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“Good Location, Terrible Room.”

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Fragrance Hotel - Classic
Ranked #216 of 306 Hotels in Singapore
Jakarta, Indonesia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good Location, Terrible Room.”
2 of 5 bubbles Reviewed 8 June 2014

We originally booked Fragrance Hotel - Oasis before, but then they said they only had one small room available and whether we'd like to shift to Fragrance Hotel - Classic across the street. I saw some reviews stating the same situation too. Marketing strategies, maybe?

At the Fragrance Classic they said they upgraded us to a bigger room - which took us by surprise when we see how small the room was. It was really2 small, reeked of old furniture, and have dirty stains all over the corner. The bathroom was even worse. It's about 1sqm - one side has toilet seat and sink, and the other side has shower and door. So you could imagine, everytime you shower, the whole bathroom will be soaked. WORSE - the water leaked outside from the door, creating a mini-flood in our room. They don't even have a trash bin in the toilet and don't even provide a decent bathmat.

Thankfully, aircon and water heater is working properly. TV has only 1 watchable channel. Other good thing about it is that it's located right next to 7eleven, right across Boon Tong Kee, a little walk over to McD, Founders Bakkuteh and other Singapore's best street delicacies.

Overall, this hotel is quite dreadful. If it wasn't for it's the cheapest hotel we could find (and honestly not even cheap!)- we wouldn't want to stay here. I will not recommend this hotel to anyone, and will not come back. Rather pay more for a better hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Teresia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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55 reviews from our community

Traveller rating
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    14
    7
    5
See reviews for
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4
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 2 May 2014 via mobile

I stayed with my family for a week in this hotel and it was good.

PROs:
- nearby bus station
- lots of local eateries
- nearby grocery (Fair price)
- clean rooms
- Complimentary bottled water everyday, toilettries and coffee and tea sachet.

CONs :
- Rooms are really small
- A/C has minor issue with the thermostat
- There was an on & off stench in the bathroom.
- Internet service is NOT free.

NOTE: If you are looking for a good restaurant to eat at a reasonable price. I am recommending LOY KEE Chicken Rice at 342 Balestier Rd

Despite of the CONs I mentioned, I would still come back and book this hotel.

Stayed April 2014, travelled with family
Helpful?
2 Thank Clarissa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 19 April 2014

Just show nice photo at website ..not satisfy the actual room condition..no towel, no showel gel & blanket ( oh...I never seen before such a bad blanket )...so regret to stay at this hotel... Old model tv & condition! Must patient to stay even one night!! I'm not satisfy at all...

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Yinmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Singapore hotels

Pathankot, India
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
2 of 5 bubbles Reviewed 8 February 2014

We stayed in this hotel for 1 day, the first day we reached Singapore. We originally booked Hotel Fragrance - Oasis, but were asked to shift to this hotel as we reached the hotel before the check-in time (which is unusually late: 3PM) and they did not have rooms in Oasis. I think, this is their way of up-selling their not so famous cousin (Fragrance hotel Classic). On reaching Classic, we were told that they had only one room left and it is the biggest room that they have. However, the real shock came when we entered the room, it was so small that it had only space for opening the door. You cannot stand or move if you have luggage. The facilities are minimal. The air conditioner was almost taking its last breaths. Minimum toiletries. The cabs are also hard to get in the area.
BTW, for early check-in, you need to pay half the room rent.

All in all, I would never recommend this hotel to anyone.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hotel_Woodland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
singapore
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 6 January 2014

Stayed for short time (2hours) alone on a rainy night in Balestier district as the public transport network has ceased operation. The room was comparable to its rival Hotel 81, incidentally the aircon was also like my previous stay at H81 without a lid at the air emission component, making it an aesthetic oddity but still in operation, which was not the case of when I was staying at its rival across "Stanley Park". Fragrance has mineral water of its own brand in the room which add a decent touch compared to a cheapo bottled air minuman offered by the other. Not to mention Dilmah tea. Basically comparing banana to banana, the Derby match is evenly matched. Which is good as I do not want H81 and Fragrance engaging in a race to outdo each other for short stay accomodation and pushing the price up.

Sir Richard Branson said the front desk executive is a hard act to duplicate through automation. He is dead right!

Ms Krena was patient and helpful, lending me a phone charger and a umbrella belonging to herself. For a city nomad, looking for a rest between the inner city sojourn I seldom meet nice customer service people. Hopefully the MOM is reading this, ASEAN integration starts with upping the quota for Filipino staff!

With relatives coming over to Singapore for Chinese New Year, I am considering this hotel. It is value for money and does not have the other less wholesome ingredients in the Balestier area.

The balance of power between the 2 top dogs on the island looks to be shifting to the team in Yellow-Green. Fragrance gets customer service, Hotel 81 does not.

Room Tip: get a deluxe room
See more room tips
  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank petanipattaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei, Taiwan
1 review
4 of 5 bubbles Reviewed 2 January 2014

Very polite staffs and good services
We love the location because it's nearby two famous restaurants "文東記海南雞飯" and "發起人肉骨茶" ...! Besides, going by taxi to Orchard road, Clarke Quay, Marina Bay ..etc. is not so far.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank extasky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 19 October 2013

I stayed in Fragrance classic hotel for 3 nights and it was
a wonderful experience.
The hotel lobby smells nice , staff are outstanding with a high level of customer service which made me pretty satisfied especially Fai Marwan at the reception he was quite professional explaning to me singapore city map , all the addresses, bus stops , train stations and all tourist attractions.
I personally appreciate Fragrance classic hotels' service and wish them all the best in future.

Thanks
Khaled Rafiqi ( Sydney Australia)



  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KhaledRafiqi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fragrance Hotel - Classic

Property: Fragrance Hotel - Classic
Address: 418 Balestier Road, Singapore 329808, Singapore
Region: Singapore > Singapore
Amenities:
Hotel Style:
Ranked #216 of 306 Hotels in Singapore
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Fragrance Hotel - Classic 2.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Fragrance Hotel - Classic Singapore

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