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“Nice and average for the price”

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ibis Singapore Novena
Ranked #104 of 319 Hotels in Singapore
Reviewed 10 November 2013

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Yoga Tanaka L
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FOMIbisNovena, Guest Services at ibis Singapore Novena, responded to this reviewResponded 18 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Reviewed 7 November 2013

1. Tiny Rooms.
2. Disinterested staff
3. Very focussed buffets.
4. Feels like staying in a McDonald's outlet
5. Very basic stuff in the room
6. Zero amenities.
7. Long walk from the MRT
8. Taxi guys usually dont know the place.
9. Staff is not forthcoming, not interested in talking.

Well, we travelled as a couple in October 2013 and stayed here for 3 nights. I found the place astonishingly mediocre. The staff keeps to themselves. Dont really entertain queries, even if you are the only person standing in the lobby. They are definitely not discourteous but have the kind of attitude that i dont know what you are asking me, im not paid to tell you about Singapore so bugger off and let me do whatever that i was already busy with.

I found the location very off. The staff was so focussed in their own lives that nobody bothered to tell us that they really have shuttles from the MRT station. It's quite stupid because their hotel is NOT so walking distance from the station, especially when you've indulged in a whole day of sight seeing and shopping.

Another very insightful conversation:
Me: Where on the usual map of singapore that i got from your lobby area does it show Novena and Ibis?
Receptionist: It does not have Ibis Novena on the map.
<End of Conversation>
Again after sometime i get back to the same chap.
Me: Do you a map that specifically shows Ibis Novena because taxi drivers find it difficult to spot this hotel.
Receptionist: No. <pause> Umm .. aah .. <relaying the question around> Yes we do.
Me: So could i have it please.
Receptionist: Sure.

Well to some there's no problem there, but for me, the receptionist should have handed me over a map which showed Ibis Novena right during check-in, especially if the people in town dont know the place.

Or have it printed on the back of the room key, which too wasnt the case.

The rooms are really tiny, i found it difficult for 2 people to stay in that. Nevertheless, i'll give Ibis the benefit of me being a relatively choosy guy with what i spend for and I'm more used to friendlier environments.

Room Tip: Well do share such a tip with me. Mine was a tiny room that overlooked the street.
See more room tips
  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AwesomeArjun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMIbisNovena, Front Office Manager at ibis Singapore Novena, responded to this reviewResponded 17 November 2013

Dear Guest,

Thank you for your time to share your experience with us. I am quite disappointed to read your comments that we were not being helpful to make your trip more enjoyable. I would like to discuss this issue further with more detail and would appreciate if you can drop us an email to H7451-FO@accor.com.

We thank you again for staying with us and hope you had a safe journey back to India.
Have a nice day and look forward to hearing from you soon.

Warm Regards,
Chris Yang
Ibis Singapore Novena

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Reviewed 7 November 2013

  • Stayed: October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Meez_D
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FOMIbisNovena, Front Office Manager at ibis Singapore Novena, responded to this reviewResponded 17 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 6 November 2013

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank obezyanka_0531_2013
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FOMIbisNovena, Guest Services at ibis Singapore Novena, responded to this reviewResponded 17 November 2013

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Reviewed 4 November 2013

The hotel is clean and staff are friendly. The shower pressure is very weak (on L6). Buffet breakfast is very well done for the price. Rooms are a little small for the price though. Walking distance to the Novena MRT station and shopping mall. Nice breeze walk around the hotel when you need a bit of exercise. good choice of food around the hotel.

Room Tip: Make sure you book your room with breakfast - good coffee, good buffet
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  • Stayed: May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jessica E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMIbisNovena, Guest Services at ibis Singapore Novena, responded to this reviewResponded 17 November 2013

Dear Guest,

Thank you for your time to share your experience with us at Ibis Singapore Novena. We appreciate your compliment to our cleanliness, friendly staff and good breakfast. We will share your comment with the team and this will be a great motivation for the team to continue with the good work

Thank you again for your stay and look forward to welcoming you again.
Have a nice day !

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Reviewed 4 November 2013

I stayed at Ibis Novena for 4 nights. The hotel located is about 7-10 mins walk from Novena station. There is a mall near the hotel called Novena Square Shopping center. The hotel room is fine but the fridge is a bit too mall and the toilet wasn't welled clean. Hotel staffs are helpful. Overall this hotel is nice budget hotel in Singapore.

  • Stayed: August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Digiwanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMIbisNovena, Guest Services at ibis Singapore Novena, responded to this reviewResponded 12 November 2013

Dear Guest,

Thank you for your time to share your experience with us at Ibis Singapore Novena.

We thank you and glad to see your stay was enjoyable; however, we will take a note and follow up with respective department regarding the bathroom cleanliness.

We thank you again for your stay and hope to see you again !

Warm Regards,
Guest Services
Ibis Singapore Novena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2013

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank TravellinGlobista
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FOMIbisNovena, Front Office Manager at ibis Singapore Novena, responded to this reviewResponded 11 November 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about ibis Singapore Novena

Address: 6 Irrawaddy Road Ibis Singapore Novena, Singapore 329543, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #104 of 319 Hotels in Singapore
Price Range: £73 - £109 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Singapore Novena 3*
Number of rooms: 241
Official Description (provided by the hotel):
ibis Singapore Novena is located on the intersection of Irrawaddy and Balestier Road and 8mins walk to Novena MRT Station. Ideal for business, medical and leisure travelers, hotel offers complimentary WIFI, international power sockets, parking, handy phone with unlimited mobile internet and local & international calls for selected countries. Oopen Pasta and Grill serves international buffet breakfast and chef's delectable selection, hotel is a stone's throw from heritage sites and authentic local food trails. Hotel also do provide complimentary shuttle to Novena MRT Station. ... more   less 
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Also Known As:
Ibis Singapore Novena Hotel Singapore

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