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“Great hotel, great location”

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Oasia Hotel Novena, Singapore by Far East Hospitality
Ranked #42 of 314 Hotels in Singapore
Certificate of Excellence
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great hotel, great location”
Reviewed 21 August 2014

Had an awesome family holiday here. The rooms were really nice and the facilities at the hotel were excellent. Got to use both pools and they were both really nice. The location was really good, right opposite a shopping centre and MRT with plenty of restaurants within walking distance. Overall it was an ideal hub for exploring Singapore!

Stayed September 2013, travelled with family
Helpful?
1 Thank Mvem99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 22 August 2014
Dear PorkPanda,

Thank you for your review and we are delighted that you enjoyed your recent holiday with us at Oasia Hotel.

We are indeed grateful for your appreciation towards our room and facilities. We are also pleased that you found the underground train station and the shopping malls convenient and accessible from the hotel.

Taking your positive review on board, we will continue to strive towards achieving excellent service. Please do not hesitate to reach me at teojooleng@fareast.com should you require assistance with your return visit.


Warm regards,

Teo Joo Leng
General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (727)
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Leuven, Belgium
Level 4 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 August 2014

I stayed here for only one night while passing through Singapore. I wanted to try a new hotel as I was fed up of the prices charged around Orchard road so I gave this hotel a go. It's directly above the MRT and you can catch a lift from your floor all the way down to the entrance to the MRT station. I went for an executive room so I could use the swimming pool on the executive floor and I was glad that I did as it's as good as it looks in the pictures. The room was very comfortable and quiet, buffet was also very nice in the lounge. One of the best features is that you can catch the MRT and in 5 minutes you're at orchard road or Clarke quay, the location itself isn't very good but I'm giving it 5 stars as you have to take into account the MRT access. I'll will certainly be staying here again.

Room Tip: Go for a club room and you can get a free airport transfer or a couple of hours in the airport loung...
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  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
4 Thank mortalmerlin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 22 August 2014
Dear mortalmerlin,

Thank you for your recommendation of Oasia Hotel Singapore.

It is a delight to learn that our Club room and offerings aptly suited your needs for a quick stopover here in Singapore. It is also a joy to learn that you have utilized the swimming pool on the 22nd level. We are likewise pleased to learn that you found the proximity of the hotel to the nearby train station highly convenient.

The Oasia team looks forward to welcoming you once again in the not too distant future. Please email me at teojooleng@fareast.com.sg should you require any assistance with your next booking.


Kind regards,

Teo Joo Leng
General Manager
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Kuala Lumpur, Malaysia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 August 2014

I stayed at the Oasia Hotel in mid-August 2014. I'd booked a Club Room which was definitely worth the price. The hotel is trendy and very well located. Transport is easy with buses, taxis and even MRT access via the B3 tunnel. There are several malls nearby which makes shopping for almost anything a breeze. The 22nd-floor Infinity Swimming Pool has a great view and the Living Room cafe is very comfortable. The staff were all friendly and helpful. Definitely recommended!

Room Tip: The Club Rooms are great value for money.
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  • Stayed August 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank David4262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 22 August 2014
Dear David4262,

Thank you for your positive review of Oasia Hotel Singapore.

We are glad that you found time to enjoy the club offerings, swimming pool and the spectacular view at the living room. Many of our guests also commented about the proximity of the hotel to the train station and shopping centers and we are glad that you endorse it.

For your return trips in the future, please feel free to email me directly at teojooleng@fareast.com.sg.


Warm regards,

Teo Joo Leng
General Manager
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Taguig City, Philippines
Level 5 Contributor
89 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 19 August 2014

Non-suite rooms are fairly small at 25sqm, but very comfortable. Bed, sheets, and towels were very clean and of high quality. Slept very well on the mattress (medium-firm support, but with very soft topper) and plump feather pillows.

Any request we had was immediately attended to. Concierge was always helpful, but never over-eager. Guest services would attend to any request at all hours of the day. They would even pick up expressed milk at ungodly hours of the morning for storage in the hotel freezers. On check-out, everything was packed in an insulated container, with reusable ice packs, properly frozen flat, and ready for flying.

Gym is also open 24 hours a day. Only downside we encountered is that the food is pretty much average business hotel fare (except for the deep fried offerings, like fish and chips, which were fried very well).

Room Tip: Upgrading to a club room is worth it. Private swimming pool, front desk, and cocktail areas, as well...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Maddie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 22 August 2014
Dear Maddie A,

Thank you for your recommendation of Oasia Hotel Singapore.

We are glad that you are happy with your overall stay although it is regrettable to hear that you did not find our room spacious enough for your liking. Your kind compliments towards the hospitality and service levels of our associate from concierge and guest services will certainly motivate them greatly.

For your information, we have a new Executive Chef onboard and I hope your food experience will be improved from average to exceptional during your next stay with us.

We certainly hope to have the opportunity to welcome you again in the not too distant future, and please do contact me directly at teojooleng@fareast.com.sg if you need any help with your booking.


