that our Team Members succeeded in providing personalized service to ensure that you had a comfortable stay.

With regards to check-in, to speed up the check-in process we have separate check-in counters for individual travelers, tour groups and VIP guests at Tower 1, Tower 3 and a private lobby for these respective groups.

I am glad that you chose to stay with us for a wonderful end to your holiday in Singapore and I hope to welcome you back again in the near future to experience more of what our property has to offer!
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Haugesund, Norway
Level Contributor
103 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 5 May 2012

There are many restaurants to choose from at the hotel, and there is a shopping center, casino and conference center connected to the hotel.

A plus for the coach service to and from the airport - they have wifi on the bus aswell :-)

Room Tip: Choose a room high up, facing the lagoon/boat key/downtown area. The views from the room are spectac...
See more room tips
  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Familiemannen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 May 2012

conceirge is very helpful. the location is a little out of the way from main public transport line - taxi are not exactly cheap in singapore. the infinity pool is very impressive and relaxing. business center is very good. internet service is fast and there's free 2 hours internet every day. good for a business hotel.

Stayed April 2012, travelled on business
Helpful?
2 Thank Bonnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aacortes, Senior Vice President - Operations at Marina Bay Sands, responded to this review, 7 May 2012
Dear Bonnie B , thank you for your review. I am delighted to hear that our Team Members from Concierge ensured that your needs were met and contributed to your enjoyable stay with us.

With regards to transport, we are happy to share that the opening of the Bayfront MRT Station early this year has assisted in making the commute to and from Marina Bay Sands more convenient for many of our guests.

Thank you again and I look forward to welcoming you back to Marina Bay Sands soon!
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Additional Information about Marina Bay Sands

Property: Marina Bay Sands
Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#35 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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