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“Excellent Location, Excellent Staff!”

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Park Regis Singapore
Ranked #63 of 317 Hotels in Singapore
Reviewed 5 August 2012 via mobile

I thoroughly enjoyed my stay at the Park Regis! The hotel is very modern and clean. The staff were very very friendly and helpful from the moment we checked in until we checked out. Upon check out our transportation look a long time to arrive, the hotel allowed us to make a free international call to find out the status. The rooms are fairly small with only a glass panel to the toilet area, so you can hear everything that a person is doing in there. There is no wifi available, you need to plug into the wall. That was probably the biggest down side, complimentary wifi for guests should be standard. The breakfast buffet was amazing, great food although very expensive. The pool and gym were great with a nice bar next to it. I would definitively stay here again!

  • Stayed: August 2012
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1  Thank chell210289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 4 October 2012

Dear chell210289,

Thank you for taking the time to review us. We are glad to know you have found our service and facilities to be delightful.

We are grateful for your feedback on our Internet charges as it enables us to continually monitor our guest’s expectations and we hope to welcome you back in the near future.

We greatly appreciate your positive comments and they would surely be shared with the rest of the team. We look forward to welcoming you back to Park Regis Singapore during your next visit to Singapore.

Best Regards,
Jason Dowd
General Manager

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3,183 - 3,189 of 3,820 reviews

Reviewed 2 August 2012

We arrived May 16th after long night flight from Amsterdam, room already prepaid before our departure. Hotel refused my Mastercard debit card and insisted on $100 cash, which I did not have on me, having just arrived, then asked for my wife's credit card (VISA) and withdrew the money, saying that if we pay cash afterwards the debit will not be back credited for maybe 12 days. The long delay is just due to "our bank we deal with". They could not explain why debit card is not acceptable while it was OK on entire trip. The $100 is just in case we empty out the room bar and flee. Also, in spite of pre-booking and payment, we were told we cannot have the room until late afternoon. Hotel staff took an unyielding bureaucratic stance. Will never go to any hotel in that chain again. Robert vdG

  • Stayed: May 2012, travelled with friends
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4  Thank Robert_van_de_Graaff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 4 October 2012

Dear Robert_van_de_Graaff,

Thank you very much for taking the time to provide your feedback.

We are sorry to hear about the inconvenience you and your wife have experienced. We would also like to thank you for your kind understanding for the deposit as a form of security upon registration for potential expenses that may be incurred within the hotel during your stay. It is the hotel’s standard procedure that the deposit would be in the form of cash deposit or credit card pre-authorisation to cover incidentals. However, this holding amount is not an actual charge unless expenses were actually incurred. The period the authorised amount is released depends on the bank or financial institution of the credit card used.

We hope that your recent stay has not marred your opinion of the hotel and we hope to have the opportunity to be of service to you again.

Best Regards,
Jason Dowd
General Manager

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Reviewed 29 July 2012

Both my wife and myself had a wonderful vacation at Singapore. As for the hotel stay, we were there for 2 nights and the experience was just fantastic. The staffs were very plesant n friendly. The room was clean and very well maintained. The rooms were compact but just nice for a couple. We are planning for another trip to Singapore in two months time, and we will staying at Park Regis again. Thank you guys.

  • Stayed: July 2012
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Thank AlanUb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 4 October 2012

Dear AlanUb,

It is very heartwarming to know that you have had an enjoyable stay with us and we appreciate your kind words which will certainly motivate our staff to keep up the good work.

We look forward to welcome you back to Park Regis Singapore and we hope to exceed your expectations and be your preferred hotel each time you visit Singapore.

Best Regards,
Jason Dowd
General Manager

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Reviewed 28 July 2012

The hotel is how you would expect it based on the previous reviews, nice, new and clean. The main standout being the location, which puts you within a 5-10 min walk of clarkes quay and china town. I also found it walkable to the main harbour (cross the street and you just follow the river).

The MRT is also easily reached, head out of the main lobby and go straight. There is a set of unasumming stairs which will take you to a bridge and over the road to the station entrance.

Taxi fairs cost about $20, train fares about $2.20 with $1 being refunded.

The hotel brought a cake to my room on my birthday which was a nice touch.

  • Stayed: July 2012, travelled as a couple
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Thank P R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 4 October 2012

Dear P R,

Thank you very much for taking the time to share your experience with us. It is truly heartening to hear that you have thoroughly enjoyed your recent stay at Park Regis Singapore.

