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Park Regis Singapore
Ranked #65 of 319 Hotels in Singapore
Reviewed 25 October 2013

I chose this hotel because it was…. affordable. But at the same time I wanted a bit of luxury.
And this is a great hotel, really. It seems quite new, the rooms like anywhere in Singapore are not very big. I faced the back yard and it was really quiet at night.
The house keeping were quite noisy. But I really loved the staff at the hotel.

Having a shower was a fantastic experience; there were 2 great shower heads.
But it is an “open” bathroom, which means the sink was inside the room and the toilet was half open into the room as the door was not fully lengt. I did not share the room with anybody so for me it was fine.

The pool was nice and in the morning it had both shade and sun, so something for everyone.

The location was great, if you walk fast it takes 5 – 10 minutes to China Town, 35 minutes to Marina Bay Sands, 25 min. to Raffles Hotel. I enjoyed the walks, there is a lot of greenery, but please bring extra t-shirts because the humidity is bad. (One of my mistakes).
There are lots of shopping nearby.

It is easy to get a taxa in Singapore except at rush hours from 6 pm to 8 pm. So here you could walk to Clarke Quay and take the boat instead. It will take you to the famous places, Fullerton, the Flyer, the Merlion, Marina Bay Sands etc. It is of course more expensive but a beautiful journey.

I paid 36 Singapore dollars for 24 hours internet.
The check-out time is 12 noon – not 11 am as some websites state.
Some rooms had a small garden facing the pool on the 2nd floor.
From the hotel to the airport I paid less than 30 Singapore dollars.
The nearest metro is Clarke Quay.
There are chairs and tables outside on the ground floor for smokers.

  • Stayed: October 2013, travelled on business
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1  Thank Pix5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 11 November 2013

Dear Pix5

Thank you for choosing to stay at the Park Regis Singapore.

We value your feedback on the Hotel's services and will use this to continue to improve our service standards for all our valued guests.

We will continue to provide exceptional experiences for our guests such as your good self; in keeping your loyal patronage with us and certainly look forward to welcome you back to the Park Regis Singapore soon.


Best Regards,
Jason Dowd
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,094 - 3,100 of 3,936 reviews

Reviewed 19 October 2013

Stayed there for a couple of weeks. Like most higher-end hotels in Singapore, Park Regis has every bit of the 5 star feel to it: impeccable service, good quality rooms, great swimming pool, relatively convenient location.

It's location is walking distance to China Town, so this wouldn't be a bad choice if you are in Singapore for the first time. The location is also great for clubbing, as the hotel is minutes away form Clarke Quay - Singapore's hottest clubbing area. The CBD is also a stone's throw away.

Would definitely stay there again.

  • Stayed: November 2012, travelled on business
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1  Thank GVSmth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 23 October 2013

Dear Virbalas

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us your valuable feedback.

We are delighted to receive your gracious compliments on our hotel services, quality of our rooms, pool and our location. It delights us to know that our efforts to provide quality service are being appreciated by you

We will continue to provide exceptional experiences and hotel rates for our guests such as your good self; in keeping your loyal patronage with us and certainly look forward to welcome you back to the Park Regis Singapore soon.


Best Regards,
Jason Dowd
General Manager

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Reviewed 17 October 2013

A truly great hotel. The staff were incredibly friendly. Excellent location right next to Clarke quay for eating and next to the tube. Room was very clean and modern. The hotel was very quiet in the evenings which was lovely. We are a young couple and would highly recommend this hotel.

  • Stayed: October 2013
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1  Thank Mvb244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 23 October 2013

Dear MVB244

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us your valuable feedback.

We are delighted to receive your gracious compliments on the services which you have experienced and our rooms’ cleanliness. Yes, although we are located next to the entertainment hub, Clarke Quay, our guests’ still get to enjoy peace and quiet when they are in the hotel.

We will continue to provide exceptional experiences for our guests such as your good self; in keeping your loyal patronage with us and certainly look forward to welcome you back to the Park Regis Singapore soon.


Best Regards,
Jason Dowd
General Manager

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Reviewed 13 October 2013

We were treated like Kings the whole time we were there. Most of the staff knew who we were even though there seemed to be a lot of other people staying at the hotel. They were always helpful but never intrusive. The room was small but very nice and clean. The hotel itself was very nice. Room service was very reasonable and so were prices at the bar. In fact we did most of our eating and drinking at the hotel. All in all a fabulous experience and we would recommend this hotel to anyone.

  • Stayed: October 2013, travelled with friends
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1  Thank Angela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 23 October 2013

Dear Angela R

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us your valuable feedback.

We are delighted to receive your gracious compliments on our staff, the location of our hotel as well as the prices of our bar and room service.

We will continue to provide exceptional experiences for our guests such as your good self; in keeping your loyal patronage with us and certainly look forward to welcome you back to the Park Regis Singapore soon.

Best Regards,
Jason Dowd
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2013

When I arrived at around 8pm I was greeted with a warm welcome, check in was easy and they upgraded me for free since I was staying for 7 nights. Even the next morning the staff remembered me by name and asked how I liked my room which was totally brilliant. They also would open the door for me every time I came and went from the hotel. Every morning I woke up to a complimentary newspaper hanging on my door.

