I had originally booked my hotel stay at IBIS Novena in Singapore for 25th August. Due to some unavoidable reason I had to change my meeting schedule. I requested the hotel website to change my booking dates to new dates of meeting. For several days I received no reply from their online portal. Finally I cancelled this booking online and booked a new reservation with IBIS Bugis for revised dates.
It was then that I received an e-mail from hotel about cancellation policy and that the complete charges shall be debited to my account. It is rather shameful that the company of such reputation resorts to such cheap policies to earn money.
1) By refusing to cancel my reservation or change the dates within a resonable time, and charging me the complete charges for that particular day even when I am not staying in the hotel implied that on that perticular day your hotel will not receive any guests who shall occupy the said room and the room shall remain vacant causing loss of revenue to the hotel?
2) I will never ever stay again in IBIS chain of hotels which has such poor cancellation / rebooking policy.
3) I promise to use every available forum to complain about this cheap behaviour of the hotel.
- Official Description (provided by the hotel):
- ibis Singapore Novena is located on the intersection of Irrawaddy and Balestier Road and 8mins walk to Novena MRT Station. Ideal for business, medical and leisure travelers, hotel offers complimentary WIFI, international power sockets, parking, handy phone with unlimited mobile internet and local & international calls for selected countries. Oopen Pasta and Grill serves international buffet breakfast and chef's delectable selection, hotel is a stone's throw from heritage sites and authentic local food trails. Hotel also do provide complimentary shuttle to Novena MRT Station. ... more less
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- Also Known As:
- Ibis Singapore Novena Hotel Singapore