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“Disappointing in many respects”

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Bay Hotel Singapore
Ranked #111 of 308 Hotels in Singapore
Monmouth
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Disappointing in many respects”
Reviewed 12 March 2014

I was given a room with no window. Some prison cells were probably larger, and more appealing. The front desk swapped it without fuss. New room was a side room facing onto brick wall. Single glazing and being so close to main roads meant a noisy night. Twin beds but one was pushed up against shower cubicle. Washbasin in the sleeping area. Poor quality for £125 bed and breakfast.

Room Tip: Avoid if you want a quiet and relaxing stay. It is however close to a large air conned shopping mall...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MonmouthDavid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayHotelSingapore, Front Office Manager at Bay Hotel Singapore, responded to this review, 14 March 2014
We thank you for the review. We have taken note that your room experience was unsatisfying and hope our amenities and services had made your stay a better experience and we will definitely visit the room you stayed in and will study how we can further improve on it. We do have different categories of rooms and hope on your next visit with us we will be able to show you around on the positive aspects of the other rooms and our heritage and natural greenery serene views. Have a good weekend ahead.

Yours sincerely
Nigel Vsandh
Front Office Manager
Bay hotel Singapore
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
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Vilanova i la Geltru, Spain
Level Contributor
418 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed 6 March 2014 via mobile

The Bay Hotel is a crass example of mismatch between marketing and reality. Don't be fooled by the bay view: the only thing I could see (and hear!) was the highway. Rooms are really shoeboxes with no space to move. The "wardrobe' was not high enough to fit a standard shirt. Breakfast is pretty lousy too. Singapore is an expensive place, but this is no value for your money.

Stayed March 2014, travelled on business
Helpful?
1 Thank TheLegos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayHotelSingapore, Front Office Manager at Bay Hotel Singapore, responded to this review, 14 March 2014
Everything In View is as how we describe The Bay Hotel . Surrounded by some majestic views where nature, sea , heritage , castle views hybrid all in one place . We have always encouraged our guests to choose and tell us which sightings would invigorate their spirit and soul when they open their curtains in the morning. As I have often replied here our rooms sizes do vary , from the shoe box rooms(standard) as often described in this forum, to the larger deluxe rooms and to the cozy suites. I have always urged travelers to view our room sizes and floor plan in our websites. However, we are of course disappointed that the experience was not to your satisfactions and we do hope that you would give give us another opportunity in the near future. Have a great week ahead.

Yours sincerely
Nigel Vsandh
Front Office Manager
Bay hotel Singapore
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Travellers are raving about these Singapore hotels

Bali
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 March 2014

Totally a rip off for the price we pay. Not at all a good choice for families. The rooms are extremely tiny with all the toilets / bathroom sharing the same space of the bed without any privacy. The only consolation was the Vivo City mall across the hotel.

Room Tip: The only decent room that families would like to stay is their Suite. For a Single traveler, this co...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bsv0572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayHotelSingapore, Front Office Manager at Bay Hotel Singapore, responded to this review, 6 March 2014
We thank you for the feedback.Our rooms are recommended for a 2 person stay. However, for guests with children staying with us we would normally and strongly recommend our family rooms. What sets apart from the normal door to door connecting rooms are that our family rooms were well thought of and designed creating a very private atmosphere.
We have also updated on our website which not only states the size of the rooms it also indicates the floor plan for each category of room type.

Although there were certain aspect of your stay which was not to your satisfaction we do hope that you would give us another opportunity and stay with us for your return visit.

Yours sincerely
Nigel Vsandh
Front Office Manager
Bay Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 1 March 2014

I selected this hotel after doing an extensive search for good budget hotels in Singapore through trip advisor. Almost all reviews of this hotel spoke of its small rooms, smaller toilet and a peculiar smell. But it still stood out amongst the others. So, when my son and I checked in after staying for a day at the Shangri-La, we were full of trepidation. After all, we were moving in from a 5 star property to this one. But, were in for a pleasant surprise! We just loved the compact size of the room. Yes, the toilet is small but it isn't that bad. Our room was on the 8th floor and we had a beautiful view of Sentosa from the window. Clean, non messy and just too much in the daily mini bar…unless of course you are a fast food junkie and cola/beer guzzler, then you are in for a treat. The free wifi was a boon. We had asked for a Queen bed and it was comfy.

The location of the hotel makes it a great place to stay. Right pop Vivo City, the biggest mall in Singapore, to connectivity to Sentosa and the train station….we were never short of public transport.

This is my place to stay definitely the next time I am there in Singapore.

