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“Very nice, great views from Skypark”
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #38 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed 28 April 2013

Very nice but crowded (like a Vegas hotel)... lacks some of the touches of a high class hotel. If you want to have a late dinner, choices are almost non-existing... and with so many restaurants it could have better breakfast choices.
Overall a nice experience, will visit again.

Room Tip: Tower 2 has great views, especially a high floor.
  • Stayed: April 2013, travelled as a couple
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1  Thank Rosalba Rossie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this reviewResponded 30 April 2013

Thank you for your review, Rosalba Rossie P.

I am glad to know that you had a pleasant stay with us and I hope to welcome you back to Marina Bay Sands in the future to experience more of our entertainment and dining options.

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10,072 - 10,078 of 22,419 reviews

Reviewed 28 April 2013

Dear Readers,

This place is brilliant, brillant and brillant. The staff, resturants, rooms, infinity pool and room service is just awesome.

There is brilliant followup and feedback from the house keeping and resturants on whatever you called for (from a ice bucket to a meal).

One tip is for travellers is to opt for a city facing room rather than a sea facing room. It one of those locations which face a city better than the sea. Also, make sure you use the pool during the evening and during the night.

Make the most of every minute at this property.

Regards,

Sunil Sood

Room Tip: Please opt for a City View Room.
  • Stayed: May 2012, travelled as a couple
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1  Thank SunilSood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this reviewResponded 29 April 2013

Dear SunilSood,

Thank you for your glowing review. There is no greater satisfaction than receiving kind words from a valued guest and I am thrilled to know that you had a wonderful stay with us.

I certainly look forward to welcoming you back to Marina Bay Sands in the near future to experience more of our multi-dimensional offerings.

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Reviewed 28 April 2013

There's a great contradiction with this hotel, it offers so much but delivers so little. Waiting 50 minutes to check in is not an ideal way to start your day. The queue always seemed to hover between 18 and 21 people and the time it took the staff to check you in once you reached the counter was extraordinarily long - the longest of any hotel I have ever visited! The room however was lovely and the bathroom and bath a treat. The restaurant in the lobby was very ordinary, staff unfriendly and less than helpful, do yourself a favour and have breakfast upstairs in the sky lounge area only about $2 more but extremely superior. The pool is quite extraordinary but that's about where it ends, there are many other better hotels in Singapore than this one.

Stayed: April 2013, travelled on business
5  Thank BeautGem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this reviewResponded 29 April 2013

Dear BeautGem,

Thank you for taking the time to share your feedback here. I regret to learn that you did not fully enjoy your recent stay at Marina Bay Sands. I note your feedback on the less-than-satisfactory check-in process and your experience at one of our dining outlets, and I apologise for the service shortfalls experienced.

Please be assured that we will continuously review ways to fine-tune our processes and services to ensure better efficiency and quality of our service touch points.

I value your patronage and I hope that you will allow us another opportunity to welcome you back to Marina Bay Sands for a more successful stay.

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Reviewed 28 April 2013

We had five nights here this month - to see the new and shiny side of Singapore hotels (see our review of The Shangri-La). As everyone says, it is BIG and is aiming at the guest never leaving the complex. The casino is easily missed, unless that is what floats your boat, and it connects to a mall from which you could never emerge, and also to the Gardens by the Bay which are surely one of Singas best attractions.
Rooms are spacious and comfortable, all with great views of the bay or harbour. Little things were missing like only one robe in the room, and its not a hotel where you'll feel a personal connection with the staff.
Similarly, the Rise restaurant, where most will have breakfast, is a well-oiled machine; so much so that our table was cleared while we were away getting our next course from the buffet. We were quickly relocated and set up again, so no harm done - but perhaps an indication of the pace of the place.
The 57th floor pool was crowded with towels holding places for non-existent guests, so we went late at night for a quieter experience of the city lights over the horizon edge. Ku De Ta was a cool place for dinner at the top of the world too - try the great soft shell crab.
The gym is also at altitude and if you want to run whilst you lord over the killer views of the Bay this is quite the place.
Overall, not a bucket list experience but still an amazing piece of architecture and a bold grab at a big chunk of Singapore's tourist crowd, It would be interesting to know whether their re-visit rate is lower than other new hotels. We suspect it would.

