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“Good hotel, location only not bad”

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ibis Singapore Novena
Ranked #98 of 308 Hotels in Singapore
UK
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Good hotel, location only not bad”
Reviewed 2 February 2012

Pros:

+ Bed was comfortable, room was a good size
+ Shower/bathroom in general were good
+ Staff were extremely helpful and polite. I've never been to a hotel with such polite staff. Almost suck-up polite. But other people in Singapore were also very polite, so I guess this must be a Singapore thing.
+ I like that the maids actually pay attention to your "instructions" here - when you leave the Do Not Disturb sign out, they don't come into your room while you're gone, like at some other hotels. When you don't leave it out, they do clean your room - this is what you'd normally expect but I've seen many hotels where they ignore your wishes on this.
+ Breakfast was generally very good, with a good choice of both asian and european foods, although a surprising omission which I missed every morning is cheese, simply couldn't find any in the breakfast buffet - not a big deal, just thought I'd mention it
+ the hotel is next to a busy main road - Ballestier Road - which has many food courts/places to eat out and also a mall nearby


Neutral
- I'd say the location is not ideal, as it is too far to walk into the city centre, but the hotel is 10 minutes walk from the nearest Metro station, which makes up for it, and the Metro is relatively
cheap and quick to get you into town or to any other major attraction.
- if you are prepared to walk 25-30 minutes you can even get into Little India on foot

Cons:
- I did have one problem with my room, which is that the power outlets were dodgy. They kept turning themselves off if I plugged something in - although the bathroom outlet was on a separate circuit so I did manage to charge my laptop as that circuit seemed less dodgy. Initially I did tell the staff, who immediately sent someone up, all he needed to do was flip the main fuse switch off and on again to get the power back, but it kept happening again/power going off, no matter how many times I flipped the main fuse switch, so in the end I just left it and charged my phone/laptop in the bathroom. Note that this did not affect the lights as they are luckily also on a separate circuit.
- For the price of the hotel I would've expected maybe a small swimming pool, but there was none

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vaskez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
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English first
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 January 2012

I made this hotel booking through Asiatravelmart for 3 days 2 nights inclusive breakfast for 2 room 4 pax and one day pass into Universal Studios (2 way transfer) @ SGD235 p/pax. The normal room rate is SGD 168 and breakfast @ SGD15 p/pax. We drove from Kuala Lumpur to the hotel. There is a lift car park.Parking is free for guests. Breakfasts and meals are generally good. Overall the front reception and cafe staff were very pleasant and friendly as well as hospitable. It was convenient for us as the hotel is at a quiet location only 15 minutes away from relatives and about 15 minutes away from Universal Studios. The rooms are small but adequately comfortable although the bathrooms are very small. The hotel is disable friendly. The Asiatravel coach picked us up from the front of the hotel at about 9.40am to go to Universal Studios. Upon arrival, do redeem your passes at the Asiatravel kiosk.

Room Tip: The room facing the main road has a better view.
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rozita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices_GM1, Manager at ibis Singapore Novena, responded to this review, 3 February 2012
Dear Guest

Thank You for choosing Ibis Novena Singapore .We are glad to hear that you have enjoyed your stay and the services rendered. We appreciate your valuable comments and constructive feedback and this serves great encouragement and motivation to all the staff at ibis Novena Singapore. We strive every day to ensure our guests have a wonderful experience and a marvelous time at our hotel and it is extremely encouraging for someone to tell us.

Once again ,thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.


Yours Sincerely
The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, Brazil
Level Contributor
88 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 27 January 2012

Not far from Novena MRT station, but be carefull if you have bags: there's a hill to climb between the hotel and the MRT station. Following Ibis international standards, hotel itself is brand new, with nice, big windows that are very good if your room faces the street, or useless if it faces another room. Despite big, windows have good sound isolation, so we could have a silent night to sleep (the end of the construction works of the new building next door definitely contributed to a quieter night too). Staff was always helpfull when we asked for something. Like many other places in Singapore, prices were above Ibis intrnational average, but it concerns to the city, not to the hotel itself.

Room Tip: Ask for a room facing the street, preferably in a high floor.
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  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uprightM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices_GM1, Front Office Manager at ibis Singapore Novena, responded to this review, 2 February 2012
Dear Guest

Thank You for choosing Ibis Novena Singapore home away from home. We appreciate your valuable comments and constructive feedback and this serves great encouragement and motivation to all the staff at ibis Novena Singapore. We strive every day to ensure our guests have a wonderful experience and a marvelous time at our hotel and it is extremely encouraging for someone to tell us.

Once again ,thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.


Yours Sincerely
The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 23 January 2012

I love this hotel. It have great location so peaceful quietly but convenient to go any where.
The room very cozy. Small but comfortable. Toilet small but clean especially shower gel smell so good when I used I feel fresh.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices_GM1, Front Office Manager at ibis Singapore Novena, responded to this review, 26 January 2012
Dear Guest

Thank You for choosing Ibis Novena Singapore home away from home. We appreciate your valuable comments and constructive feedback and this serves great encouragement and motivation to all the staff at ibis Novena Singapore. We strive every day to ensure our guests have a wonderful experience and a marvelous time at our hotel and it is extremely encouraging for someone to tell us.

Once again ,thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.


Yours Sincerely
The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 January 2012

I enjoyed my stay at ibis Novena. Simple, modern, sharp would be how I describe it. Geat value compared to similar options in the same price bracket. Good cheap eateries nearby, or simple reasonably priced cafe food options in the hotel itself. One tip, slide your suitcase under the bed, it frees up space in the room making things a little less cramed!

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Capt888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GuestServices_GM1, Front Office Manager at ibis Singapore Novena, responded to this review, 26 January 2012
Dear Guest

Thank You for choosing Ibis Novena Singapore home away from home. We appreciate your valuable comments and constructive feedback and this serves great encouragement and motivation to all the staff at ibis Novena Singapore. We strive every day to ensure our guests have a wonderful experience and a marvelous time at our hotel and it is extremely encouraging for someone to tell us.

Once again ,thank you for sharing your experience and we are grateful for your support and look forward to having the pleasure of welcoming you back to Ibis Singapore Novena.


Yours Sincerely
The Guest Services Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ibis Singapore Novena

Property: ibis Singapore Novena
Address: 6 Irrawaddy Road Ibis Singapore Novena, Singapore 329543, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #98 of 308 Hotels in Singapore
Price Range (Based on Average Rates): £
Hotel Class:3 star — ibis Singapore Novena 3*
Number of rooms: 241
Official Description (provided by the hotel):
ibis Singapore Novena is located on the intersection of Irrawaddy and Balestier Road and 8mins walk to Novena MRT Station. Ideal for business, medical and leisure travelers, hotel offers complimentary WIFI, international power sockets, parking, handy phone with unlimited mobile internet and local & international calls for selected countries. Oopen Pasta and Grill serves international buffet breakfast and chef's delectable selection, hotel is a stone's throw from heritage sites and authentic local food trails. Hotel also do provide complimentary shuttle to Novena MRT Station. ... more   less 
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Also Known As:
Ibis Singapore Novena Hotel Singapore

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