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“Backpacker Friendly!” 5 of 5 bubbles
Review of Matchbox The Concept Hostel

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Matchbox The Concept Hostel
Melbourne, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Backpacker Friendly!”
5 of 5 bubbles Reviewed 31 December 2012

This hostel was an amazing place to stay. Best thing about this hostel is that it creates a great environment to meet other travellers but also keep your security and privacy. The second best thing about this hostel is the location; if you walk down the road you go to the China-Town area with cheap food, temples and trains. If you venture up the road you walk into the city centre, high end shopping, great nightlife and the Quay. Friendly staff tops off a perfect stay!

Room Tip: Mixed Dorm - Great to meet new travellers. Smaller Dorm - Good if you don't want to be disturbe...
See more room tips
  • Stayed September 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nowhereelsetogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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240 reviews from our community

Traveller rating
    108
    93
    26
    6
    7
See reviews for
4
43
95
7
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Brussels, Belgium
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 31 December 2012

The hostel is very well done and the common spaces are excellent. Everything was very clean. The matchbox beds are very convenient as they provide some isolation from noise, lights, etc., while allowing you to read on your bed without annoying others.

Stayed November 2012, travelled as a couple
Helpful?
Thank Andreas P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lyon
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 17 December 2012

this hostel is a really good place in china town in singapour. calm et confortable.
clean et not really expensive.good for students.
there is washing machine, iron, shampoo, body soap, and rent towel is possible
really recommand.

  • Stayed October 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RosalieLyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Petaling Jaya, Wilayah Persekutuan, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 25 November 2012

My bed was not ready when I checked in. The staff was not friendly and didn't bother to bring me around to explain how things work in the hostel. Bed and pillow were hard, my pod was hot and stuffy,(I stayed at the last pod in female dorm) noisy when people were talking in the common area in the midnight. Bathroom was ok. The only good thing is it's located at a very nice & interesting area and pretty close to MRT.

Room Tip: Do not choose female dorm
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  • Stayed November 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank leepeng_e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matchboxer, Manager at Matchbox The Concept Hostel, responded to this review, 2 December 2012
Dear leepeng_e

Thank you for your review. We would first like to apologise for your experience at the hostel and we have since launched an investigation into your feedback. We would like to take the opportunity to clarify that check-in time is at 3pm and when you arrived at the hostel at about 12pm, the housekeepers were in the middle of making the beds and cleaning the hostel. As we understand, the staff had informed you that the floor was wet from the routine sanitising and as the safety of guests is just as important as making sure the premise is clean, we did not show you around immediately but offered to do it when the floor was dry. Thereafter, you mentioned that you had to head out for the day, thus missing the tour of the hostel.

The pods are not completely enclosed, and therefore, are not soundproof - this design helps to facilitate healthy airflow and ventilation through each pod.

We remind guests to keep the volume down after 9pm and we regret that you had to experience otherwise. We will amp up our efforts in communicating this to all guests so that we can keep disturbance to a minimum.

We would like to thank you again for taking the time to share your feedback. We may be contacted at pillowtalk@matchbox.sg or at +65 6423 0237 if you'd like to chat. Have a nice day!

Best Regards
Matchbox The Concept Hostel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 29 October 2012

I'll give it 3.5 stars.

Pros:

Great location. Walking distance to Chinatown but in a classy and quieter area.

It's above average in terms of cleaniless. Everything is spotless and someone makes your bed during the day.

Large attic lounge with comfy couch and lots of large bean bags and flat screen TV with DVDs.

Free 24 hr breakfast of white bread, peanut butter, jam, cereal, milk, fruit juices, tea & coffee.

Towel, shampoo, soap, hot water included.

Staff are friendly.


Cons:

Wifi didn't work most of the time. Seemed to work only if I stood outside in the hallway which was a pain.

Staff are friendly but doesn't seem to go out of their way to offer suggestions or help. If you've been in other hostels, you'll know what I mean. They're just not very engaging. They'd answer your question alright but that's pretty much it. Kinda feels like they just do the minimum.

Mattress very uncomfortable. They sag and gave me back pain every morning.

They leave the remote control to the aircon in the shared room. So some idiot keeps turning it to FAN MODE which was just made the whole room hot and stuffy. My suggestion is to turn it to a reasonable temperature (e.g. 22-23 degrees) and just don't leave the remote in the room.

