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“Tropical Oasis in a Concrete Jungle”

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The Forest by Wangz
Certificate of Excellence
Brisbane
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Tropical Oasis in a Concrete Jungle”
Reviewed 14 September 2013

It is very difficult to fault this hotel. We stayed here for 9 nights in early September and thoroughly enjoyed our stay.

The hotel is located just outside the Singapore City Centre providing a retreat from the busy city centre. The hotel is located on the attractive tree lined street Moulmein Road and very well located being a short 10 minute walk to the Novena MRT Station on the North/South Line with trains at approximately 3 minute intervals until 12 midnight and approximately 10 minutes travel to Orchard Road, MRT Interchange (Dhoby Ghaut) or the City Centre. Surrounding Novena Station are the Velocity, United Square and Square 2 Shopping Malls with a wide range of food choices and shops that are open till about 10 pm every night. The surrounding area appears to be up market apartments and a number of medical centres or hospitals. There is also a high frequency bus stop about 5 minutes walk from the hotel.

The exterior of the hotel is an attractive forest tree architectural facade and lights up at night. While our room was facing the main Moulmein Road, the lights turned off somewhere between 10pm and 11pm and the block out curtains meant we were not disturbed by outside lights. Some minor road noise could be heard inside but this was not at all disturbing.

The hotel is very clean and with modern furnishings. The hotel has a relaxed atmosphere and a high level of ambience. The hotel common areas feature 'forest' elements and indoor plants giving a relaxed and tropical feel to the hotel that is a blessing in an area dominated by the busy city.

We had a studio room which continued the modern furnishings and forest theme. The room had great natural light and felt roomy through the clever use of furnishings and layout. The king size bed was extremely comfortable and after a day of exploring the delights of Singapore was very welcoming upon our return to the hotel. The studio room feature basic cooking facilities, a fridge and ample storage space including wardrobe, safe and cupboards. The room included 3 chairs, a table and desk along with bed side tables. Tea facilities were provided, along with 2 x 1L bottled water (although it is safe to drink tap water). However no milk was provided.

The climate control was great and it was nice to enter an air conditioned room after being out in the hot humid environment all day. No noise from the air conditioning. The hotel also features wireless internet throughout which is fast and free. No iron was provided in the room although there was one in the adjacent common hallway cupboard.

The bathroom was clean and the rain shower very enjoyable. The bathroom is separated from the main living area by a frosted glass screen which at first appearances may not provide much privacy. However the frosting on the glass is more than enough to provide adequate privacy and even with the best imagination there is very little if anything you can see in the bathroom. The design maximises the use of light within the studio room.

The room featured a large TV facing the bed with satellite channels including documentaries, news and Australia Network (which allowed us to view the 2013 Federal Election results live). There was an alarm clock and stereo along with adapters to enable charging of your devices.

The room was serviced daily except Sunday which you are told about well in advance. The cleaning service is fault free, with fresh towels and refill of tea and bathroom amenities.

The hotel features a large lap pool which is very clean and enjoyable. The roof deck on the top floor also provide respite and good views of the surrounds.

There is also a laundry which is SD$5 a wash although we were presented with 1 token for a single wash. The use of the dryers are free.

The hotel has a common dining area with breakfast served daily. The breakfast is basic with a range of cut fruit, store bought pastries, toast and cereal. There is a cook who will make eggs however you like along with bacon and a daily special. We enjoyed pancakes on a number of morning along with egg, bacon and cheese sandwiches. The cook is very pleasant and friendly and remembers your preferences. For example he remembered we enjoyed pancakes so ensured he left enough to make us some each morning. He is also chatty and very helpful. A pleasant experience.

Lastly the hotel does have a 24 hour front desk. The staff also welcome you when you arrive and leave and are very helpful. They also present a smile and very approachable. They answer any questions and very accommodating.

The hotel has a late check out (12 noon) and you are able to store your bags for the day if you are departing later than the check out.

The only negatives I could come up with is that the design of the bathroom meant a drip could be heard for about 1 hour after use of the shower or basin, the inclusion of milk along with the tea in the room, and the coffee in the dining area could be improved as it tasted a little bitter. However I should note that I left these comments on the review sheet with the front staff who were very concerned and went to great lengths to understand my comments so that they could improve. Top marks for customer service and refreshing that a hotel takes any comment however minor so seriously.

