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“truly iconic” 5 of 5 bubbles
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #33 of 308 Hotels in Singapore
Certificate of Excellence
Sofia, Bulgaria
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“truly iconic”
5 of 5 bubbles Reviewed 9 May 2013

We have read very poor reviews of this hotel and we have decided to stay at another one. We didn't like any other hotel anyways so we decided to stay here because it's iconic and we may regret it afterwards. If I have to take this decision again - I would choose Marina Bay Sands a million times!

We stayed in Singapore for 8 days and we had time to try almost everything.
On the positive side:
The infinite pool is totally amazing.
The views from the top are stunning.
We tried in-room dining - it was not bad, actually it was quite nice.
Breakfast on the lobby level was very good, lots of diversity, good taste.
Bell desk team were very quick, very organized.
There is a lot more that can be mentioned here like - the Singapore flier is in walking distance with good food options, there is a shopping center across the street again wonderful food options, high end brands, convenience stores and a casino.

On the negative side:
The furniture in the rooms doesn't look very well, like it is old and even when it used to be new it was not luxurious. But that's alright - there is plenty to do outside.
The services are rather inpersonal, but that is probably because 2500 rooms. There is a good side of this too, you can stay somewhat anonymous (some people like that) and public areas of the hotel feel lively during the night as well (even between 4 and 5 in the morning).
We didn't have the chance to use the spa as the prices seamed ridiculous (although later in Tokyo we found even more ridiculous prices).

In summary, Marina Bay Sands has excellent value for money - it offers a lot more when compared to other 5* hotels in the area which cost a lot more.

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank angel4etomimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, 10 May 2013
Dear angel4etomimi,

Thank you for your review. I am glad that you chose to stay at Marina Bay Sands and I am happy to know that you had a pleasant time with us.

I note your feedback on some of our product and service standards and I would like to assure you that we are continuously reviewing ways to fine-tune our processes and services to ensure better efficiency and quality of our service touch points.

I value your patronage and look forward to welcoming you back to Marina Bay Sands soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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20,752 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Beijing, China
1 review
5 of 5 bubbles Reviewed 9 May 2013

Infinity pools is really great, really great hotel!my daughter is very happy,we will go to this hotel,the skypark is very beautiful ,the pool is so spectacularity!! check-in and check-out all fast.the hotel is so big,Our room was very comfortable.

  • Stayed May 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rong r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, 10 May 2013
Thank you for your wonderful review, rong r.

I am thrilled to hear that you and your daughter had an enjoyable stay at Marina Bay Sands and I look forward to welcoming you and your loved ones back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 9 May 2013

Had a brilliant stay. Right from the onset the place is amazing the foyer is massive and stretches through the three towers. they even had a string quartet playing in the foyer.The room had a great view and we loved the pool and rooftop.We spent a lot of time swimming and lounging on the rooftop and at night there is a laser display against the night sky We were amazed by the underground shopping. the resort its definitely worth the money and the staff were helpful. We just had a great stay. Thankyou!

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank fist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, 10 May 2013
Thank you for your wonderful review, fist.

I am delighted to hear that you had a great stay with us and enjoyed your time at the Sands SkyPark infinity pool.

It is our goal to create once-in-a-lifetime experiences for our guests and I certainly look forward to welcoming you and your loved one back to Marina Bay Sands in the future to enjoy more of our multi-dimensional offerings.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 9 May 2013 via mobile

Visited a friend who came from Oz and stayed at hotel. He was happy with the hotel amenities but said that he felt like he was in Manila rather than in Singapore. And I agreed with him. Almost all the service staff I met are pinoys. So if you like having a 2 in 1 holiday, go to MBS where you'll stay in Singapore but feel like you are in Philippines. Oh, and don't forget to squander some money at the built in casino.

  • Stayed May 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Roadtripper10100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, 10 May 2013
Dear Roadtripper10100,

I am glad to know that your friend enjoyed his stay at Marina Bay Sands during his recent trip to Singapore. I look forward to welcoming you and your friend back soon to experience more of what our one-stop destination has to offer to both visitors and Hotel guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 9 May 2013

The pool is incredible, and a must do once in life. You can only use the pool if you are a hotel guest. The rooms are good, but nothing special. Certainly the room rate reflects a large charge for the pool rather than the rooms. The casino was disappointing - usual cloud of Asian smokers and mainly automated gaming or games that most Westerners don't understand! Sadly very little poker tournaments or cash games. Service everywhere was good and we were pleased to be allowed to check in 1 hr early.