The pool was nice and relaxing with a cool waterfall, and the restaurant was very good. The breakfast buffets had an awesome fusion of western and asian food for breakfast - omlettes, pancakes, spicy chicken sausages with noodles, seafood dumplings, and fresh fruit. At $30 though it was a bit pricey.

My only criticism of the room would be that the bathroom wall was frosted glass, and the door had a 5 inch gap at the top and bottom so there was no way to close it off - if you're staying with your SO, make sure you feel comfortable taking a dump infront of each other. I also found that the housekeeping staff were noisy, from about 8am they would thump about in the hallway and have loud frantic conversations in mandarin with each other.

The location was also pretty awesome, across the road from the clarke quay centre with a good mall with several nice restaurants and the MRT.

  • Stayed: October 2013, travelled solo
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Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 23 October 2013

Dear Paul T

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us your valuable feedback.

We are delighted to receive your gracious compliments on the hotel pool, services and food.
We note of your comments on the housekeeping and the pricing of our food. I will definitely feedback to the relevant departments. Your feedback is extremely important to us as it allows us to continually monitor our guests’ requirements.

The design of the hotel’s rooms follows a modern, open-concept theme and hence not all guests are comfortable with the openness of the room. While some may appreciate such themes, others might need more time to warm up to it.

We will continue to provide exceptional experiences for our guests such as your good self; in keeping your loyal patronage with us and certainly look forward to welcome you back to the Park Regis Singapore soon.

Best Regards,
Jason Dowd
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2013

We arrived and the hotel notified us of a double booking by hotel.com, the staff advised they will cancel the booking from the hotel end and will not charge us and advised us to follow up with hotel.com to get a reimbursement of the second booking. Upon speaking with hotel.com staff they advised we would incur the full cancellation as the hotel themselves charge them the cancellation cost. We had a heat dispute with hotel.com and argued the hotel didn't charge us and therefore hotel.com should not charge us also. We woke up next morning to do some sight seeing and the front desk took it upon themselves to sort it us for us. They call their accounts department to ensure we didn't get charged, called up hotel.com to verify the hotel will not pass on the cost. It wasn't until two days later hotel.com decided to refund us. I come from a customer service industry and its good to know there are still companies / business out they who truly value their customers and go out of their way to assist.

Will definitely recommend this hotel and will continue to stay here for all future stays in Singapore.

  • Stayed: September 2013, travelled as a couple
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1  Thank ev066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 23 October 2013

Dear ev066

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us your valuable feedback.

We are delighted to receive your gracious compliments on the services which you have experienced. Cases of double bookings are rare but not unknown of. We take such matters seriously and have been in touch with hotels.com to ensure similar situations do not happen again.

We will continue to provide exceptional experiences for our guests such as your good self; in keeping your loyal patronage with us and certainly look forward to welcome you back to the Park Regis Singapore soon.


Best Regards,
Jason Dowd
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2013

It was 4:30 AM and I strolled off a long 16 hour flight from LAX. Will they let me check in? YES! I was able to get an early check in. Staff were very accommodating. They escorted me to the Fitness area where I could change while they were preparing a room for me.

Nice lobby with green apples for the picking and newspapers for the reading. Room was studio style but very modern, which made up for it being so small. I did not realize but actually, this hotel is in quite a really good location. I never once needed a cab or train anywhere. I just took nice long walks around and MBS is only a 15 min jog and China town is 2 min away by foot.

Shower, restroom and shower VERY clean (this is Singapore after all)

Staff was very helpful but not intrusive
Will stay back again if the price is right

  • Stayed: June 2013, travelled on business
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1  Thank SonicSpringBok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 23 October 2013

Dear SonicSpringBok

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us your valuable feedback.

We are delighted to receive your gracious compliments on our Front Desk and Housekeeping services which you have experienced. It will certainly be my pleasure to share your compliments with the team.

We will continue to provide exceptional experiences and hotel rates for our guests such as your good self; in keeping your loyal patronage with us and certainly look forward to welcome you back to the Park Regis Singapore soon.


Best Regards,
Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Regis Singapore

Address: 23 Merchant Road, Singapore 058268, Singapore
Phone Number:
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Singapore
#41 Business Hotel in Singapore
#60 Luxury Hotel in Singapore
Price Range: £106 - £180 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Regis Singapore 4*
Number of rooms: 202
Official Description (provided by the hotel):
Conveniently located next to Singapore’s most vibrant entertainment hub, Clarke Quay, Boat Quay and Chinatown, Park Regis Singapore is within easy access to major tourist attractions as well as the Central Business District. A fully Wi-Fi enabled hotel, featuring 202 modernly designed open-concept guestrooms enhanced with upgraded bedding amenities, an all-day dining restaurant, a Chinese restaurant, pillarless meeting room, well-equipped gym and an impressive 25-metre swimming pool with cascading waterfall. Catering to savvy travellers, handy phone with free mobile internet and IDD calls are available to all guests. The hotel provides all the facilities that you need to complete your stay experience such as e-scooter and bicycle rental service for guests to explore the surroundings, self-service laundromat, and a Bondi book corner for guests reading pleasure. Park Regis Singapore is an ideal destination to meet, stay and unwind. ... more   less 
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Also Known As:
Park Regis Singapore Hotel Singapore

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