Spent 10 days at a 2 bedrooms premier at Fraser Residence Orchard. The apartment is very close to orchard and paragon (where we can buy groceries at the supermarket). All of the amenities provided in the apartment were great. Nice furniture and beds. As we are travelling with my 5-mo baby and a nanny, the washing machine was a lifesaver. The kitchen equipped with a huge fridge, microwave, stove, etc. Since there is no restaurant (or room service) in the apartment, the microwave is very useful to reheat foods.
The staffs were friendly. However, we have several minor issues with the service.
We ask for a baby cot days before our arrival by emails. One of the staff confirmed that they would provide a baby cot in our apartment. However, upon arrival there is no baby cot in our apartment. When we ask the front desk, she said she wasn’t aware of this request. I gave her the name of the staff that confirmed my request. She apologizes and told me she will try to find a baby cot for me. The next day the front desk staff told me that there is no baby cot available for me. The front desk informed us that this problem occurs since they have different staffs for reservation.
The housekeeper didn’t change the bed sheets for days (I am sure of this since the exact same stain stayed on the sheet for days). They have this “go green” initiative (optional) but we clearly indicate that we wish the bed sheets and the towels to be changed (e.g. by putting the towels in the bathtub or on the floor to be changed). The housekeeper finally changed the sheets after we informed the front desk 2 times.
We paid a higher price upon check in (compared to the price quoted in the booking confirmation email). I didn’t notice this and paid for the whole stay upon check in but my husband realizes this when we decide to extend our stay (our initial stay is for 7 days). Since we have paid for the whole stay upon check in, my husband asks the front desk to refund the balance. Problem solved by deducting the balance from the price of our additional stay. Again, the front desk informed us that this problem occurs since they have different staffs for reservation.
Despite all of issues above, we still love this apartment and will consider staying here again.
- Official Description (provided by the hotel):
- Situated in the prestigious Orchard Road locale, Singapore's main shopping, business and entertainment precinct, Fraser Residence Orchard is your ideal urban oasis. In this relaxing and luxurious ambiance, your Fraser Residence apartment awaits. Tasteful contemporary decor fills each of the property's 72 residences. Large windows let in abdundant natural light, complementing the subtle palette of the elegant European furniture and room fittings. Calm sophistication fills the air, as you reside here in total comfort and convenience. ... more less
- Also Known As:
- Fraser Residence Orchard, Singapore