Overall our experience with The Forest by Wangz was very pleasant and I'd highly recommend to others visiting Singapore. My mother who stayed somewhere a little cheaper was very jealous of our accommodation. We found it very relaxing and enjoyable to return to the hotel after a day wandering around Singapore. They even included a bottle of wine as a gift on our anniversary. It truly is a great venue as a retreat from the city and I'd have no hesitation to choose The Forest by Wangz again on my next visit. It is easy to see why this hotel is rated #1 on Trip Advisor in Singapore. A+

  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
5 Thank ethornton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WANGZhotel231, Public Relations Manager at The Forest by Wangz, responded to this review, 21 September 2013
Dear ethornton,

Thank you very much for taking time to write such a detailed and positive review. We are glad to have provided you with a memorable stay and apologise again for the inconvenience you faced with the dripping sound in the bathroom. The Management takes every feedback seriously as these comments help us improve the overall accommodation experience to better serve our guests.

We appreciate your support and look forward to welcoming you back again very soon.


Best regards,

Wang Zhiling
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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464 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (137)
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English first
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 September 2013

My wife and I stayed for 8 nights in a studio apartment and would recommend this Hotel to anyone. The staff, from manager down, would do anything for you. Breakfast was great and cooked any way you wanted. A shuttle service was supplied and went out of their way to drop you off where you wanted to go. A late checkout was given to us which us most comfortable. Everything was comfortable. Next stay we will try to book a one bedroom apartment facing the pool to enjoy maximum space. An excellent Hotel with top class service.

Room Tip: Choose a one bedroom apatment facing the pool area to achieve more room.
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  • Stayed September 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
6 Thank HonoluluHawaii2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WANGZhotel231, Public Relations Manager at The Forest by Wangz, responded to this review, 21 September 2013
Dear HonoluluHawaii2013,

We are glad you had a comfortable stay at our serviced residences and thank you for complimenting on our service.

It has been a pleasure serving you and please visit us again soon.


Best regards,

Wang Zhiling
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 12 September 2013

Fantastic place to stay! Great location within close walking distance to the MRT and several shopping centres. Very comfortable and trendy rooms. We stayed in a studio room with a king size bed -so comfy! Hotel facilities are beautiful and the complimentary services they provide such as wifi and breakfast are awesome compared to other hotels where you have to pay for these. Breakfast is delicious! The very best thing about this hotel is the friendly and helpful staff. We stayed here for our birthdays and all staff signed a birthday card and housekeeping left little cakes and chocolates in the fridge. All the staff know and personally greet you and wish you happy birthday. It was very lovely unexpected touch and very appreciated! The staff also were very helpful in providing advice on places to go, things to see and do. For the quality of service and facilities, this hotel is amazing value for money!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
7 Thank Sasha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WANGZhotel231, Public Relations Manager at The Forest by Wangz, responded to this review, 21 September 2013
Dear Sasha B,

Thank you for writing such a positive review. We are delighted you enjoyed your experience at our serviced residences and are privileged to have spent your special day with you.

All of us look forward to welcoming you back in the near future.


Best regards,

Wang Zhiling
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
sydney
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 6 September 2013

We stayed here as a family of 4 for 7 nights
Everything about thus hotel is top notch and considered - from the architecture, to the interior design to the top rating staff. Every inch of this place is stylish and well thought out. Every luxury is catered for.

The hotel staff go out of their way to help. Travelling with a 6 monther and 4 year old the hotel staff did everything possible to make it easier. Helping us into and out of taxis with pram and all, bottles of water when swimming and on the way out sightseeing. If there was any problem it was immediately fixed promptly and with a smile. The service here is the best. We are so glad we stayed here and especially after taking a day trip to Marina by the sands hotel to look at the famous infinity pool. There were queues and queues of people waiting to check in and check out - so Impersonal. There is none of that here at The Forest by Wangz. It's just great and we are sad to go home.

It's a great boutique apartment with great touches and fantastic staff. A special thanks to OJ and Aimee and Aisha for the time you spent with our daughter...Thank you...we will be back.

