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“Good location with Poor service”

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Oasia Hotel Novena, Singapore by Far East Hospitality
Ranked #39 of 308 Hotels in Singapore
Certificate of Excellence
Hong Kong, null, Hong Kong
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Good location with Poor service”
Reviewed 27 May 2013

When I was just entered the hotel. I felt good because of the fresh style of the hotel. However, when I was having the check in process at the reception. The lady served me all the way without any facial expression. My parents and me stayed at two rooms on the same floor. Our packages were including the free mini bar. The hotel didn't refill anything to the refrigerators both the two rooms and I have to ask them to refill it every night. We stayed at the hotel for three night. I have found that the phone of my room was out of order at the first night. We cannot call any reception, concierge or room service via the phone. After I complaint 4 times to the reception. They finally change the phone for my room on the final night. The location and the environment of the hotel are quite good. However, the staffs must go back to training center again.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ada W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 29 May 2013
Dear Ada W,

Thank you for staying with us at Oasia Hotel Singapore.

It is a huge disappointment to learn that your experience at our hotel did not meet your expectations. We regret to learn of the inconvenience caused during your stay and will follow up with the items highlighted to ensure there is no recurrence.

We earnestly appreciate your feedback and hope to have another opportunity to provide you with a service standard deserving of Oasia.

Kind Regards,

Teo Joo Leng
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (706)
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English first
Jakarta, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 May 2013

The hotel structure and interior is riveting and eye catching. It is located near to a medical complex and connected to Novena Square and Velocity shopping mall. You can go directly from the lift level B3 to the mall and also MRT station. So, it makes all the places in Singapore right on your doorstep.

I stayed at room 1230 which is far away walking from the lift. The room is clean, impressive but a little bit small. Free Wifi is also provided. Breakfast in Zaffron, a restaurant at the ground floor is so so and not have much selection. The place itself is cramped.

Room Tip: Even number rooms facing the street (hospital) and Odd number rooms facing the condo/pool
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank redpaperbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 29 May 2013
Dear Redpaperbox,

Thank you for your review.

We are pleased that you found our location highly accessible to the underground train station and the nearby malls.

We note that you found your room a distance from the elevator and it is regretful that we did not learn of it during your stay for we would be most keen to change your room for you. You may also like to know that we have an alternative breakfast area on the 8th floor called the Verandah Lounge which is an alfresco setting. Please feel free to try this breakfast venue on your next visit.

We hope to welcome you back in the near future.

Kind Regards,

Teo Joo Leng
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 May 2013 via mobile

We stayed here on a two night stop over on the way to Vietnam. Location is nice. A lot more quiet then Orchard Rd however only two stops away on the MRT which you can access directly from the basement of the hotel. Good first impressions upon arrival. We liked the stone and wood finishes of the foyer. Check in staff were very helpful and suggested a room upgrade to the Club Level for an extra $60 a night which we took up. Room on the top floor 2504 had a great view. While quite compact, once again the stone floor and wood finishes were a nice change to the standard hotel fit out. Only thing we were a little disappointed in was extras for the club upgrade. Free mini bar had one alcoholic beverage in it (a beer) and no snacks, the breakfast on the 22nd level was no where near as extensive as the main buffet next to the foyer (you do have the option of eating there instead which we did on the second morning) and while the club pool is spectacular, my preference is to swim in the sunshine and it was closed during our only happy hour because they were filming something for the hotel. However as the upgrade covered the cost of breakfast, overall this was not a big deal and we were were pleased with our stay and at around $150 a night before the upgrade was great value.

Stayed May 2013, travelled as a couple
Helpful?
Thank mberry76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 5 June 2013
Dear Mberry76,

Thank you for staying with us during your recent stopover.

We are pleased that you found our hotel to be conveniently located from Orchard Road via the underground subway.

We are happy that you enjoyed your Club experience through we have noted your feedback on the minibar items and breakfast spread. We will also be more mindful in keeping our guests informed for photo shoots.

We do hope that you will visit us again during your next stopover.

Kind Regards,

Teo Joo Leng
General Manager
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 May 2013

I stayed in the club room of the hotel for four nights from 20 to 25 may 2013. Hotel is at a nice location,very well connected with the mrt and malls,rooms were very clean and comfortable,the staff at he hotel were very helpful and courteous. The downside of the hotel was the food they were serving during breakfast and during the cocktail hours,being a vegetarian the were almost nothing to eat,or very very limited option,size of the club rooms were very small.still if I visit Singapore again I would prefer staying at this hotel,hopefully they will improve there breakfast spread and add more options for vegetarians.