Room Tip: Top floor, room with a window and a Queen bed located near the corners work the best!
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarit64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayHotelSingapore, Front Office Manager at Bay Hotel Singapore, responded to this review, 3 March 2014
Thank you for taking the time to review your stay at the Bay Hotel Singapore. I am glad to hear that you recently had a most memorable stay with us and found our location very convenient for all your needs. It is also wonderful to hear that you enjoyed your room and of course our famed mini bar and wi fi.

Our heartful gratitude for all your kind words and we hope to welcome you back for more stays in the near future here at a place where warmness resides.

Yours sincerely
Nigel Vsandh
Front Office Manager
Bay Hotel Singapore
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UK
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 February 2014 via mobile

Although reviews said the rooms were small, I was pleasantly surprised. Although not the biggest room I've ever stayed in there was nothing wrong with the size, the room was just right. The free wifi was great and I couldn't believe the free mini bar too - beer, snacks, soft drinks all free. Although not right in the centre of Singapore, the hotel is just a few minutes walk from an MRT station meaning you can be anywhere in the city quickly. A real positive is the fact the hotel is directly opposite Vivo City mall and wirhin walking distance of Sentosa and Universal.  I'd certainly 
recommend the Bay Hotel.

Stayed February 2014, travelled solo
Helpful?
1 Thank ACrompton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayHotelSingapore, Front Office Manager at Bay Hotel Singapore, responded to this review, 3 March 2014
First of all, thank you for your positive words, and for taking the time to share your experience with your fellow travellers. We truly appreciate your insight on our rooms and our heartfelt gratitude for your generosity . We are glad your stay with us was truly beyond your expectation, and we hope to welcome you back...

Yours sincerely
Nigel Vsandh
Front Office Manager
Bay Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 26 February 2014

The Bay Hotel is rather nice and I had the chance to have a staycation due to an offer they were having. The hotel is within walking distance of Vivocity, making it a great place to stay if you wish to visit Sentosa for a few days without staying on the island itself. Being near Vivo gives guests all kinds access to restaurants and services. There are also lots of bus and MRT services available.

As for the hotel itself, the lobby is pretty nice but if you entered from Vivo, you'll need to take the lift to get to the lobby. Check-in was quick and the staff was really polite. The room was very clean and well-equipped. But it is really small. There's very little walking space around the bed. It's easy to bump into things around. Thankfully we didn't. Another small gripe I have is the frosted-glass toilet/bath just opposite the mirror. It wouldn't be easy to shower for two friends of different gender. Other than that I was very happy with all the in-room facilities and we had free access to everything in the mini bar as well.

We wanted to go to the rooftop bar but it was closed. The breakfast buffet in the hotel was reasonable.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pinkpetter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayHotelSingapore, Front Office Manager at Bay Hotel Singapore, responded to this review, 3 March 2014
Thank you for your review of Bay Hotel Singapore. I am glad to hear that you had a memorable stay with us and especially enjoyed our convenient location,amenities,our room cleanliness and the service and efficiency of our Guest Relations team. We thank you also for recommending us as a choice hotel in Singapore and look forward to welcoming you back to the Bay Hotel Singapore in future.

Yours sincerely

Nigel Vsandh
Front Office Manager
Bay Hotel Singapore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
122 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 20 February 2014

The Bay Hotel Singapore will provide a small clean room within walking distance of two subway lines. Free wifi, but exorbitant and unimpressive buffet breakfast, which may not be included in the room price.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Goat-whisperer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BayHotelSingapore, Front Office Manager at Bay Hotel Singapore, responded to this review, 25 February 2014
Thank you for taking the time to leave a review. We are glad to hear that you have enjoyed the hotel's excellent location, the room cleanliness and our free internet services . We have also noted on your breakfast comments and we hope that on your next stay with us we would be able to give you a better experience.
We wish you a pleasant week ahead and look forward to welcoming you back to the Bay Hotel Singapore.

Yours sincerely

Nigel Vsandh
Front Office Manager
Bay Hotel Singapore
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bay Hotel Singapore

Property: Bay Hotel Singapore
Address: 50 Telok Blangah Road Bay Hotel Singapore | (Hotel entrance via Temenggong Road), Singapore 098828, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#91 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Bay Hotel Singapore 4*
Number of rooms: 333
Official Description (provided by the hotel):
Situated at the gateway to Sentosa, in the heart of it all. The diamante-inspired facade, Bay Hotel Singapore, sets the stage for a pleasant stay of convenience in a modern boutique hotel. The 11-storey hotel comes fully equipped with its own set of modern comforts and facilities, home with 333-rooms offering stunning views of Sentosa or verdant embrace of Mount Faber through its panoramic bay windows. ... more   less 
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Also Known As:
Bay Hotel Singapore

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