Room Tip: Don't be too concerned about which side you're on - both have great views. Go for height.
  • Stayed: April 2013, travelled as a couple
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Thank RolFromOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this reviewResponded 29 April 2013

Thank you for taking the time to share your experiences here, RolFromOz.

I regret to learn that you did not fully enjoy your recent stay at Marina Bay Sands. Please be assured that I have shared your feedback with the relevant departments for their review and appropriate action.

Only with valuable feedback like yours are we able to continuously improve our service quality to provide our guests with a warm and comfortable stay.

I hope that you will allow us another opportunity to welcome you and your partner back to Marina Bay Sands in the future to experience more of what our property has to offer.

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Reviewed 27 April 2013

For our third stay this time we were given a big surprise... they up graded our room, from deluxe city view in tower 3 to premier room in tower 1. More spacious, better city viewing and amazing bathroom .... all things are still excellent except that more and more people coming to this hotel
its overwhelming condition could be degraded the performance of staff.
The hotel itself is still value for the price but to have food at the mall is too expensive related for their quality and variety.

Room Tip: Express check out is time saving.
  • Stayed: April 2013, travelled as a couple
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Thank Frans0809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this reviewResponded 29 April 2013

Thank you for your review, Ninoy0809.

I am happy to know that you enjoyed your room upgrade during your recent stay at Marina Bay Sands. Service has always been a priority to us and we continue to refine our processes to ensure that our guests have a warm and comfortable stay with us.

I look forward to welcoming you and your loved one back to Marina Bay Sands in the near future for more memorable experiences.

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Reviewed 26 April 2013

An interesting hotel with great views but due to the large number of people it is lacking the normal high class hotel services Singapore is famous for . Worth a try then go back to your favorite hotel. I will. The thing which annoyed me most is there is no privacy for the paying guests. We we're swimming in the pool experiencing the ambiance and turned around to see 50 or so people taking photos of the view . They were not hotel guests and I asked the club management to ask them to leave. Which he did quickly and apologised.Apparently they had come from the restaraunt nearby. The Shangrila and Four Seasons and Faimont are superior hotels. Also these hotels are closer to the shops.

Room Tip: Tower 3 upper floors best Either side is ok
  • Stayed: February 2013, travelled with family
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2  Thank Aussyjonsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this reviewResponded 29 April 2013

Dear Aussyjonsey,

I regret to hear of the challenges you encountered during your stay at Marina Bay Sands which may have marred your otherwise pleasant experience. We do indeed welcome a large number of visitors to our property and whilst we are delighted by the enthusiasm show by our visitors, I do apologise for the inconveniences caused.

Please be assured that we will continue to review ways to fine tune our processes to ensure that our guests have a warm and comfortable stay with us.

I hope to welcome you back to Marina Bay Sands in the future and regain your confidence in us.

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Reviewed 26 April 2013

It's a very big place. There are a lot of stores and a train station there! So we have to be prepared no to be called by our names neither wait for a warm staff. The room is very nice, spacious and well mantained. It has all the facilities. The shower is very good, and the bath, also. The quality of sleeping is trully nice. We stayed in a Club room wich have some advantages, like a afternoon tea and a coffee break. The coffee break is not so good, but the afternoon tea is nice. The breakfast, also, is very good, with a lot of options. The best thing there, of course, is the infinity pool, the reason that took us there. It is a one of a kind, with a very good view of the city. The check-in, unfortunatelly is very slow, with a lot of big lines and waiting. Even the VIP Room was full... A good point was that they allowed us to get to the room before the check-in time. I'll be back, if its possible...

Room Tip: Rooms with city view are great!
  • Stayed: April 2013, travelled as a couple
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1  Thank Leandrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Agustin_A_Cortes, Senior Vice President – Operations at Marina Bay Sands, responded to this reviewResponded 29 April 2013

Thank you for your review, Leandrim.

Whilst I am glad to know that you enjoyed your recent at Marina Bay Sands, I do regret to learn about your check-in experience. We are continuously looking at ways to improve the check-in and check-out processes, particularly during peak periods and weekends, to ensure that our guests have a comfortable experience.

I appreciate your feedback and I look forward to welcoming you and your loved one back to Marina Bay Sands in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marina Bay Sands

Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#38 Luxury Hotel in Singapore
Price Range: £265 - £625 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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