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“Stellar service, convenient location, wonderful pool”

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Oasia Hotel Novena, Singapore by Far East Hospitality
Ranked #44 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 19 August 2014 via mobile

Oasia is so great we hardly wanted to venture outside. The club room upgrade is great value - especially for the pool on floor 22 which overlooks the city. Our room on the top floor had the same lovely view. The hotel is connected to novena MRT, 2 stops away from Orchard Road and quite close to the rest of the action. The adjacent mall has a supermarket and lots of restaurants.
Kudos to Ariane at the front desk, Kazrul and his colleagues on floor 22 for their outstanding service. And the omelettes were delicious.

Stayed: August 2014, travelled as a couple
1  Thank Hohomei C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded 24 August 2014

Dear Hohomei,

Thank you for your favorable review of Oasia Hotel.

It is our pleasure to learn that you found value in upgrading your stay to a Club room and enjoyed the facilities and offerings that came with it. We are also happy to learn that you found the hotel proximity to the train station and shopping malls to your convenience.

It is always a great motivation for staff to be recognized by guests for their service and I will be most glad to pass on your compliments to our Guest Services Executives Ariane and Hazrul, who has provided exemplary service throughout your stay.

We look forward to your net stay soon. Please email me at teojooleng@fareast.com.sg should you require any assistance with your next booking.

Kind Regards,


Teo Joo Leng
General Manager

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2,317 - 2,323 of 3,755 reviews

Reviewed 19 August 2014

We stayed at Oasia on a stopover from the UK to New Zealand 12th to 16th August. From the moment we arrived to the time we left, we had a wonderful time. We were offered to upgrade to club, but decided to stay with our original booking. The room on level 14 was gorgeous, spacious and clean, huge comfortable bed and the bathroom with its rainfall shower was fully stocked with gels, toothbrushes and thick fluffy towels.
As we were a bit jet lagged, we had in room dining which was promptly delivered 15 minutes after ordering and was delicious.
The restaurant Zaffron, in the hotel lobby, served an amazing breakfast the following day, fresh fruit in abundance and eggs cooked to your liking. We also had a gastronomic feast for dinner there with one of their 'special' nights.
Every member of staff we dealt with were helpful and kind and nothing was ever too much trouble and they all ensured we had a comfortable stay there.
The pool area on level 8 was perfect for us and very welcome at the end of a hot day.
Access to the MRT was easy, Square2 and Velocity right next door as well, with everything you could wish for.
Honestly, this has to be one of the best hotels we have ever stayed in, it really was an absolute delight, Thank You so much Oasia Hotel.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Art_by_Rosie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded 22 August 2014

Dear Art_by_Rosie,

Thank you for your positive review of Oasia Hotel Singapore.

We are elated to know that you found our rooms clean and comfortable and the service from our in room dining was up to your expectation. It is a joy to hear that you utilized our swimming on the 8th floor and enjoyed the quality of food in Zaffron Restaurant. We also appreciate your recognition towards our associates and it is always a pleasure to be remembered for making our guest stays an exceptional one.

Many of our guests have commented on our convenient proximity to the train station and nearby shopping malls and we are happy that it served you well too.

Please feel free to contact me directly at teojooleng@fareast.com.sg should you require assistance with your next delightful stay with us.


Warm regards,

Teo Joo Leng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

As reflected by the feedback given by other travelers, the hotel has many positive points to boast. As guest in their club floor in level 24 with a Bukit Timah view room, this hotel punches above its weight as a mid range property. The following are my summarised points.
Positives
Definitely pay extra and go for the club floor rooms. Its worth the experience
Make use of the club floor (the living room) - Brekky is from 7-10 weekdays and 7-11 weekends, evening cocktails from 6-10. The atmosphere is intimate and cozy indoors.
Take a dip in the pool on lvl 22 (exclusive use of club floor guest) and enjoy the view.
Rain shower in room is invigorating, the Thann toiletries refreshing, the 4 bottles of complimentary vitamin water drink appreciated.
I also appreciated the add-on benefits that came with my room which includes complimentary laundry for 2 articles of clothing and free transfer to the airport.
The best and strongest selling point of this property is the attitude of their staff. Credit must be given to Jocelyn and her crew. Warm, unpretentious and eager to please, they will try their best to accommodate your wishes. Special mention also goes to Ridzwan from the Concierge for making my rather unique transportation request come to pass.
Areas for improvement
We had to keep re-logging in to connect our mobiles to the wifi. Strangely, did not have to do it for tablets, only our mobiles. Perhaps, its a security feature that can be further fine tuned.
Travellers looking for rooms with a generous amount of space should consider staying elsewhere. Kudos to the Japanese designer who has maximize the use of space within the room but the fact is the room size is compact. eg Beside using the bed space as an alternative area to pack/unpack your luggage, there is only room for one to do so on the floor any one time. We also found issues with the toilet. As one who is environmentally conscious, we found having to flush twice a waste of water. Somehow, we found that it is only with the second flush that all toilet paper has been removed.
As a light sleeper, I was also disturbed by the unwanted sounds from around me. This included the neighbour's phone ringing, the guest staying below me lowering the electronic window blind to other sounds emitted by other guest, too impolite for mention in a public platform.
As mentioned earlier, the staff are all out to please, but there is only so much they can do especially if the hotel is running full. This has resulted in lapses, including food items not being replenish fast enough, wrong coffee orders to long waits for coffee. While on this topic, coffee is made to order which is brilliant. However, the staff are NOT baristas, so coffee aficionados will be disappointed. I was also disappointed that housekeeping only made up our rooms at 4 in the afternoon when the display for please clean my room was initiated by 9 in the morning. In 5 star properties, 4-5 pm would have been the time for evening turn down.
So at the end of the day, this hotel punches above its weight for a mid range property with many features one may be accustomed too in a 5 star hotel. So if you are able to get a good deal or comfortable with their price on offer, go for it but remember, if one is after finesse, luxury and a good staff to guest ratio, you may want to consider other hotels.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Rafflesia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded 22 August 2014

