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“Average Hotel”

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ibis Singapore Novena
Ranked #101 of 317 Hotels in Singapore
Reviewed 12 August 2014

Stayed for 3 days during the weekend. I arrived at 1.15 PM and they said the room is not ready, so i went to lunch near the hotel. when i came back at 2.15 PM, i still have to waited for 15 minutes. they gave me the key to room at 5th fl. but when I opened the room, there were a person already stay there. So i went to the recepcionist and told them that the room wasn't vacant. then i must waited for another 15 minutes to get my room.

Luckily, the recepcionist (forgot the name) was very nive. He dropped us to our room and apologized for the incovenient regarding the check in.

One thing i like in accor hotels, they have a very comfort bed and pillow.
the room and the bathroom small.

The location is good 10 minutes to MRT novena, they also provide shuttle to MRT novena or orchard but you must book in advanced.
in front of the hotel, there is a mall and they have supermarket (fair price). i Like to shop in here because the price cheaper than 7eleven or other convenient store.

the hotel didn't provide mineral water but you can buy in recepcionist.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank CakXoxo V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMIbisNovena, General Manager at ibis Singapore Novena, responded to this reviewResponded 14 August 2014

Dear CakXoxo

Thank you for taking the time to tell us about your experience at the ibis Singapore Novena. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Ibis, we strive to provide a superior service experience for every customer. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best Regards
Jessica Uekermann
General Manager

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504 - 510 of 1,372 reviews

Reviewed 9 August 2014

I have been staying here for 6 nights now, and will still be here for another 14 (travelling for business). Overall, I would say that the room is clean and comfy, all works well. The bed and pillows are very comfortable. The staffs are helpful and attentive. Plenty of eateries in the vicinity. Novena MRT and malls are just a 10 mins walk away. Free wifi is avaiable in the rooms with good speed. Have not tried the breakfast though, as I did not book for beakfast.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Foo_YC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMIbisNovena, General Manager at ibis Singapore Novena, responded to this reviewResponded 14 August 2014

Dear Foo_YC

Thank you very much for the time sharing your experience in our hotel.
It is pleasure to know that you have enjoyed your stay at our hotel and your comments will serve as an encouragement to all our staff to continuously improve the quality of our services.
Once again, thank you for the review and have a wonderful day.

Best Regards
Jessica Uekermann
General Manager

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Reviewed 7 August 2014

The hotel near to mrt station around 7 minute walk. Room so small, bed and rest room also small. They only gift you a soap, shower cap and sanitary bag. They didn't give you a tooth paste or other else so you have to bring it by your self. The mirror frame are so dirty a lot of dust stuck in there. Breakfast was so basic but sufficient.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Lin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMIbisNovena, General Manager at ibis Singapore Novena, responded to this reviewResponded 14 August 2014

Dear Lin K

Thank you so much for taking your time to give us your feedback.
It is always good to receive guest feedback for further improvement and I definitely will share this feedback with my team, especially with our Housekeeping Department.
Please be informed that for additional amenities like tooth paste it will be upon request and we will be happy to deliver it to your room.
Thank you again for the constructive feedback and we hope we will be able to serve you again in the near future where we can restore your trust in us.

Best Regards
Jessica Uekermann
General Manager

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Reviewed 7 August 2014

This is one of the best business property where they serve a lavish breakfast. In the lobby there are two mac desktops for hotel guests to use free internet. And the lifts system is very beautiful as you need to insert your card to enter the lift. This helps only authorised hotel guests to get access to the hotel floors. Every hour there is a shuttle service to the closest MRT station i.e., novena which is very helpful to save your legs. Rooms are very nice with all furnishing up to the mark. Food is also awesome as we tried some local Singaporean dishes in the coffee shop. Very beautiful stay at ibis novena and definitely would like to visit again in future.

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Binpin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMIbisNovena, General Manager at ibis Singapore Novena, responded to this reviewResponded 14 August 2014

Dear Binpin

Thank you for the positive review of our hotel.
I am delighted to hear that you had overall pleasant stay with us. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Thank you again for sharing your experience and look forward welcoming you again.

Best Regards
Jessica Uekermann
General Manager

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Reviewed 5 August 2014 via mobile

Like any typical hotel rooms in Singapore, it is minimalist but the space is not wisely used with its furnitures. Breakfast is good and the hotel is generally clean. The place is quite far from some attractions although there is a nearby train station. There are nearby malls where you can spend time, do some shopping, and enjoy hanging out in good restos and cafes. It is also a walking distance from Mt Elizabeth Hospital. For those who enjoy the night life, there is a nearby bar, 3 blocks away from the hotel.

Stayed: July 2014, travelled with friends
Thank teddy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMIbisNovena, General Manager at ibis Singapore Novena, responded to this reviewResponded 6 August 2014

Dear teddy g

Thank you for choosing us as your preferred hotel. It was a great pleasure to serve you in this home away from home.
It is good to receive feedback from you so that we can continue to improve our service.
I thank you for your feedback and support. Hope your stay with us was enjoyable and we look forward to welcoming you back in future.
Once again, thank you for taking the time to give us your feedback.

Thank you

Warm Regards
Shamila Rolfe
General Manage

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Reviewed 4 August 2014

I have a good stay in here.. but they not provide a mineral water as others hotels.. this is very eco friendly hotel.. but overall I have a good stay in here.. also its near to tan tock seng hospital..

Room Tip: I think all room is same..
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMIbisNovena, General Manager at ibis Singapore Novena, responded to this reviewResponded 6 August 2014

Dear Julie W

Thank you very much for the review.
It is pleasure to know you enjoyed your stay with us and I will share this feedback with the team. It is motivating for our team to read positive feedback as they are always trying to improve continuously.
In fact, we do have mineral water selling at the reception at S$1.10 per bottle. Do “LIKE” our Facebook and we would love to see you again soon.
Once again, thank you for your support.

Thank you

Warm Regards,
Shamila Rolfe
General Manager

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Reviewed 3 August 2014

I had a meeting in Singapore so I only stayed in the hotel for about 7 hours. I had a good night sleep and woke up refreshed. A good cosy little hotel. Everything just worked, checkin was quick, free WIFI was fast and hotel buffet breakfast was adequate. Location was good and Singapore is small so you can either get the hotel to hail you a cab or catch the MRT. Both options are easily accessible.

  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Ewoker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FOMIbisNovena, General Manager at ibis Singapore Novena, responded to this reviewResponded 6 August 2014

Dear Ewoker

Thank you very much for the wonderful review.
It is a pleasure to know that you enjoyed your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope to see you again.

Thank you

Warm Regards
Shamila Rolfe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ibis Singapore Novena

Address: 6 Irrawaddy Road Ibis Singapore Novena, Singapore 329543, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #101 of 317 Hotels in Singapore
Price Range: £70 - £104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — ibis Singapore Novena 3*
Number of rooms: 241
Official Description (provided by the hotel):
ibis Singapore Novena is located on the intersection of Irrawaddy and Balestier Road and 8mins walk to Novena MRT Station. Ideal for business, medical and leisure travelers, hotel offers complimentary WIFI, international power sockets, parking, handy phone with unlimited mobile internet and local & international calls for selected countries. Oopen Pasta and Grill serves international buffet breakfast and chef's delectable selection, hotel is a stone's throw from heritage sites and authentic local food trails. Hotel also do provide complimentary shuttle to Novena MRT Station. ... more   less 
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Also Known As:
Ibis Singapore Novena Hotel Singapore

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