Warm regards,

Teo Joo Leng
General Manager
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Kalamazoo, Michigan
Level 5 Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 August 2014

Oasia is a very nice looking hotel. I was impressed by the updated, modern look of the hotel, but there were many other aspects that were frustrating. First of all, room service was unreachable.. which is very aggravating.. I had to go down to the lobby to get anything I needed, terrible service. Next, one morning the showers were freezing cold. They would not warm up. This is very basic for a hotel. Then.. the thermostat was bit screwy. We could not get the room to a comfortable temperature. Either it was way too hot or way too cold. Last, check in took FOREVER! We had just traveled 36 hours and were exhausted, and it was one of the slowest check-in I have ever experienced/

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Zganton568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 22 August 2014
Dear Zganton568,

Thank you for your most recent review of our hotel.

We regret to know that your arrival and room service experience was not to expectations during your stay with us. The shortfalls mentioned in your review are of great concern to us. We take pride in creating memorable hotel experiences for our guests and, in this regard, I am genuinely remorseful to learn of your experience.

Please be assured that our engineering team has already rectified your concerns regarding the water temperature and faulty air conditioning. Corrective measures have been implemented with our front office, food and beverages and engineering department in ensuring that issues are resolved promptly.

We sincerely hope that you will allow us another opportunity to host you again so you could truly experience the service that we stand for. If I can be of any assistance with your future booking, do feel free to contact me at teojooleng@fareast.com.sg.


Kind regards,

Teo Joo Leng
General Manager
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Tokyo, Japan
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 19 August 2014

Trendy and clean hotel, but smallish room with not very impressive amenities. Location is quite convenient, staff service is average in general. Breakfast was not good, very small range of choices with poor attitude from service staff.

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
2 Thank ccl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 24 August 2014
Dear ccl88,

We are delighted that the design and cleanliness of our room was up to your expectation. It is also a pleasure to learn that you found our location accessible.

Thank you for your feedback on our food selection, to which we will review with the Executive Chef accordingly. The dissatisfactory service extended by the service staff in mention is definitely not a reflection of our service levels and we have since taken due measures to improve our standards.

We hope to welcome you back again in the near future and should you require any assistance with your future booking, please feel free to email me at teojooleng@fareast.com.sg.

Kind Regards,


Teo Joo Leng
General Manager
Report response as inappropriate
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Level 3 Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 August 2014 via mobile

Oasia is so great we hardly wanted to venture outside. The club room upgrade is great value - especially for the pool on floor 22 which overlooks the city. Our room on the top floor had the same lovely view. The hotel is connected to novena MRT, 2 stops away from Orchard Road and quite close to the rest of the action. The adjacent mall has a supermarket and lots of restaurants.
Kudos to Ariane at the front desk, Kazrul and his colleagues on floor 22 for their outstanding service. And the omelettes were delicious.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Hohomei C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oasia_Hotel_SG, General Manager at Oasia Hotel Novena, Singapore by Far East Hospitality, responded to this review, 24 August 2014
Dear Hohomei,

Thank you for your favorable review of Oasia Hotel.

It is our pleasure to learn that you found value in upgrading your stay to a Club room and enjoyed the facilities and offerings that came with it. We are also happy to learn that you found the hotel proximity to the train station and shopping malls to your convenience.

It is always a great motivation for staff to be recognized by guests for their service and I will be most glad to pass on your compliments to our Guest Services Executives Ariane and Hazrul, who has provided exemplary service throughout your stay.

We look forward to your net stay soon. Please email me at teojooleng@fareast.com.sg should you require any assistance with your next booking.

Kind Regards,


Teo Joo Leng
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Oasia Hotel Novena, Singapore by Far East Hospitality

Property: Oasia Hotel Novena, Singapore by Far East Hospitality
Address: 8 Sinaran Drive, Singapore 307470, Singapore
Region: Singapore > Singapore
Amenities:
Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Romantic Hotel in Singapore
#18 Family Hotel in Singapore
#23 Spa Hotel in Singapore
#28 Business Hotel in Singapore
#42 Luxury Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:4 star — Oasia Hotel Novena, Singapore by Far East Hospitality 4*
Number of rooms: 428
Official Description (provided by the hotel):
Located in the charming enclave of the Novena district, Oasia Hotel Novena, Singapore is a premier business hotel that offers distinctively elegant accommodations in its 428 guestrooms. Perfect for unwinding or having high-powered business meetings, Oasia's award-winning Club Lounge - The Living Room and its private pool provide Club guests with absolute exclusivity. There is direct basement access to the Novena MRT Station which allows convenient travel to Orchard Road and the Central Business District. Each of the hotel's guestrooms is contemporary furnished with sleek, Asian-inspired designer fittings. Guests at Oasia Hotel Novena also enjoy complimentary WiFi, coffee/tea making facilities and a rain shower in the bathroom with invigorating bath amenities. Facilities include a 24-hour fitness centre, pool and The Marmalade Pantry - a restaurant that is popular for its modern bistro cuisine. ... more   less 
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Oasia Hotel Novena, Singapore By Far East Hospitality

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