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“everybody wants to come here !!”
Review of Marina Bay Sands

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Marina Bay Sands
Ranked #35 of 308 Hotels in Singapore
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
210 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
“everybody wants to come here !!”
Reviewed 24 September 2010

I stayed here 3 nights last week & liked it. What others have written about this operation still being in its infancy is accurate - things will improve with time. If you come here looking for faults, you will find them. But there are lots that will impress you also.

There are many people checking-in, all the time, so be ready for long queues when checking-in. Checking-out also involves a wait, so factor this in if you're going to the airport. Or opt for their express check-out. There's a queue for taxis, too, so either book one ahead of time or take the hotel's shuttle to the airport.

You will be impressed by the 57th floor SkyPark - take a look at my pictures.

My room in tower 2, 1762, was big, clean & quiet. Very comfortable. It opens to the highway, so you'll hear the traffic (& construction that's still going on) but this you get in other hotels also - it's the throw of the dice depending on the room the hotel gives you. Ask for a room that faces the city center - great views.

  • Stayed September 2010, travelled on business
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Helpful?
2 Thank nick_ng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Singapore, Singapore
1 review
Reviewed 24 September 2010

Had a good sleep and the facilities are excellent with good 360 degrees view at the pool. Staff are friendly, helpful and courteous.

  • Stayed September 2010, travelled as a couple
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Helpful?
Thank alansean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 September 2010

It's a disgrace to the hotel industry in Asia in general and for Singapore in particular. A train station like lobby, check in counters (after you found the right one) with queues like at low cost airlines economy check-in counters. Rooms with furniture which even wouldn't meet IKEA standard. Nobody to accompany you the room, even if you booked a suite. Even as a seasoned frequent traveller I couldn't figure out how to close the curtain in the bathroom and housekeeping over the phone could not help either. Turn down service in the evening? Keep dreaming. Service varies between non existent and very bad.
Avoid this hotel under all costs.

  • Stayed September 2010, travelled with friends
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Helpful?
2 Thank swisswatches
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hong kong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 September 2010

i visited this hotel with my wife and inlaws from hong kong. my inlaws had never been to hong kong, and i wanted to show them around as i had previously lived in singapore for 10 years. we had wanted to stay at the mandarin oriental, but it was fully booked due to the singapore F1 event which we had not taken into account and so ended up settling for the sands as we were intrigued by the roof garden. anyway, we arrived at the grand lobby, and were immediately met by a confusion of counters, with no clear signage. my wife is an architect and a hotel specialist who has designed hotels for mandarin oriental, and four seasons and she said she had never seen such poor signage in a hotel lobby. we finally found the check in counter, and the two lads seemed to be totally perplexed as to how to book us in as the rooms were booked in hong kong via a travel agent in hong kong and also included the flights. after a long while we were finally checked into our rooms and settling in. the first day passed without incident until we returned late at night after a seafood dinner when i got a call from my inlaws complaining that they were not able to change the air con temperature which was stuck at very cold and was also making an awful rumbling noise. i rang room service and they sent a technician. he explained the aircon controls, which were not intuitive at all. the control shows the current room temperature, whilst pressing the plus or minus buttons momentarily flashes the temperature you actually want the room to be at. but then the lcd reverts back to the actual room temperature so for people who are not familiar with this control think the aircon control cannot be set properly. anyway, the technician unscrewed the air con grille and found the filter to be totally blocked with dust, and said he would have to remove it and clean it and replace it, which would take 10 - 15 minutes. I then rang room service again and complained as to why the room had not been properly checked before we were allowed to occupy it. they were apologetic and offered to give us a better room, so my poor inlaws had to quickly pack and move to a new room in their night clothes at midnight. it gets worse, the new room was not better - it was the same spec room but lower down.

i made several calls to the concierge to log my complaint and asked for a gesture of good will as my father in law was not impressed by this first impression of singapore and this so called five star hotel who seem unable to carry out even basic room checks before allowing people to occupy the rooms but in the end no one from the front desk customer relations bothered to call us back and apologise or offer us some token to make us feel better.

as for my wife and i, we had to call room service after having our room turned down as they hadnt even bothered to wash the tea cups and replace with new tea bags, or give us fresh bottles of water even though these were all standard complimentary items which should be replenished daily.

so in all, a really sorry and unsatisfactory experience. the only plus point was the novelty of being able to have a swim on the roof, but to be honest this is not a five star hotel by a long chalk.

i am not sure how long they can play on the novelty of the roof garden, as all the negative feedback builds up since there are so many well run truly 5 star hotels in singapore. the only way they are surviving right now is because singapore is booming.

Stayed September 2010, travelled with family
Helpful?
1 Thank ex_sing_native
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
78 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 22 September 2010

I'll try and keep this review simple and to the point.