Dear Rafflesia,

We are appreciative of your detailed review. It was indeed a pleasure to learn of your positive experience whilst staying at the club and the benefits that came with it. It was noteworthy that you basked in the scenic view of the Bukit Timah Nature Reserve from the ergonomic Club room design by renowned architectural house Super Potato. We are pleased that our Club lounge food selection aptly suited your palate. If I may add, Oasia Hotel indeed invested on training our staff to be skilled baristas with proper coffee certification before they are allowed to handle the coffee machine.

Thank you for highlighting areas for improvement. You may like to know that we are will be boosting our internet network in the coming weeks. On the toilet flush, it should work at the first try by pressing down on the flush button slightly longer. On the service lapses encountered at the restaurant, we are highly apologetic and will review our processes and training to ensure that our service remains at quality level even when we run high house.

Nonetheless we remain grateful for your compliments to our Senior Guest Services Executive Jocelyn, Bellman Ridzwan and the rest of our associates who provided exemplary service throughout your stay.

We hope to have another opportunity of hosting you once again for another club stay. Do email me at teojooleng@fareast.com.sg should you require assistance for your subsequent booking.


Kind regards,

Teo Joo Leng
General Manager

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Reviewed 18 August 2014

Pro
1. You can access the MRT Novena station from the hotel elevator. It is very convenient.
2. The hotel is new. The room is very clean.
3. Staffs service is impressive.... I would give 5 stars.
4. Swimming pool on the 22nd floor was amazing.
5. Room is not big (should be normal for Singapore) but quite stylish. Impressive.

Cons
1. Breakfast and evening cocktails at the club lounge was ok but not excellent.
2. Although it is very easy to access MRT Novena station, Novena is not that center of Singapore.

Room Tip: There are two side of the building. One will have a blocked view by the next condominium building. T...
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  • Stayed: August 2014, travelled on business
    • Location
    • Rooms
    • Service
2  Thank Tommy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded 24 August 2014

Dear Tommy N,

We are delighted to learn about your most recent stay with us while staying at the Club room. We are pleased to know that the service and facilities well catered to your needs. We are also glad that you found the accessibility to the train station highly convenient as well.
We value your feedback regarding your experience at the Club lounge and will consider your comments during the next session of our regular review of our food selection at the hotel.

The Oasia team hopes to have another chance to be of service to you in the future. You may email me at teojooleng@fareast.com.sg should you need assistance in booking your next stay.

Warm regards,


Teo Joo Leng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

What a wonderful find! We travel a lot and this hotel stands out as an example for other hotels to mimic. We love this hotel. We were met at the airport by a driver arranged by the hotel, and after over 22 hours en route plus delays in our connections due to the weather, arriving at 1:30 in the morning, we really appreciated being whisked away mindlessly to our hotel to find this lovely room waiting for us.

The modern room is so well designed with just the right storage for everything that you can spend a week (or more!) here without feeling cramped or having your belongings underfoot. We especially appreciated the rolling room-darkening blinds and the spacious bathroom with thick towels. The bed is perfect, the linens crisp and new. The housekeeping was done perfectly and quickly every morning.

The location of the hotel is terrific: just outside the downtown crush and connected to the rapid transit right from 'our' elevator through an inside corridor. The MRT is sleek, efficient, clean, safe, and easy to navigate from the very first time. We zipped around the city on the MRT taking in all the sites: never wasted any time & never saw a single unpleasant thing on our travels.

The staff in this hotel is remarkable! This week every room in the hotel is booked yet the staff remains calm, pleasant, and helpful. Everyone wants you to enjoy your stay in their hotel.

