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“Santa Grand Hotel - Chinatown”

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Jin Shan Hotel Chinatown
Ranked #224 of 306 Hotels in Singapore
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Santa Grand Hotel - Chinatown”
4 of 5 bubbles Reviewed 14 June 2014

The hotel is strategically located near Chinatown MRT station. Since I have read reviews about rooms having no window, I sent a request when I made the reservation and luckily we got one. There is self service cofee/tea making facility and TV on every lobby floor. Wifi is okay. The bed was comfy, shower room tiny. I really did not expect the room to be spacious, as rooms in SG are not cheap. There is no room service but looking somewhere to eat is not a problem. There is a restaurant called Yum Cha on the 2nd floor (we tried their xiao long bao and siew mai, it was okay) and all other restaurants just around Chinatown offering local dishes.

The staff in the morning shift are very helpful. We asked help to have our documents printed and they were ready to assist us. They were very accommodating to every inquiry we asked while the OTHER male receptionist on the evening shift needs MORE improvement on his COMMUNICATION and CUSTOMER SERVICE skills. Not even courteous enough to be a receptionist.

I would recommend this hotel for those who are not claustrophobic. A perfect location for commuters who want an easy access to the MRT, many souvenirs and other local shops and restaurants too.

Room Tip: If you're looking to get a discount on their rooms, make sure to book at least a month before or...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Cathy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Jin Shan Hotel Chinatown, responded to this review, 16 June 2014
Dear Cathy D,

Warmest greetings from Santa Grand Hotel Chinatown. We are thankful for your time in sharing with us your experience at our hotel. We are glad that you enjoyed your room and our convenient location, being near Chinatown MRT station and surrounded by plenty of restaurants and souvenir shops. While we are happy to hear that the morning staff have been prompt with their service, we are sorry that the service standard was not consistent. We value your feedback greatly and would certainly strive to maintain high standards throughout our hotel. We hope to have the pleasure of your return stay!

Regards,

Hotel Management Team
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329 reviews from our community

Traveller rating
    26
    128
    102
    37
    36
See reviews for
65
76
88
37
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Bangkok, Thailand
1 review
2 of 5 bubbles Reviewed 11 June 2014

Room has a lot cobweb.
Room is not soundproofing. The last night that I had stayed, the guest in the next room was quarrel loudly from 0.05 am until 4.00 am. I could not sleep.
Room smell musty.
The elderly male staff is very friendly and good service.
Refrigerator is necessary more than safe box.
ฺBathroom clean and good shower flow.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Suchada N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Jin Shan Hotel Chinatown, responded to this review, 16 June 2014
Dear Suchada N,

We thank you for taking the time to share about your experience with us on TripAdvisor. We regret that we did not meet with your expectations. While we are happy that our staff had been friendly and attentive, we have also taken your feedback into serious consideration and have stepped up on our pest control and housekeeping services. We welcome all feedback to improve all aspects of our services and facilities. We look forward to your continued patronage.

Regards,

Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Manila, Philippines
1 review
4 of 5 bubbles Reviewed 9 June 2014

My 1-week stay at the hotel was quite nice. It really was a great find for an affordable price. I was lucky enough to find a promo online for a more affordable 1-week rate, and I'm glad I chose Santa Grand Hotel Chinatown because my room was clean, the room service attendants were very accommodating and would always ask me if I need anything. The place is also just a 1-minute walking distance from the MRT and the location itself made me feel secured even if I was just travelling alone. I would have given it a 5 rating if the offered free breakfast instead of just free coffee though. I would recommend this hotel to anyone who would like to have a convenient and affordable stay in SG.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jekka C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Jin Shan Hotel Chinatown, responded to this review, 16 June 2014
Dear Jekka C,

Warmest greedings from Santa Grand Hotel Chinatown. We are delighted to have provided you with a pleasant experience during your stay with us. Our proximity to Chinatown MRT station is a great advantage to our hotel guests that they all enjoyed. Guests are also spoilt for choice with our neighbouring eateries. We'd look into your feedback and continuously strive to improve our rooms and facilities. We look forward to your return stay with us!

Regards,

Hotel Management Team
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Bolzano, Italy
1 review
1 of 5 bubbles Reviewed 8 June 2014

We have received a very ugly room, very small and without window, the bed was small also, even we have booked it 3 months before our arriving. For this rate we expected a better room...................

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank mirk01971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Jin Shan Hotel Chinatown, responded to this review, 16 June 2014
Dear mirk01971,

We appreciate your feedback and are sorry to learn of your disappointment. While we hope that you stay could have been a better one, your valuable feedback will enable us improve our facilities and hotel.

