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Village Hotel Changi by Far East Hospitality
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Reviews (4,238)
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3,138 - 3,143 of 4,238 reviews
Reviewed 23 December 2013

The hotel is located 15min from the airport.
The common part look good, at the reception 30min was needed to find 2 rooms. We booked 2 non-smoking bed rooms we received two king bed rooms with smoking smell :( it was late and decided not to spend 30min more to ask something else.
The rooms have broken equipments and room on 7th floor are extremely noisy (aircon system from the roof probably).
The swimming pool has some floating particules.
Hawkers are close to the hotel to have dinner.

Definitly not my choice in Singapore next time.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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1  Thank Airwise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent_Law, Manager at Village Hotel Changi by Far East Hospitality, responded to this reviewResponded 23 December 2013

Dear Airwise,

Greetings from Village Hotel Changi !

Appreciate your review and will definitely take necessary actions to avoid reoccurence. On the same note, we are in the midst of planning a room refurbishment programme with minimum inconvenience to our guests. Be rest assured we will continue to strive in achieving excellent service and we hope to have you with us in the near future.

Do contact me should you be planning your next Singapore trip, hope to welcome you again.

"Stay Village. And discover"

Best Regards,
Kent Law
Hotel Manager
Village Hotel Changi
kentlaw@fareast.com.sg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2013

Admittedly, we are biased in favour of this hotel as we got married here previously. However, the real reason for highly rating this place is that whenever we have chosen to stay here since (we live in Singapore but sometimes choose to treat ourselves and spend a night in a hotel) the staff have always remembered us and even put us in the same room as the one we got married in whenever possible. It doesn't have all the amenities of an international hotel which is why it only gets 4 stars and not 5, but it definitely has one of the best breakfast buffets I have ever had even in competitive Singapore. We've also done Christmas dinner at the Changi Village Hotel which was a pleasure and so far we have had no bad experiences. Thanks for the memories.

Stayed: December 2013, travelled as a couple
Thank Gareth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent_Law, Manager at Village Hotel Changi by Far East Hospitality, responded to this reviewResponded 23 December 2013

Dear Gareth B,

Greetings from Village Hotel Changi !

Thank you for the positive review and glad to know that you have again enjoyed our hospitality. We take pride as a good staycation destination and are glad to have you with us.

It's indeed our pleasure to be of service to you and be rest assured we will continue to strive in achieving excellent service. We hope to have you with us in the near future.

Do contact me should you be planning your next Staycation, hope to welcome you again.

"Stay Village. And discover"

Best Regards,
Kent Law
Hotel Manager
Village Hotel Changi
kentlaw@fareast.com.sg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2013

One thing that you should be aware is that Changi Village is not at or close to Changi Airport. The taxi ride from the airport to the hotel cost me more than $20 (it cost me less to travel to the city centre from the airport). The hotel is not located in a touristy area - in fact, it is close to residential apartments in a suburban locale. There are no touristy shops around. The hotel is within walking distance to the Changi Ferry point, where one may board ferries rides to neighbouring islands.

There are regular shuttle bus services between the airport and the hotel. If you plan on staying at this hotel, enquire about this free service. It is not advertised on their website. There is also a shuttle service to the city centre (one per day). If you'd like to use the MRT (an excellent means of getting around the island), you'll need to get to the airport first (using the shuttle bus service: once per hour) - these need to be factored into your journey plans.

The room I stayed in was small but clean. There was little or no information about the services provided by the hotel. There was also no information about the places of interest/current events in the hotel room. However, there is some information in the hotel lobby. There is free wifi in the rooms, which means that you can use your laptop or tablet to enquire about things around the island.

The restaurant offers buffet breakfast and the fare was quite good. The hotel staff are pleasant and friendly. Overall, the hotel was good for a stop over, but if you're planning on a more extensive visit, it may be useful to explore other options.

  • Stayed: December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank PranaAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent_Law, Manager at Village Hotel Changi by Far East Hospitality, responded to this reviewResponded 23 December 2013

Dear PranaAustralia,

Greetings from Village Hotel Changi !

