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“Amazing Customer Service”

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Park Regis Singapore
Ranked #64 of 319 Hotels in Singapore
Reviewed 19 June 2014

I would like to thank an employee at that Park Regis Singapore you have been amazing in organizing a surprise for my sister and her partner on such short notice, it has been a great start to their stop over in your country you have done your company very proud.

Sally

  • Stayed: June 2014, travelled as a couple
    • Value
    • Service
Thank sallyanne C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 24 June 2014

Dear sallyanne C,

We are delighted to receive your gracious compliment, and were especially pleased to read your kind words on our services and hotel.

Your compliment is deeply appreciated. Such compliments are important to us and motivate us to continue providing the best possible service to all our guests.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,823 - 2,829 of 3,753 reviews

Reviewed 17 June 2014

The staff were friendly and helpful. Ever inch of the room was used when designing it, don't expect much leg room, but it has everything you need. Just a tip, there is storage behind almost all the mirrors. I had the waterfall of the pool right outside my window, it was so lovely and quite loud when you are at the pool. Breakfast was full on and an extra $20 if not included in the price of the room. The bacon was crispy and the dragon fruit was delicious. I enjoyed my short stay. There was some sort of drumming thing happening on Saturday evening somewhere either outside or in the hotel that wasn't so great. They only stopped at 11pm and could be heard from inside the room.

It was within walking distance of China Town and the river at Clarke Quey and the Asian Civilizations Museum was a bit further, but totally do-able.

Room Tip: I had room 331, if you are interested in the waterfall view or interested in avoiding it
See more room tips
  • Stayed: June 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bambilovesthumper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 24 June 2014

Dear bambilovesthumper,

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We are glad that your experience was a positive one, despite the areas pointed out. Please be assured we take each feedback seriously and we will work towards improving in these areas.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,

Jason Dowd
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

As I flew into Singapore, I saw that my jeans zipper had broken. They cannot be worn without a zipper functioning. I had my assistant call the concierge at the Park Regis, the hotel, to where I was heading. The person on call told her that they would handle it. On arrival at the hotel, the front desk knew of my jeans. The check in staffer told me to bring to the concierge in the morning, and the person there would have them fixed. In the morning, I provided the jeans and within a few hours they were better than new. I provide this vignette to illustrate the type of service - commitment to detail and customer service - that the Park Royal provides.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank EDS71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 24 June 2014

Dear EDS71,

We are delighted to receive your gracious compliment, and were especially pleased to read your kind words on our services and hotel.

Your effort in listing all the points mentioned is deeply appreciated. Such compliments are important to us and motivate us to continue providing the best possible service to all our guests.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

Stayed in Park Regis for 3 days as it's the cheapest hotel in the area. Location is perect, underground station is about 100 meters from the hotel and Clarke Quay cafes and restaurants are nearby. The room was clean, not big, but nice. No free wi-fi in rooms is a big problem. Also staff was not friendly and it was a bit annoying after long trip.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kattysie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 24 June 2014

Dear katty91,

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We are glad that your experience was a positive one, despite the areas pointed out. Please be assured we take each feedback seriously and we will work towards improving in these areas. I would like to take this opportunity to update you that we now offering complimentary free Wi-Fi access in the hotel, including all guestrooms.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.

Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

Stayed for 2 nights, clean rooms, great service, quiet overall, good location within walking distance of Chinatown, Clarke Quay and other great areas to explore. Close proximity to amazing restaurants.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Arrael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 18 June 2014

Dear Arrael H,

Thank you for taking the time to share your thoughts with us.

I have shared your comments with the team during our review. Your important feedback enables us to continually measure and improve our service standards.

We value your patronage and hope to welcome you back to Park Regis Singapore in the near future.

Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014 via mobile

Stayed at the hotel this past weekend. Location is great, just across the street from Clarke Quay with a metro station 2 mins walk; Chinatown also within walking distance.

At the time of booking the hotel was several hundreds of dollars cheaper compared to any in the same area for 4 star properties.

F&B seems to be under renovation and a temporary room is used for breakfast from what I could gather, we didn't have breakfast here. The F&B portfolio is not significant at all, probably due to the many options across the road.

Room size was ok, bathroom a bit weird and part of the room without being able to close a door so to speak.

All in all it was the best value and more than what you need.

Stayed: June 2014
2  Thank Chris V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 18 June 2014

Dear Chris V,

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We are glad that your experience was a positive one, despite the areas pointed out. Please be assured we take each feedback seriously and we will work towards improving in these areas.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.


Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014 via mobile

Though, the guest room was new and well furnished. The receptionists and conceirge staffs were very welcome, full of service mind.

There were some unpleasant services during my 3 nights stay. Firstly, it was very noisy outside the guestroom. Toiletries were not filled up on the 2nd and 3 rd night. Last but not least, bottles of water were not provided in the 3rd night. The housekeeper even asked if there was really no bottles in the room. I was a bit upset. :(




Stayed: June 2014, travelled on business
1  Thank nunae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
park_regis2011, General Manager at Park Regis Singapore, responded to this reviewResponded 18 June 2014

Dear nunae,

Thank you for choosing to stay at the Park Regis Singapore and taking the time to provide us with your valuable feedback.

We are glad that your experience was a positive one, despite the areas pointed out. Please be assured we take each feedback seriously and we will work towards improving in these areas.

We will continue to provide exceptional experiences for our valued guests and look forward to your stay in Park Regis Singapore again.


Best Regards,

Jason Dowd
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Regis Singapore

Address: 23 Merchant Road, Singapore 058268, Singapore
Phone Number:
Region: Singapore > Singapore > The Quays
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Singapore
#35 Family Hotel in Singapore
#41 Business Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range: £105 - £253 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Regis Singapore 4*
Number of rooms: 202
Official Description (provided by the hotel):
Conveniently located next to Singapore’s most vibrant entertainment hub, Clarke Quay, Boat Quay and Chinatown, Park Regis Singapore is within easy access to major tourist attractions as well as the Central Business District. A fully Wi-Fi enabled hotel, featuring 202 modernly designed open-concept guestrooms enhanced with upgraded bedding amenities, an all-day dining restaurant, a Chinese restaurant, pillarless meeting room, well-equipped gym and an impressive 25-metre swimming pool with cascading waterfall. Catering to savvy travellers, handy phone with free mobile internet and IDD calls are available to all guests. The hotel provides all the facilities that you need to complete your stay experience such as e-scooter and bicycle rental service for guests to explore the surroundings, self-service laundromat, and a Bondi book corner for guests reading pleasure. Park Regis Singapore is an ideal destination to meet, stay and unwind. ... more   less 
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Also Known As:
Park Regis Singapore Hotel Singapore

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