Thank you and kind regards,

Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tuross Head, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

We booked this hotel on the net as it had reasonable rates and looked ok in the ads. Little did we know how lucky we were to have found this hotel. When we arrived we were greeted by Edwin a cheerful and helpful fellow who added a lot to our stay, the Santa Grand Chinatown is a little gem, it is in the centre of Chinatown, the room we had was clean, comfortable and cool, as is the case with most rooms in Singapore is was small but well designed so you had all the room you needed. Everything you want to see and do in Singapore are within easy reach, 3 mins to the MTR, one station away from Clarke and Boat Quay, 10 mins from the Gardens by the Bay etc etc.. The streets surrounding the hotel are filled with market stalls, food stalls and restaurants, 3 mins away is the Chinatown Complex with a wet market, must see, on lower level, clothing and souvenirs on middle and food food food on upper level, there is a laundrette five minutes away beside the chinatown complex and a pick up point and tourist info centre for all Singapore tours etc also at the Chinatown complex
just adjacent to the Budda Tooth Temple. The hustle and bustle finish at a reasonable hour making for undisturbed sleeping. The staff were incredible and could not do enough for us. If you want five star go elsewhere but if you want to have a great time and experience stay here.

Room Tip: We had a room which overlooked Smith Street and it had a window.
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
6 Thank JillSteveTuross
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Jin Shan Hotel Chinatown, responded to this review, 25 May 2014
Dear JillSteveTuross,

Thank you for writing us such a detailed review! We are delighted to hear that our team provided you with prompt and attentive service that made your stay a memorable one! Yes indeed, Santa Grand Hotel Chinatown is a walking distance to many different places of interest and many different eateries!

Thank you for sharing your experiences with us and we look forward to welcoming you back again!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 22 May 2014

I really enjoyed my stay in the hotel because it is situated in a nice location, which visiting marina bay is about closely 10mins by MRT. there is adequate access to free WiFi and the design of the place is OK. One can easily make a booking to visit universal studios from the hotel. But If i have to suggest on the areas of improvement, i think the management should consider improving customer service standard because when i came in, I was to change to convert the currency I was having with me, so I asked the receptionist to help keep my luggage in a safe place but was astonished to find my luggage exposed together with other luggage. It easy for anyone to take anthers luggage. But overall the hotel is a nice place to be. I will be revisiting soon.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank dESLake2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Jin Shan Hotel Chinatown, responded to this review, 25 May 2014
Dear dESLake2014,

Thank you for sharing your experiences with us! We appreciate your feedback and it will be shared with the management for immediate action! We are however, pleased to hear that you had an overall enjoyable stay with us and that you enjoyed the location of our hotel!

Thank you for choosing Santa Grand Hotel Chinatown, and we look forward to welcoming you back again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yerevan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 21 May 2014 via mobile

The hotel is nice, all in chaines style. I like it. Only rooms are very small and windows are looking each other.
Lobby is nice and good for rest. Free Wifi also is provided.
The hote is located near to several sightseeing and subway station. You can buy lot of souvenirs from Chinatown located in same street as the hote.
As summary it is good o stay here )))
Enjoy it ))

Helpful?
Thank Hayk
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
santagrandhotels, Hotel Management Team at Jin Shan Hotel Chinatown, responded to this review, 22 May 2014
Dear Hayk,

Thank you for choosing Santa Grand Hotel Chinatown! We are pleased to hear that you enjoyed the location of our hotel and you had an overall memorable stay with us! Yes indeed, there are many places of interest just a walking distance from our hotel!

Thank you for sharing your experiences with us and we look forward to welcoming you back again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Jin Shan Hotel Chinatown

Property: Jin Shan Hotel Chinatown
Address: 20 Trengganu Street Jinshan Hotel, Singapore 058479, Singapore (Formerly Santa Grand Hotel Chinatown)
Region: Singapore > Singapore > Chinatown
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #224 of 306 Hotels in Singapore
Price Range (Based on Average Rates): £
Number of rooms: 41
Official Description (provided by the hotel):
Santa Grand Hotel Chinatown is located in the highly dynamic Chinatown precinct. Fully intertwined with the rich history and industriousness of Singapore's early pioneers, this location brings forth the sights, sounds, tastes, smells and customs of the Chinese community. Blended into the history and culture of Chinatown will be the tourism and sightseeing benefits that make modern day Chinatown a must visit. Featuring relaxed and open "Hacienda Personality" of the Spanish countryside and in a location that immerses guests in a new experience, Santa Grand Hotel Chinatown is pitched to appeal to the western individual traveler who wants to experience all that Singapore has to offer - from the kampong sweetness and famous Chicken Rice to the exotic local delights Kway Chup noodles, Chilli Crab, Roti Prata and many more. Adding diversity are the nearby historic Sri Mariamman Indian Temples and newly opened Buddha Tooth Relic Temple and Museum along with the many Chinese Medical Halls and shops that pepper Chinatown. ... more   less 
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Also Known As:
Jin Shan Hotel Chinatown Singapore

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