Thank you for the comprehensive review and happy to know that you have enjoyed our hospitality and take time to explore our surrounding offerings. We take pride as a good staycation destination and are glad to have you with us.

It's indeed our pleasure to be of service to you and be rest assured we will continue to strive in achieving excellent service. We hope to have you with us in the near future.

Do contact me should you be planning your next Singapore trip, hope to welcome you again.

"Stay Village. And discover"

Best Regards,
Kent Law
Hotel Manager
Village Hotel Changi
kentlaw@fareast.com.sg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2013

Near the Airport means 20 minutes by the shuttle bus, the room was quite old and very small, less place for the luggage, the breakfast was o.k. (choice of products), the service was quite bad, not very attentive and friendly, there is a shuttle to Orchard road ( 45 minutes!!!), a taxi needs about 25 - 30 minutes, there is no shuttle back to the hotel, we also had a bad experience with the shuttle back to the airport (the driver was very unfriendly and let us off at the wrong terminal without any explanation), we can definitely not recommend this hotel at all

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ralph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent_Law, Manager at Village Hotel Changi by Far East Hospitality, responded to this reviewResponded 23 December 2013

Dear RalphB,

Greetings from Village Hotel Changi !

Thank you for the review and our sincere apology on the poor shuttle experience. Be rest assured that we will be taking all the necessary actions to avoid reoccurence and at the same time reviewing our shuttle arrangement with the party concerned. We take pride as a good staycation destination as well as a good class transit hotel and we sincere hope you will give us another opportunity to welcome you in the near future

Do contact me should you be planning your next Singapore trip so to personally ensure all is in order.

"Stay Village. And discover"

Best Regards,
Kent Law
Hotel Manager
Village Hotel Changi
kentlaw@fareast.com.sg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2013

our 3rd visit and hotel facilities & amenities are still as fantastic as our first visit! we had the room on the 6th floor. room size is average, enough space for 2 persons. complimentary bottled water labelled "Village" is available near the kettle. the Evian mineral water is chargeable! bed is comfortable but a little low, especially for watching TV. bathroom is clean, comes with bath tub and shower is strong.
the executive lounge is lovely. cosy setting with beverages like coffee, tea, soft drinks and bottled water available till 11pm. food is available at scheduled times. cocktail happy hour was however a little disappointing. only red & white wine available plus beer. you actually have to make the cocktail yourself!
the cafe's daily buffet serves a variety of local food like laska, lor mee, hokkien mee, char kuay teow, kueh pai tee, nonya kuehs, roti prata, roasted pork, char siew, satay etc. among the other buffet spread. excellent ideas for travellers to sample the local cuisine.
gym facilities is adequate, although I kept switching on the other treadmill machine's TV channel whenever I used the TV remote control as the TVs were placed so close together.
the pool area is lovely. on sunday, the pool water was a little cloudy. was better on subsequently days.
during my 2nd stay, my experience at the reception was not so pleasant. very slow service. I am glad this time around, the reception staff were excellent, professional and very efficient. well done!
hotel is close to nature. we took the boardwalk to watch the sunset. also saw herons and hornbills.
for the adventurous ones, hop over to Pulau Ubin for a day out. also there are plenty of coffee shops and a hawker centre to indulge in local food and drinks.
there are free bus shuttles to the airport and other locations. inquire at reception.
will be back again and will also recommend others.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ABeh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent_Law, Manager at Village Hotel Changi by Far East Hospitality, responded to this reviewResponded 23 December 2013

Dear ABeh,

Greetings from Village Hotel Changi !

Thank you for the positive comprehensive review and happy to know that you have enjoyed our hospitality and explored our surrounding offerings. We take pride as a good staycation destination and are glad to make good your arrival experience this time round.

As for your observation on our gym tv as well as our pool water quality, will definitely review and improve on.

It's indeed our pleasure to be of service to you and be rest assured we will continue to strive in achieving excellent service. We hope to have you with us in the near future.

Do contact me should you be planning your next Staycation, hope to welcome you again.

"Stay Village. And discover"

Best Regards,
Kent Law
Hotel Manager
Village Hotel Changi
kentlaw@fareast.com.sg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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