We hope to welcome you back soon and have the opportunity to be of service to you again to exceed your expectations.

Best Regards,
Jason Dowd
General Manager

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Reviewed 27 July 2012

Great hotel and close to MRT and walking distance easily to China Town. Rooms are smaller than usual but well presented and everything you need. You need to be with someone you are familiar with as no privacy coming out of shower etc but ok for couples.

Only thing let it down we felt were breakfasts lovely and well presented but more for Asian market. Would have loved to have had tomatoes or something like baked beans to go with the bacon etc but we had 12 breakfasts and this happened twice. Ok if you like curry puffs / Spring Rolls for breakfasts!!!!! Not Aussies,,,,,,

Lovely hotel though and would stay again .

Room Tip: get the little more expensive room and you look over pool instaed of road.
See more room tips
  • Stayed: July 2012, travelled as a couple
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1  Thank juliegordy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 4 October 2012

Dear juliegordy,

Thank you for your valuable feedback from your recent stay and we are delighted to know that you appreciate the convenient location of our hotel.

We have noted your feedback about the selection of breakfast items and this will definitely be shared with our F&B department to look into it.

We hope to have the pleasure of welcoming you back to Park Regis Singapore soon.

Best Regards,
Jason Dowd
General Manager

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Reviewed 26 July 2012

I spent 2 nights here on a work trip. The hotel is clean with a modern design, friendly staff and typically I would have given it a Very Good for my stay. However, my problem is the extremely high cost of add ons. One day internet for example is over SGD32 and breakfast at approximately the same level. Although the stay was good, I left feeling financially disadvantaged which is a real shame. If you go, make sure you book an all inclusive room rate as other wise there are much better hotels at the same or higher quality in Singapore

  • Stayed: July 2012, travelled on business
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2  Thank MCHK01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 4 October 2012

Dear MCHK01,

Thank you for taking the time to share your review about our recent stay with us.

We are grateful for your feedback on our Internet charges as it enables us to continually monitor our guest’s expectations and we hope to welcome you back in the near future.

Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2012

After flying from Europe we arrived into Singapore early in the morning and made our way to the hotel. By the time we arrived it was shortly after 8am, knowing our room would not be ready we still wanted to check in and at least leave our bags there, this was of course not a problem and without no extra cost they said they would give us the next available room that was cleaned. We had some breakfast in China Town and came back to the hotel around 10am and were able to then go right to our room! The room was lovely and clean and very spacious. All the hotel amenities were also in the room, such as Robes, Slippers, Tea and Coffee, Safe, Iron and Hair Dryer. The room was fresh and still looked new. It was a really nice start to our four months travelling through South East Asia and we will stay there again when we are back in Singapore!

  • Stayed: June 2012, travelled as a couple
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4  Thank littlekiwinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 30 July 2012

Dear littlekiwinz,

Thank you for taking the time to share your review about our recent stay with us. We are delighted to know that you have found all aspects of the hotel to be excellent and thoroughly enjoyed your stay with us. We greatly appreciate your positive comments and they would surely be shared with the rest of the team.

We look forward to having the opportunity to be of service to you again and we wish you a continuous pleasant and safe journey through South East Asia!

Best Regards,
Jason Dowd
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Regis Singapore

Address: 23 Merchant Road, Singapore 058268, Singapore
Phone Number:
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Singapore
#41 Business Hotel in Singapore
#58 Luxury Hotel in Singapore
Price Range: £100 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Regis Singapore 4*
Number of rooms: 202
Official Description (provided by the hotel):
Conveniently located next to Singapore’s most vibrant entertainment hub, Clarke Quay, Boat Quay and Chinatown, Park Regis Singapore is within easy access to major tourist attractions as well as the Central Business District. A fully Wi-Fi enabled hotel, featuring 202 modernly designed open-concept guestrooms enhanced with upgraded bedding amenities, an all-day dining restaurant, a Chinese restaurant, pillarless meeting room, well-equipped gym and an impressive 25-metre swimming pool with cascading waterfall. Catering to savvy travellers, handy phone with free mobile internet and IDD calls are available to all guests. The hotel provides all the facilities that you need to complete your stay experience such as e-scooter and bicycle rental service for guests to explore the surroundings, self-service laundromat, and a Bondi book corner for guests reading pleasure. Park Regis Singapore is an ideal destination to meet, stay and unwind. ... more   less 
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Also Known As:
Park Regis Singapore Hotel Singapore

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