  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank N0rthernM0nkey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, 10 May 2013
Thank you for your feedback, N0rthernM0nkey.

I am glad to know that you had a pleasant stay at Marina Bay Sands and enjoyed your time at the Sands SkyPark infinity pool.

I hope to welcome you and your loved one back to Marina Bay Sands in the near future to experience more of our offerings at our one-stop destination of entertainment, shopping and dining.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 8 May 2013

Spent 2 nights here at Easter and came away with mixed feelings. The big positive is the pool which is spectacular with a view to match although nobody swims, just hangs out along the edge. The breakfast at Sky on 57 was excellent - lots of choice, great service and outlook.

The let down is the impersonal feel of the hotel generally and an apparent lack of trust - the property is just too big to generate any sense of belonging. We were challenged for ID regularly, even just going from breakfast on the roof back to our room. Disturb anything in the mini bar and sensors generate a charge on your bill a minute or two latter. Getting charges reversed involves waiting for a staff member to come and check that the mini bar is in fact intact.

Check in at 10pm after a long flight involved standing around forever waiting for a receptionist then another 20 minutes as they typed war and peace into the computer then being presented with pages of terms and conditions on a screen and being asked to sign it then walking the length of the lobby area to find your elevator. All a bit tiresome. The lobby area is spectacular & vast but on the third or fouth traverse it feels a bit like an airport terminal.

The room itself (a city view room but facing the harbour which I didn't mind - city view refers to height in the hotel) was clean, already looking a bit worn but comfortable. Not as big as expected from a Singapore 5 star hotel. The only real gripe was a rattling airconditioner fan. Not enough to bother with but meant turning it to minimum to sleep.

Check out was mercifully quick, youv'e paid?, bye-bye...

Proximity to Shoppes with its shops, gallery, cafes and restaurants is a bonus. Casino adjoins if that is your thing. Trip to town and other attractions is simple either by MRT or Taxi. Gardens by the Bay is also on 10 minutes walk away and well worth a visit.

We left thinking glad we'd stayed but probably wouldn't stay here again - other properties in Singapore deliver a friendlier and more personal experience.

  • Stayed April 2013, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank gj80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shawn_Ng, Senior Hotel Manager at Marina Bay Sands, responded to this review, 10 May 2013
Dear gj80,

Thank you for taking the time to share your feedback here. I regret to learn about some of the challenges you encountered during your recent stay at Marina Bay Sands which may have marred your otherwise pleasant experience.

Please be assured that we highly value all of your comments and I have shared your feedback with the relevant department heads for their review. We will definitely seek to fine-tune our systems and procedures appropriately. Only with valuable feedback like yours are we able to continuously improve our service quality to provide our guests with a warm and comfortable stay.

I value your patronage and I hope that you will allow us another opportunity to welcome you and your loved one back to Marina Bay Sands in the future for a more successful experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Pierre de Juillers, France
Level Contributor
76 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 8 May 2013

Last time we were in Singapore the Marina Bay sands hotel was being built so this time we wanted to go and see it and the infinity pool we had heard so much about. It's a stunning building. You have to pay to go to the top and even then the hotel area -pool and gardens are off limits - all you get for your money is a great view but if you are there at the right time they offer free tours of the hotel outdoor area - I think they were 3x a day, the first one at 10am. But you must book the tour ticket at the bottom, the office opens at 9.30am and places are limited, all the info is on the web site. This solved our curiosity and we were able to view the infinity pool - now we know we don't want to stay there ! At 10am the pool was really busy full of people who'd presumably booked a night to get a swim in the pool and then they had all us tourists taking photos ! Not worth the money to go to the top just for the view, but the 'free' tour makes up for it a little, if you manage to get on it, saying that, it is only 15mins and you just get to wander a small part of the pool/garden area.

Helpful?
1 Thank CharenteMaritime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marina Bay Sands

Property: Marina Bay Sands
Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#33 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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