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“Great hotel, great location”
Review of Hotel Innotel

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Hotel Innotel
Ranked #90 of 315 Hotels in Singapore
Certificate of Excellence
Calgary, Canada
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great hotel, great location”
Reviewed 29 January 2014 via mobile

I stayed at this hotel for 4 days. It's very accessible. Less than a minute from the train station, we able to get to the hotel from the airport via train in less than 30 minutes. It's located right by orchard road and walking distance to all the malls. The room was small but cozy and clean. The staff were very friendly and helpful. I enjoyed my stay here very much!

Stayed January 2014, travelled as a couple
Helpful?
Thank Roshow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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417 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (53)
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English first
Cape Town Central, South Africa
Level 3 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 January 2014

This is a good hotel in a great location. Dhowby Ghaut station is a few minutes away and links you to 3 of the 4 lines on the MRT. Hotel Innotel is well run and the GM was always available for a quick chat or just a good morning.
We found the staff to be always alert and very helpful which always adds to the comfort ratings meter.
One has to accept that this is a business hotel aimed at the corporate traveller so do not expect too much frills that one would get from a leisure four star property.
I think you must decide what you really need from a hotel when making a choice. Do really need all the frills and comforts or is this the place you use as your base station.
For us the idea of using the hotel as a base suited us well as getting around all day was easy to access other parts of Singapore hassle free yet not spending a huge chunk on accomodation with all the frills but there is no time to use it.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank capetownguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
Level 5 Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 January 2014 via mobile

Just outside orchard street, the hotel is located at the right place for shopping. Also the metro station dhoby ghat is just 3 minutes away. The rooms are smaller as expected in the boutique hotel. The bathrooms are smaller and a tad uncomfortable if two people stay. Also the food from the restaurant just outside the hotel is awful. So breakfast there are only 4 choices. So I would recommend to book the rooms without breakfast cost. You can pick up food at the station.

Stayed October 2013, travelled on business
Helpful?
1 Thank Soumicruise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 3 Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 11 November 2013

From some of the reviews - I expected better. This hotel describes itself as a boutique business hotel. It frankly is neither of those things, and has serious deficiencies. The check in was a shambles with my passport taken from me by a staff member who then wandered off to do something else..... after discussion around the addition of 10% service charge and 7% tax to the LARGE PRINT TOTAL PRICE on the booking confirmation- I was then told my stated preference of a non-smoking King bed room could not be met. The choice was a room reeking of smoke with an adequate bed.... or single beds.

The small room was relatively clean- not so the bathroom that had mold around the edges of the shower.The bathroom is tiny.....really tiny. So small the basin is actually outside. The closet is barely the width of the room safe and for a supposed business hotel - the work area is a narrow piece of benchtop scarcely the depth of a laptop.The seal on the window was faulty - the engineer could not fix it - so the room had an added noise from air-con units outside.

Boutique this is not...The full range of customised amenities advertised on the hotel website runs to small tubes of generic shampoo and bath gel...and a cardboard box with a cheap razor and toothbrush.

The duty manager was polite - but clearly not empowered to solve guest issues. The hotel advertises that.... "All our staff members are individually trained to go the extra mile and ensure your needs are met. Because we are a smaller boutique hotel, we are able to provide this level of service; something you won’t always experience from a large hotel group." ...This was definitely not my experience.

For the rates this hotel charges you can get a room at hotels from the large hotel groups... including a deal at the Sheraton.....and receive the full level of service back up that they provide. I strongly recommend staying elsewhere in Singapore.

Room Tip: The engineer trying to fix my faulty window recommended against the staying at the back of the hotel
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ianfly30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jakarta
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 November 2013

I didn't know what to expected when i booked this hotel, i just knew that the location is near Dhoby Ghout MRT Station. That is the main reason for staying there.
When I've check in there, i was greeted by the concierge and the manager, the lobby was small but i feel comfortable by their hospitality. I was arriving before check in time, i thought i was gonna have my luggage deposit there first, and I'm gonna go for a while and come back when their ready with my room to check in. But they say they have my room and i could check in on that moment. the flexibility makes me feel easy.
The location it self really got me. It's only 2 minutes walking cross the road to the Bus and MRT Station. Near shopping center but to too noisy. I could enjoy the sitting in the lobby bar and seeing so many people passing by.
I would definitely come back there.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dels109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 6 Contributor
106 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 27 October 2013

Stayed only one night as passing through Singapore. We choose this location as near Plaza Singapura and MRT station. And is only 3 minutes away. The room was small but had everything we needed with very comfortable bed. The staff very helpful.
It is located on one way street and taxi driver had a problem to find it as you have to enter from Clemenceau Street.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ania24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai
Level 5 Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 21 October 2013

I stayed in this hotel for 2 nights last week. I got to know about this hotel from an online hotel booking website, and the rates were reasonable for a last-minute booking.

The location is great - within walking distance from the Dhoby Ghaut MRT, which means that this is located very near the Orchard Road/Bras Basah shopping area. The hotel looks modern and the staff were very friendly.

I had chosen the standard room. The room was clean and modern, but small. There was very little walking space between the TV stand and the edge of the bed. The toilet amenities were basic.

The great feature of the room was free wifi and free internet TV.

There are 2 cafes/bars attached to the hotel, but as I did not find anything vegetarian I had to walk to the Bras Basah Road for breakfast.

In summary, a nice hotel. I prefer business hotels with complementary buffet breakfast or at least with a few vegetarian options (bread, coffee, salads), so that I can start the day with energy, hence this may be a minus factor against my choosing to stay here next time.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SriniRags
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Innotel

Property: Hotel Innotel
Address: 11 Penang Lane, Singapore 238485, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#80 Business Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Innotel 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to Innotel Hotel Singapore, a preferred business boutique hotel in Singapore with excellent location! Situated along the belt of Orchard Road, on Penang Lane, in the heart of the city, the new business boutique class Innotel Hotel Singapore is designed with the busy business traveller in mind. It offers modern, spacious and sleek accommodation with a focus on genuine comfort, the latest technology and attentive service. As a business boutique hotel in Singapore, Innotel Hotel Singapore is able to offer a more personalised and relaxed check-in service. Every guest is our VIP at Innotel and, as such, guests will be seated during check-in and are escorted to their rooms by our Concierge. If required, your luggage will be delivered directly to your room by one of our Concierge staff. At Innotel Hotel Singapore, we have created a calm and welcoming ambience to help you unwind after a long journey or hectic day. ... more   less 
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Also Known As:
Hotel Innotel Singapore

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