Advantages:
- Amazing infinity pool and view from the 57th floor

- Spectacular building

- New

- Did I mention the view?

- Some of the staff TRY to be polite even if they aren't good at their jobs

- Rooms look pretty good at first glance.

- Rooms quite well sound-proofed!

Disadvantages:
- Built to a price - you can see if you look closely in the rooms that this could be better for this class of hotel. It is far from dreadful, but the details are missing - low pressure water in the rooms, the curtains don't close properly so if you are working strange hours you might be woken up by the light. Feels like they rushed it together, and with such a big project it's understandable (though not acceptable) that they couldn't do the detail of a smaller hotel.

- One side of the hotel has balconies, but no seats? Probably just used as a nicotine station for smokers perhaps? Who knows

- Service pretty shocking. It's not that they don't try, but they are just not on the ball. I had to move room 4 times! I had asked for a city view room and after an hour of waiting (with a reminder call to reception) in my room at 2am they moved me to one, sadly it stank of smoke (I'm not that sensitive, but trust me it was bad), then they moved me to a new room, but back to the wrong side again! Finally I ended up in a city view room (smelled of smoke again, but totally bearable so I stuck with it). God I'm sounding like a difficult customer here!

- Staff hover a bit too long for extra tips. It was embarrassing with one bell-boy who offered to make me tea, show me my TV etc, when it was 2:30am and I'd just moved into my room. I just wanted to sleep!

- Room service food is very average indeed, yet expensive.

- You almost always have to call them twice for anything - e.g. Laundry collection. They are not outwardly rude, but they don't really understand customer service. Something's not right somehow.

- They try to be like Las Vegas but it's clearly not. The service isn't there, and they try to be a bit stuffy with the celebrity restaurants, when in reality in America they are a bit more reasonable with allowing people in and accommodating peoples' needs. If they cut the "exclusivity" vibe a touch, it might happen more naturally rather than feeling so contrived.

- Many of the staff don't speak English. Of course I wouldn't expect that in France, Germany, China etc but I thought that they would in Singapore?

Conclusion:
Only stay here if someone else is paying (as in my case). Even then, you can do much better in Singapore. That said, the infinity pool is truly spectacular. I'm not sure if you can buy access as a visitor, but if you can then stay elsewhere (there are plenty of great hotels in Singapore) and then visit for the pool & view, it is worth coming for that. It's the sort of place people will continue coming to because of the fact that the building really is a landmark.

One final thing - there is the possibility that this hotel is having some MAJOR teething problems as it is new. Things MAY be different in 12months time under better management etc. Read the other reviews and I'm sure you'll get the picture. I'm sure the reviews will echo this if the hotel improves, but right now you really can do much better in Singapore.

PHEW!

  • Stayed September 2010, travelled on business
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Helpful?
3 Thank foiegras99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cologne, Germany
1 review
Reviewed 22 September 2010

This latest addition to Singaporean night life is worth a trip... the infinity pool and the skypark itself are amazing and are perfect for lazy sunbathing. They also make for great holiday pictures! The room was big and had a great view! The bathroom was clean and spacious with a shower and a bathtub. Unfortunately, there was no free internet.
Only other thing was that some of the shops and restaurants are not open yet. But the hotel is set close to city center where there are even more dining and shopping options!

  • Stayed July 2010, travelled as a couple
    • Value
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Helpful?
Thank MissJulie3108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 September 2010

This hotel has a long way to go before they can be called a 5 star hotel. While I understand this is a new hotel, employees are under trained and have no idea what they are doing.

Took 2 hrs to check into the hotel. Lines were extremly long, Staff were extremely disorganized and junior. No one seem to have any idea what to do. Breakfast was included in the room rate (overpriced) however it was served in the convention centre next door.

Sky Park was spectacular and was inlcuded with my nights stay.

In the end I only stayed 1 nught and moved to the Pan Pacific hotel for the balance of my 8 day stay.

Would wait at least a year intil they fix all the issues.

  • Stayed July 2010, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank James2559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Marina Bay Sands

Property: Marina Bay Sands
Address: 10 Bayfront Avenue, Singapore 018956, Singapore
Phone Number:
Region: Singapore > Singapore > Marina Bay
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Singapore
#23 Romantic Hotel in Singapore
#29 Family Hotel in Singapore
#30 Business Hotel in Singapore
#35 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Marina Bay Sands 5*
Number of rooms: 2560
Official Description (provided by the hotel):
Located along Marina Bay waterfront with 3 cascading hotel towers, 2,560 rooms, extraordinary Sands Sky Park, floating crystal pavilions, lotus-inspired ArtScience Museum, The Shoppes, Celebrity Chef Restaurants, Theatres and hottest nightclubs. ... more   less 
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Also Known As:
Marina Bay Sands Hotel Singapore
Marina Bay Sands Singapore

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