  • Stayed September 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
12 Thank well_travelled079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WANGZhotel231, Public Relations Manager at The Forest by Wangz, responded to this review, 10 September 2013
Dear well_travelled079,

We are delighted to have provided you and your family with a personal and comfortable accommodation experience. Thank you for your compliments on the team’s service and the property facilities.

We have enjoyed your company and look forward to your family's return soon.


Best regards,

Wang Zhiling
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guangzhou, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 September 2013

As a travel professional with 30years in the travel industry, there is nothing which goes un noticed.

I highly recommend the Forrest by Wangz in SIN. This property gives customer service from the heart! From the reception staff to the servery, to the groundsman, they have pride in their work and passion to deliver service excellance to all who walk into their hotel lobby.
Location is great. Very close to MRT, 20mins drive from airport, close to Velocity mall, churhes, temple etc..
You can eat off the floors! The entire hotel is spotless. Great feature, you can do your own laundry. The staff are always willing to help no matter of the time of day or night. If you want the comforts of home away from home, The Forrest is your only choice in SIN!

Room Tip: Try to book a suite with a balcony. Beautiful to look out a the pool on an evening.
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  • Stayed August 2013, travelled on business
    • Value
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Helpful?
6 Thank DADS1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WANGZhotel231, Public Relations Manager at The Forest by Wangz, responded to this review, 10 September 2013
Dear DADS1961,

Thank you for your generous compliments. We are humbled by your review and the entire team has refueled their motivation to deliver greater service excellence to our residents.

We wish you well and look forward to welcoming you back in the near future.


Best regards,

Wang Zhiling
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashburton, New Zealand
Level Contributor
272 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 5 September 2013 via mobile

We can only echo the praise of other travellers who have experienced the outstanding
, friendly professional service provided by all the staff at The Forest. We chose this accommodation based on Trip Advisor feedback and are delighted we did. The studio we stayed in was so well set up and immaculate. The breakfast was great. Our 4 year grandson who lives in Singapore was able to join us for breakfast and was made a real fuss of. The manager of the Forest was present at breakfast and made all guests welcome. We will be staying at Wangz hotel for a few nights in September and are looking forward it. We will be back!! Thank you to all the staff. Margaret and John









Stayed August 2013, travelled as a couple
Helpful?
5 Thank Marg22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WANGZhotel231, Public Relations Manager at The Forest by Wangz, responded to this review, 7 September 2013
Dear Margaret and John,

We are happy to read of your positive accommodation at our serviced residences and are honoured to have shared a memorable occasion with your family as well. Thank you for choosing to stay with us and the team at our sister property look forward to serving you very soon.


Best regards,

Wang Zhiling
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 September 2013

Location is great. It's very near to the MRT and one of the busiest hospitals. The room was big and had everything I needed. The staff is awesome. Starting from the front desk and to the housekeeping who kept my room spic and span. Accommodating even up to when I checked out! They forwarded my mail to where I was staying! Mabuhay kayo!

  • Stayed October 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Arthur V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WANGZhotel231, Public Relations Manager at The Forest by Wangz, responded to this review, 7 September 2013
Dear artvmd,

Thank you for this review. We are glad to have provided a positive accommodation experience and look forward to your return soon.


Best regards,

Wang Zhiling
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Forest by Wangz

Property: The Forest by Wangz
Address: 145A Moulmein Road, Singapore 308108, Singapore
Region: Singapore > Singapore
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 227 Speciality Lodging in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Forest by Wangz 4*
Number of rooms: 38
Official Description (provided by the hotel):
THE FOREST BY WANGZ is an exclusive 38-apartment boutique serviced residence offering flexible short term and monthly stays in the heart of Singapore. Ideal for the expatriate on project assignment or relocation, the residence is located just a short drive from the vibrant Orchard Road, the financial district and medical research hub at Novena.Offering comfortable, modern style accommodations including a separate open plan style living and dining area with a fully-equipped kitchenette, the residence also has excellent leisure facilities such as a fitness centre, an outdoor infinity-edge lap pool and a rooftop garden with spectacular cityscape views.Residents at THE FOREST BY WANGZ are pampered by a dedicated team providing attentive and discreet service as we invite all to stay inspired. ... more   less 
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Also Known As:
The Forest By Wangz Singapore

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