I stayed here twice in July on business. The first time, upon check-in, I was upgraded to a "Club Room" - which excited me considering I was staying for 14 days... Then the receptionist quite rudely said "But you can't use the club facilities because you haven't paid for them..."
I still came back a week later because it was geographically convenient and despite another 10 day stay - I got a very average room on my second stay and NO benefits - in fact the second time I was told breakfast was NOT even included in my corporate rate - as it had been the first time, a week before.. Go figure..
Well [--] you! After spending over seven grand at this hotel in July...I'm looking for somewhere else to stay. And considering I control the potential to give this hotel possibly hundreds of room nights each year from my global team - I won't be.
The service and facilities simply aren't up to scratch. (Now I know why my business colleagues recommended that I do not stay here...)
Even more critically - there is no bar - their isn't a decent bar where you can get a drink anywhere in the whole joint - other than a couple of [--] chairs perched just off reception, next to the breakfast restaurant. Of course I wasn't permitted in the club lounge so maybe there is something there...
Service at the pool is also REALLY poor too - completely non-existent actually.. I had to go chasing someone to get me cold drink and food.. There is a great pool area on level 8 and they could - if they had half a brain and any customer focus at all - create a really nice bar and socialising area there - but they just do not seem to "get it" when it comes to Western business travellers.
Ok - I'll submit to my colleagues opinions and recommendations and stay elsewhere in Singapore... Maybe they just don't want us...
- Official Description (provided by the hotel):
- Located in the charming enclave of the Novena district, Oasia Hotel Novena, Singapore is a premier business hotel that offers distinctively elegant accommodations in its 428 guestrooms. Perfect for unwinding or having high-powered business meetings, Oasia's award-winning Club Lounge - The Living Room and its private pool provide Club guests with absolute exclusivity. There is direct basement access to the Novena MRT Station which allows convenient travel to Orchard Road and the Central Business District. Each of the hotel's guestrooms is contemporary furnished with sleek, Asian-inspired designer fittings. Guests at Oasia Hotel Novena also enjoy complimentary WiFi, coffee/tea making facilities and a rain shower in the bathroom with invigorating bath amenities. Facilities include a 24-hour fitness centre, pool and The Marmalade Pantry - a restaurant that is popular for its modern bistro cuisine. ... more less
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- Also Known As:
- Oasia Hotel Novena, Singapore By Far East Hospitality