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“Good Hotel”
Review of Hotel Innotel

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Hotel Innotel
Ranked #100 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 13 March 2014 via mobile

Fantastic location, just a few minutes walk from Orchard Road. The staff were friendly and helpful. It is a very reasonable price for the area and standard. Our room was lovely, decorated to a very high standard and the bathroom as well. The only down side was the the hotel entrance & lobby was a bit run down looking and could do with freshening up. It has wifi included and the connection was good. We only had drinks at the hotel bar and the service was good. We didn't eat there so can't comment on that. I would recommend as it's location was perfect and overall great value for money.

Stayed: March 2014, travelled as a couple
1  Thank Vivienne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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243 - 249 of 458 reviews

Reviewed 13 March 2014

We feel comfortable when we stay in the room. The wi-fi is strong and we appreciated it. It is near the Dhoby Ghaut MRT station and it is convenient to get to any places along the MRT lines. The staff are polite and are efficient to do the things requested. The only thing I complain is it is very quiet and a bit dark if we come back late (such as after 10:30pm).

Room Tip: each bed is big enough and comfortable for one person (twin bed room). if you can, it is better to c...
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  • Stayed: February 2014, travelled on business
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Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 January 2014 via mobile

Stayed 4 nights. All-in price roughly £100UK a night. Wifi totally reliable and fast, around 100mb/minute to update iPhone apps for example. Internet TV, though they need to sort out the display to make it work properly - "back" function off edge of screen. Good shower, quiet aircon - in fact absolute silence in my room, number 311 (a smoking room), could hardly hear the outside world. Didn't try to look for a breakfast room, if there is one. Very handy location. Helpful staff, would like to thank Nazrena who I contacted by phone & email before my stay. Coin operated internet terminal & printer in reception, 1 SD per 15 mins plus 50 cents per A4 page (B/W only though it seems), not bad prices. Also watch out what "gizzits" you use/grab in the rooms, there's a price list which shows that practically anything which isn't nailed down can be bought as a "souvenir"! All in all though, a great choice hotel in what is quite an expensive city.

Stayed: January 2014, travelled solo
Thank CottonZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 January 2014 via mobile

I stayed at this hotel for 4 days. It's very accessible. Less than a minute from the train station, we able to get to the hotel from the airport via train in less than 30 minutes. It's located right by orchard road and walking distance to all the malls. The room was small but cozy and clean. The staff were very friendly and helpful. I enjoyed my stay here very much!

Stayed: January 2014, travelled as a couple
Thank Roshow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

This is a good hotel in a great location. Dhowby Ghaut station is a few minutes away and links you to 3 of the 4 lines on the MRT. Hotel Innotel is well run and the GM was always available for a quick chat or just a good morning.
We found the staff to be always alert and very helpful which always adds to the comfort ratings meter.
One has to accept that this is a business hotel aimed at the corporate traveller so do not expect too much frills that one would get from a leisure four star property.
I think you must decide what you really need from a hotel when making a choice. Do really need all the frills and comforts or is this the place you use as your base station.
For us the idea of using the hotel as a base suited us well as getting around all day was easy to access other parts of Singapore hassle free yet not spending a huge chunk on accomodation with all the frills but there is no time to use it.

  • Stayed: January 2014, travelled as a couple
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Thank capetownguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014 via mobile

Just outside orchard street, the hotel is located at the right place for shopping. Also the metro station dhoby ghat is just 3 minutes away. The rooms are smaller as expected in the boutique hotel. The bathrooms are smaller and a tad uncomfortable if two people stay. Also the food from the restaurant just outside the hotel is awful. So breakfast there are only 4 choices. So I would recommend to book the rooms without breakfast cost. You can pick up food at the station.

Stayed: October 2013, travelled on business
1  Thank Soumicruise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

From some of the reviews - I expected better. This hotel describes itself as a boutique business hotel. It frankly is neither of those things, and has serious deficiencies. The check in was a shambles with my passport taken from me by a staff member who then wandered off to do something else..... after discussion around the addition of 10% service charge and 7% tax to the LARGE PRINT TOTAL PRICE on the booking confirmation- I was then told my stated preference of a non-smoking King bed room could not be met. The choice was a room reeking of smoke with an adequate bed.... or single beds.

The small room was relatively clean- not so the bathroom that had mold around the edges of the shower.The bathroom is tiny.....really tiny. So small the basin is actually outside. The closet is barely the width of the room safe and for a supposed business hotel - the work area is a narrow piece of benchtop scarcely the depth of a laptop.The seal on the window was faulty - the engineer could not fix it - so the room had an added noise from air-con units outside.

Boutique this is not...The full range of customised amenities advertised on the hotel website runs to small tubes of generic shampoo and bath gel...and a cardboard box with a cheap razor and toothbrush.

The duty manager was polite - but clearly not empowered to solve guest issues. The hotel advertises that.... "All our staff members are individually trained to go the extra mile and ensure your needs are met. Because we are a smaller boutique hotel, we are able to provide this level of service; something you won’t always experience from a large hotel group." ...This was definitely not my experience.

For the rates this hotel charges you can get a room at hotels from the large hotel groups... including a deal at the Sheraton.....and receive the full level of service back up that they provide. I strongly recommend staying elsewhere in Singapore.

Room Tip: The engineer trying to fix my faulty window recommended against the staying at the back of the hotel
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  • Stayed: November 2013, travelled on business
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4  Thank ianfly30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Innotel

Address: 11 Penang Lane, Singapore 238485, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#79 Business Hotel in Singapore
Price Range: £83 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Innotel 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Innotel Hotel is a 4 star Business hotel, conveniently located in the citycenter and along the belt of iconic Orchard Road. It is just 21mins by car from Changi International Airport and 3 minutes by foot to Dhoby Ghaut MRT station . Enjoy free wifi, complimentary minibar (replenish once daily) and free usage of smartphone in all rooms. Complimentary early check in or late check out are available for selected packages. We are awarded Certificate ... more   less 
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Also Known As:
Hotel Innotel Singapore

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