Stayed May 2013, travelled as a couple
Helpful?
Thank romysonaliindia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 29 May 2013
Dear Romysonaliindia,

Thank you for your review.

We are pleased that you found our hotel highly accessible to the nearby shopping malls and underground train station.

We are also happy to know that our associates were accommodating to your needs during your stay.

We have taken note of your feedback concerning the limited options available for our vegetarian guests and will review our offerings with our Executive Chef.

We look forward to hosting you again soon.

Kind Regards,

Teo Joo Leng
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 May 2013

I stayed here on business trip for 5 days. The hotel is very new and the room I stayed was very nice with funky function. It also came with excellent breakfast which you could even have smoked salmon. The variety of food for breakfast was good and quality was okay as well.

The swimming pool was one of the great part I like. They have big pool and an area for you to relax and feel like you stay in the garden near by the pool.

Overall experience was great and I would definitely go back to stay again. You can connect to MRT just at the basement of the hotel via the lift so it is very convenient.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thisisfriday22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 5 June 2013
Dear Thisisfriday22,

Thank you for your review.

We are delighted to know that you have enjoyed your experience at Oasia Hotel on your recent visit.

We are pleased that you found our good variety in our breakfast offerings and found comfort in lounging by the pool.

We look forward to welcoming you back soon.

Kind Regards,

Teo Joo Leng
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cebu City, Philippines
2 reviews
Reviewed 25 May 2013

My stay at oasia hotel is really awesome and memorable.. I will definitely stay here again. The staffs are really friendly, the view is really nice, breakfast is great and accessible to MRT .. I love the upgrade to "the club", unlimited, drinks all day and exclusive access to the pool at 21st floor.
I love everything about the hotel..

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cpflorendomd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 29 May 2013
Dear Cpflorendomd,

Thank you for your review.

We are happy to know that you had a wonderful time at Oasia Hotel and that our associates provided a memorable experience during your stay.

We are also pleased that you enjoyed the benefits of the Club Lounge.

We look forward to welcoming you back in the near future.

Kind Regards,

Teo Joo Leng
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 May 2013 via mobile

Got a nice surprise upgraded to club room at high floor but without the club lounge food. It was great experience to me already.

Room: small but well equipped.
Privacy: not that good is you got the room facing the condo
Cleanliness: that would be average as there were stains in bed sheet. Rm 2407 curtain in bathroom is torn. Please do something about it
Service: great smiles all the way
Breadfast: wide spread but dinner not so worth it.
Swimming pool: 22nd ( for club room user only) has excellent view.
Gym: one word excellent

If I will return again: yes!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peapea01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 29 May 2013
Dear Peapea01,

Thank you for visiting us at Oasia Hotel Singapore.

We are delighted to know that you had an enjoyable experience during your recent stay. We appreciate you informing us about the torn bathroom curtain in the room and we have since replaced it.

We hope that you can visit us again soon in the not too distant future.

Kind Regards,

Teo Joo Leng
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oasia Hotel Novena, Singapore by Far East Hospitality

Property: Oasia Hotel Novena, Singapore by Far East Hospitality
Address: 8 Sinaran Drive, Singapore 307470, Singapore
Region: Singapore > Singapore
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Singapore
#18 Family Hotel in Singapore
#22 Spa Hotel in Singapore
#28 Business Hotel in Singapore
#39 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Oasia Hotel Novena, Singapore by Far East Hospitality 4*
Number of rooms: 428
Official Description (provided by the hotel):
Located in the charming enclave of the Novena district, Oasia Hotel Novena, Singapore is a premier business hotel that offers distinctively elegant accommodations in its 428 guestrooms. Perfect for unwinding or having high-powered business meetings, Oasia's award-winning Club Lounge - The Living Room and its private pool provide Club guests with absolute exclusivity. There is direct basement access to the Novena MRT Station which allows convenient travel to Orchard Road and the Central Business District. Each of the hotel's guestrooms is contemporary furnished with sleek, Asian-inspired designer fittings. Guests at Oasia Hotel Novena also enjoy complimentary WiFi, coffee/tea making facilities and a rain shower in the bathroom with invigorating bath amenities. Facilities include a 24-hour fitness centre, pool and The Marmalade Pantry - a restaurant that is popular for its modern bistro cuisine. ... more   less 
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Oasia Hotel Novena, Singapore By Far East Hospitality

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