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“comfortable” 4 of 5 bubbles
Review of Hotel Innotel

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Hotel Innotel
Ranked #89 of 308 Hotels in Singapore
Bangkok, Thailand
Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“comfortable”
4 of 5 bubbles Reviewed 27 June 2014

The room was nice, clean, and comfortable. Very friendly and helpful staff. A few minutes walk to MRT station (the hub of three lines), bus stop, and shopping centers. A bit expensive, but very convenient.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank nacrelet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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395 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Vietnamese first
  • Any
English first
Singapore, Singapore
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 17 June 2014

Positives first. Friendly staff. Central location. Relatively cheap.

Negatives. The friendliness is fake. Many days through my two week stay I was asked if I would like to check in, even though I had had many conversations with the staff and the hotel is small with not many residents.

Another disappointment was I was told that breakfast was included with the room on check in. But then upon check out I was billed extra for breakfast and told I had to pay. So watch out for that one, since breakfasts are quite expensive.

The bathroom set up is quite dodgy with a little cubicle in the bedroom with toilet and shower, which the wash basin is outside in the bedroom.

Poor

Stayed January 2014, travelled solo
Helpful?
1 Thank gazpott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

Location is perfect for those intending to spend time in the Orchard Rd area on a budget (by Singapore standard, of course!). The hotel is also located on a very quiet road . I was very impressed that the staff went out of their way to be friendly and very helpful to the hotel guests.
I arrived early and was allowed to check-in early at about 11 am and upon request, to check-out late at 2 pm without any extra charge. Thank you again to the management and I will certainly come back whenever I visit the city state.

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank kkhkid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manila, Philippines
Level Contributor
73 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

I just stayed overnight here with my family coming from Legoland enroute back to Manila.

The good:

1. nice simple check in counter with friendly staff. my 4 year old son, in his quest for independence, placed his Lego inside the room safe and placed his combination and locked the safe. Of course he didnt know what he did so I requested for service and it arrived promptly. My son got his Lego back and there was peace in the world once more.
2. rooms are reasonably sized, and the beds and pillows are really good, like a 5 star hotel
3. big 32 inch tv with internet. (browsing on it is different in a way that scrolling and going back and forth between pages was a challenge for me since the bars and buttons were not visible)
4. bathrooms are ok, there's a bidet and the water is strong and heats up fast. take note that the sink is outside, the bathroom, next to the closet. Weird at first but this saves up space and gives privacy.
5. For Catholics there is the Church of the Sacred Heart nearby, an airconditioned church. We were there at the 5:30 PM service; its just a 5-10 minute walk from the hotel.

The opportunities

1. Location-yes its near Orchard but if you are the type who wants to visit Takashimaya and the malls near that location, its not walking distance. Due to the time constraint I didnt try the MRT but too the cab instead. Fare is about sgd 10.
2. refrigerator- the room has one but it wasnt working. I didnt bother to call since I dont get stuff from the minibar anyway. but since they have good service Im sure it would have been fixed.

Stayed May 2014, travelled with family
Helpful?
2 Thank Toby A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
487 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

Check-in was smooth, staff are happy to cater to everyone and extremely nice. Too the time to speak with you and get to know you. Staff also made sure that you are comfortable and able to use the facilities. Room facilities look all new, fresh and clean. Sleep quality was perfect, I am a light sleeper and even in this busy location I was not able to hear anyone or traffic noise. The bed and pillow was so comfortable and easy to sleep on, it is total 4-5 star quality.

The location and price of the room is great value and I would love to stay in this place again if I am ever in Singapore again.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DJ_Mizit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kuala lumpur
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 19 May 2014

True enough that the location is good and the service always come with a smile. Don't take it when the front desk tells you it's cheaper to book directly with them ( by calling them) , coz it's definitely wont be any cheaper with what agoda or the-likes could offer you. The amount I paid for the room in Ringgit booking via agoda was much higher compared to if I had paid in SGD via agoda Singapore . Could be due to the weak ringgit. Not complaining much as it's a decent hotel for a night .

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank winnyeoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 9 May 2014

Innotel is only 2 mins walk away from Dhoby Ghaut MRT station exit B, look for penang road side of exit.
We walked everywhere, and took the MRT to and from the airport. We ran in the morning at the fort canning park just blocks from the hotel. We walked to the Raffles long bar for the singapore sling. There is even a 24 hours food court on the way there.
All staff are friendly and always greet you with a warm welcome. The space is clean and spacious (for Singapore) You have all the amenities you would look for, clearly marked power outlet for recharging your gadgets, fast reliable wifi. The only negatives for us is that the fridge didn't really seems to work but we didn't had time to report that to management, so not sure if they could have fixed it.
I've looked at hotels in the neighborhood and Innotel definitely provides the best value. Hotel staff pointed us to all great places base on our preference during check in.
tips: there is self laundry mat in the building and you can buy token from the front desk, and when I looked at the price it was very reasonable.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Cynthia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Innotel

Property: Hotel Innotel
Address: 11 Penang Lane, Singapore 238485, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Restaurant Room Service Suites Wheelchair access
Hotel Style:
#80 Business Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Innotel 3.5*
Number of rooms: 70
Official Description (provided by the hotel):
Welcome to Innotel Hotel Singapore, a preferred boutique business hotel in Singapore with excellent location! Situated along the belt of Orchard Road, on Penang Lane, in the heart of the city, the new boutique business class Innotel Hotel Singapore is designed with the busy business traveller in mind. It offers modern, spacious and sleek accommodation with a focus on genuine comfort, the latest technology and attentive service. As a business boutique hotel in Singapore, Innotel Hotel Singapore is able to offer a more personalised and relaxed check-in service. Every guest is our VIP at Innotel and, as such, guests will be seated during check-in and are escorted to their rooms by our Concierge. If required, your luggage will be delivered directly to your room by one of our Concierge staff. At Innotel Hotel Singapore, we have created a calm and welcoming ambience to help you unwind after a long journey or hectic day. ... more   less 
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Also Known As:
Hotel Innotel Singapore

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