Deposit of S$550 was hold and the stay cost S$476.69 was deducted from my debit account instead of deducting from the deposit hold, causing a double charge. I checked in the club room on 7 June and checked out the next day, and up till today, the freeze amount is still not release back to my account.
Called the call center at least 3 times and it was really a very bad experience. My calls were transferred at least twice and every time, I will have to repeat my problem! The call center are really not well trained to handle customer! My last call yesterday, the staff told me it is depends on the card issuing bank, so I called my card issuing bank and was told that it will only take at most 10 days!
Although the stay was really good, the Living Room staff and GEM really go extra miles for the customer experience, the after-stay experience is really a nightmare for me! Knowing that calling the hotel will not solve my problem I decided to send email to GEM and one of the manager at 10.15 this morning and have yet to receive any reply up till now!
I am really pissed and disappointed with all these trouble that I am going through!
High Tea buffet and breakfast choice is limited and not up to standard.
- Official Description (provided by the hotel):
- Located in the charming enclave of the Novena district, Oasia Hotel Novena, Singapore is a premier business hotel that offers distinctively elegant accommodations in its 428 guestrooms. Perfect for unwinding or having high-powered business meetings, Oasia's award-winning Club Lounge - The Living Room and its private pool provide Club guests with absolute exclusivity. There is direct basement access to the Novena MRT Station which allows convenient travel to Orchard Road and the Central Business District. Each of the hotel's guestrooms is contemporary furnished with sleek, Asian-inspired designer fittings. Guests at Oasia Hotel Novena also enjoy complimentary WiFi, coffee/tea making facilities and a rain shower in the bathroom with invigorating bath amenities. Facilities include a 24-hour fitness centre, pool and The Marmalade Pantry - a restaurant that is popular for its modern bistro cuisine. ... more less
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- Also Known As:
- Oasia Hotel Novena, Singapore By Far East Hospitality