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“Not as good as they think it is.”
Review of Hotel Innotel

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Hotel Innotel
Ranked #90 of 312 Hotels in Singapore
Certificate of Excellence
London, England
Level Contributor
307 reviews
232 hotel reviews
common_n_hotel_reviews_1bd8 226 helpful votes
“Not as good as they think it is.”
Reviewed 19 March 2014

Except for the fact that it is close to a major MTR station which makes it easy to get around there is nothing special about the location.
We had booked a Deluxe Room but it was tiny. The bed stretched almost completely across the room leaving just a tiny space to get to the other side - where there was more furniture than space. The bathroom was minute!
The room had redundant technology like a Smart TV that allowed you to do your e-mail. Who needs that?
There is a cafe/bar beside the hotel on the ground floor but the breakfast fare didn't stretch to a croissant.
And for all this you pay the price of a proper hotel.
Very disappointing.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1 Thank RedHeadPeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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410 reviews from our community

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Traveller tips help you choose the right room.   Room tips (53)
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English first
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 March 2014 via mobile

Fantastic location, just a few minutes walk from Orchard Road. The staff were friendly and helpful. It is a very reasonable price for the area and standard. Our room was lovely, decorated to a very high standard and the bathroom as well. The only down side was the the hotel entrance & lobby was a bit run down looking and could do with freshening up. It has wifi included and the connection was good. We only had drinks at the hotel bar and the service was good. We didn't eat there so can't comment on that. I would recommend as it's location was perfect and overall great value for money.

Stayed March 2014, travelled as a couple
1 Thank Vivienne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 March 2014

We feel comfortable when we stay in the room. The wi-fi is strong and we appreciated it. It is near the Dhoby Ghaut MRT station and it is convenient to get to any places along the MRT lines. The staff are polite and are efficient to do the things requested. The only thing I complain is it is very quiet and a bit dark if we come back late (such as after 10:30pm).

Room Tip: each bed is big enough and comfortable for one person (twin bed room). if you can, it is better to c...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank J W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton Abbot, United Kingdom
Level Contributor
46 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 31 January 2014 via mobile

Stayed 4 nights. All-in price roughly £100UK a night. Wifi totally reliable and fast, around 100mb/minute to update iPhone apps for example. Internet TV, though they need to sort out the display to make it work properly - "back" function off edge of screen. Good shower, quiet aircon - in fact absolute silence in my room, number 311 (a smoking room), could hardly hear the outside world. Didn't try to look for a breakfast room, if there is one. Very handy location. Helpful staff, would like to thank Nazrena who I contacted by phone & email before my stay. Coin operated internet terminal & printer in reception, 1 SD per 15 mins plus 50 cents per A4 page (B/W only though it seems), not bad prices. Also watch out what "gizzits" you use/grab in the rooms, there's a price list which shows that practically anything which isn't nailed down can be bought as a "souvenir"! All in all though, a great choice hotel in what is quite an expensive city.

Stayed January 2014, travelled solo
Thank CottonZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 January 2014 via mobile

I stayed at this hotel for 4 days. It's very accessible. Less than a minute from the train station, we able to get to the hotel from the airport via train in less than 30 minutes. It's located right by orchard road and walking distance to all the malls. The room was small but cozy and clean. The staff were very friendly and helpful. I enjoyed my stay here very much!

Stayed January 2014, travelled as a couple
Thank Roshow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 January 2014

This is a good hotel in a great location. Dhowby Ghaut station is a few minutes away and links you to 3 of the 4 lines on the MRT. Hotel Innotel is well run and the GM was always available for a quick chat or just a good morning.
We found the staff to be always alert and very helpful which always adds to the comfort ratings meter.
One has to accept that this is a business hotel aimed at the corporate traveller so do not expect too much frills that one would get from a leisure four star property.
I think you must decide what you really need from a hotel when making a choice. Do really need all the frills and comforts or is this the place you use as your base station.
For us the idea of using the hotel as a base suited us well as getting around all day was easy to access other parts of Singapore hassle free yet not spending a huge chunk on accomodation with all the frills but there is no time to use it.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank capetownguru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chennai (Madras), India
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 January 2014 via mobile

Just outside orchard street, the hotel is located at the right place for shopping. Also the metro station dhoby ghat is just 3 minutes away. The rooms are smaller as expected in the boutique hotel. The bathrooms are smaller and a tad uncomfortable if two people stay. Also the food from the restaurant just outside the hotel is awful. So breakfast there are only 4 choices. So I would recommend to book the rooms without breakfast cost. You can pick up food at the station.

Stayed October 2013, travelled on business
1 Thank Soumicruise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Innotel

Property: Hotel Innotel
Address: 11 Penang Lane, Singapore 238485, Singapore
Region: Singapore > Singapore
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#80 Business Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Innotel 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to Innotel Hotel Singapore, a preferred boutique business hotel in Singapore with excellent location! Situated along the belt of Orchard Road, on Penang Lane, in the heart of the city, the new boutique business class Innotel Hotel Singapore is designed with the busy business traveller in mind. It offers modern, spacious and sleek accommodation with a focus on genuine comfort, the latest technology and attentive service. As a business boutique hotel in Singapore, Innotel Hotel Singapore is able to offer a more personalised and relaxed check-in service. Every guest is our VIP at Innotel and, as such, guests will be seated during check-in and are escorted to their rooms by our Concierge. If required, your luggage will be delivered directly to your room by one of our Concierge staff. At Innotel Hotel Singapore, we have created a calm and welcoming ambience to help you unwind after a long journey or hectic day. ... more   less 
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Also Known As:
Hotel Innotel Singapore

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