Pantry very small. If one person is making breakfast, you'll have to wait your turn.


Conclusion:

If you're looking for a no frills, very clean stay, this is it.

Next time I come, I'll try somewhere else for better wifi, more real and friendly staff, a bed that won't hurt my back.

Room Tip: Top bunks offer more privacy, if you're game for climbing up and down all the time.
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  • Stayed October 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank JMonmorency
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Budapest, Hungary
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 19 October 2012

I would highly recommend this hostel: excellent location, cozy quite streets around still with some night life, everything is close, staff is extremely friendly, rooms and linen are clean, toilets and showers are very well thought of, bed positioning gives you privacy and you don't notice other 11 people in the dorm. Thanks for everything!

  • Stayed October 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AnastasiyaKul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 3 October 2012

This was my first visit to Singapore and very much enjoyed staying at Matchbox. If I visit again and stay at a hostel, I would for sure stay here and recommend it to other travelers.

Positives: nice comfy spacious beds, which actually feel very private with 12 people in 1 room. Air conditioning which each room controls, an absolute must in Singapore. Free shampoo and shower gel and even some make-up and other beauty products available in the room to use. Good common area upstairs with tv and wifi. Oh and also you have your own plug inside your bed to allow for easy and safe charging of electronic overnight.

The location is good and on the outskirts of China Town. It's even not too far of a walk toward the marina. Beware though that the bars in this area can be a bit pricey.

Negatives: wifi often didn't work. There is no bar area. Water was always warm but never hot. The pressure could have been a built better as well. Didn't spent much time in the kitchen but it was small and dint seem well equipped for making dinners.

Although the majority of staff are very helpful, there was a new employee who often had to call someone to ask and then get back to me. Also, since it is a hostel, it would be nice to get recommendations for cheaper activities, places to eat and go out around town. We are after all, mostly traveling on a tight budget.

Room Tip: I suggest the top bunk here for a bite more privacy. Well it's not really a bunk bed but more of...
See more room tips
  • Stayed September 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank MelindaBrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Matchbox The Concept Hostel

Property: Matchbox The Concept Hostel
Address: 39 Ann Siang Road, Singapore 069716, Singapore
Region: Singapore > Singapore > Chinatown
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Shuttle Bus service
Hotel Style:
Ranked #49 of 222 Speciality Lodging in Singapore
Price Range (Based on Average Rates): £
Number of rooms: 3
Official Description (provided by the hotel):
Conveniently situated near Chinatown, Tanjong Pagar and Telok Ayer MRT Stations, Matchbox The Concept Hostel is the best one-stop pod hostel to stay at during your adventure in Singapore. With two famous hawker centers - Amoy Street Food Centre and Maxwell Road Hawker Centre -located just minutes away from our doorstep, you can definitely eat your fill of the many delicacies of Singapore. If that's not what you are looking for, fret not, as we are certain that one of the surrounding cafes, restaurants and bars will be able to satisfy your cravings. Besides that, we also provide complimentary daily breakfast, as well as, free flow of coffee, tea, milk and juice to kick-start your day. Not sure where to go to after having your meal? Feel free to check with any of our friendly staff who will be more than happy to provide you with maps, tips and information on the best places to visit in Singapore. No matter whether you are more interested in culture, history, shopping, entertainment or relaxation, we are absolutely sure that we will be able to find something that will suit your needs. In addition, enjoy special discounts when you purchase attraction tickets from us during your stay. After a long day of exploring Singapore, we know that your feet and back might be sore. Hence, Matchbox offers you exclusive complimentary use of our full-body massage chair, neck massager and foot massager. Moreover, we also provide you with two pillow choices - hard and soft pillows -to ensure that you will have a good and comfortable rest for another day of adventure. Want to say a few words to your friend sleeping in the pod beside you before you sleep? Simply unlock the creatively designed peep holes that we offer between our pods. However, if you are too lazy to entertain your chatty friend, you may wish to lock up your side of the peep hole so that he/she won't disturb you (Kidding! We hope you won't do that to your friend! Haha!). For added privacy, Matchbox also offers satin curtains for each of our pods as we believe in providing you with a good night's sleep. So what are you waiting for? Book with us now as our friendly team can't wait to welcome you at our hostel!:) ... more   less 
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Also Known As:
Matchbox The Concept Hostel Singapore

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