If you didn't book the Club Room package and it is on offer when you check in, grab it. For a couple you more than recoup the cost with perfect breakfasts, wine/beer/cocktails and appetizers before dinner, 2 pieces free laundry perfectly done each day. The infinity pool on the 22nd floor reserved for the Club Rooms is never crowded and always lovely with the views. You can take your breakfast out on the terrace beside the pool if you don't want to have it in the Living Room. Beside the good variety of breakfast items on offer, you can get a custom omelette whipped up for you just to your taste while your latte is being prepared for you... all included in the price of your Club Room. We took advantage of the Club Room because of other Trip Advisor recommendations to do it and are so happy we did.

I just read this over, and it does sound a bit effusive but there has just been nothing wrong. We hate to leave tomorrow.

Room Tip: The even # rooms are on the view side, the odd # rooms face apartments a bit too close I think. We...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank TheReids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded 24 August 2014

Dear TheReids,

Thank you for your affirmative review of Oasia Hotel Singapore and we are pleased that you enjoyed your stay with us.

We are most delighted to know that your recent stay at Oasia Hotel exceeded your expectations. We are also elated that you had an enjoyable experience at the Club lounge and our associates were able to delight you with the services provided. Our room, location and Club offerings have received good feedback from many of our guests and I am glad that you endorse them too.

The Oasia team genuinely looks forward to your return visit perhaps for a Club suite experience. If I can be of any assistance, please email me directly at teojooleng@fareast.com.sg for your future bookings.

Kind regards,


Teo Joo Leng
General Manager

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Reviewed 16 August 2014 via mobile

Good views, nice rooms (we stayed in a club room), amazing brekky, brilliant staff/service. The elevator goes down to a floor which has quick and easy access to the MTR (train - so easy to use). Loved out stay!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Hayley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded 22 August 2014

Dear Hayley W,

It is heartening to know that you had an enjoyable stay at Oasia Hotel and our Club offerings especially for breakfast met your expectations. The convenience of our location has earned many compliments of our guests and we are glad that you endorse it too.

Thank you for your compliments towards our associates, to which I am sure, will motivate them greatly.

We hope that you can visit us again in the not too distant future. Please do email me at teojooleng@fareast.com.sg should you require any assistance with booking your next stay with us.


Warm regards,

Teo Joo Leng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

Stayed here a few times on business trips in the recent past. If you are looking for a mid-tier business hotel, you can't find any better in Singapore. The location is very convenient. The rooms are quite spacious and modern looking with minimal clutter. There is a nice club lounge if you can get access - with killer views and a great pool. Good spot for a sundowner. The staff if fairly helpful. They have good meeting facilities too.

The only issue that I had with my stay was that vegetarian food was sparse in the breakfast and lunch buffet. Oh and also, make sure to carry your room key card with you when you enter the lobby restaurant for breakfast since they swipe to verify.

Room Tip: Get a corner room. Sunlight comes through nicely and the room appears huge!
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  • Stayed: July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank wanderer_1313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this reviewResponded 18 August 2014

Dear wanderer_1313,

Thank you once again for choosing to stay at Oasia Hotel Singapore!

We are delighted that you had a great stay with us and are grateful for your kind comments regarding our meeting facilities. We are also glad that you found our hotel location highly convenient and you had enjoyed the layout of our rooms and the friendliness of our associates is up to your expectations.

We value your feedback on our food variety; kindly allow me to discuss with our Executive Chef to see how we can improve our vegetarian selection.

The Oasia team genuinely looks forward to your return visit. If I can be of any assistance with your future bookings, please email me directly at teojooleng@fareast.com.sg.

Kind regards,


Teo Joo Leng
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oasia Hotel Novena, Singapore by Far East Hospitality

Address: 8 Sinaran Drive, Singapore 307470, Singapore
Region: Singapore > Singapore
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Singapore
#18 Family Hotel in Singapore
#25 Spa Hotel in Singapore
#28 Business Hotel in Singapore
#44 Luxury Hotel in Singapore
Price Range: £98 - £171 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Oasia Hotel Novena, Singapore by Far East Hospitality 4*
Number of rooms: 428
Official Description (provided by the hotel):
Located in the charming enclave of the Novena district, Oasia Hotel Novena, Singapore is a premier business hotel that offers distinctively elegant accommodations in its 428 guestrooms. Perfect for unwinding or having high-powered business meetings, Oasia's award-winning Club Lounge - The Living Room and its private pool provide Club guests with absolute exclusivity. There is direct basement access to the Novena MRT Station which allows convenient travel to Orchard Road and the Central Business District. Each of the hotel's guestrooms is contemporary furnished with sleek, Asian-inspired designer fittings. Guests at Oasia Hotel Novena also enjoy complimentary WiFi, coffee/tea making facilities and a rain shower in the bathroom with invigorating bath amenities. Facilities include a 24-hour fitness centre, pool and The Marmalade Pantry - a restaurant that is popular for its modern bistro cuisine. ... more   less 
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Oasia Hotel Novena, Singapore By Far East Hospitality

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