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“It's hotel design, location and friendly staff.” 5 of 5 bubbles
Review of Santa Grand Hotel Lai Chun Yuen

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Santa Grand Hotel Lai Chun Yuen
Ranked #141 of 309 Hotels in Singapore
Bacolod, Philippines
Level Contributor
65 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“It's hotel design, location and friendly staff.”
5 of 5 bubbles Reviewed 9 July 2013

The design of the hotel is very unique. We chose to stay there for that as well as the location. It's value for money in my opinion. The breakfast buffet was satisfactory. The staff were very friendly and efficient. The rooms were always clean. The location is very convenient. Restaurants and convenience store all around as well as a hawker's market and night market. Public transportation is within walking distance.

- Tourist information center/ticketing office is conveniently located at the square beside the Buddha relic temple. Their tickets are usually discounted so better buy there before going to the tourist sites. No lines.
- Hawkers market to go to are at the 2nd floor of the chinatown complex, which is the nearest to the hotel, and maxwell food center (southwest of the Buddha relic temple)
- It's a 20-30 minute walk away from Marina Bay. Take a stroll at night and enjoy the view. Singapore's safe anyway. Lau Pa Sat hawkers market is on the way to the hotel from Marina Bay.

Room Tip: Higher rooms will have less noise. The night market on Smith street was under renovation when we wer...
See more room tips
  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank wt1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, 16 July 2013
Dear Valued Guest,

Thank you for your wonderful review! Indeed, our location are easily accessible with MRT, Clark Quey and attractions just a stone throw away. We are extremely glad to know that you have enjoyed your stay with us. Thank you again for sharing your experience with us here. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,123 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (275)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
St. Petersburg, Florida
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 8 July 2013

Excellent staff with good follow-through on details. Rooms are small but unless you plan to throw a party they work well: compact, clean, many with balconies. Try for third floor for less street noise, which is not loud considering the night market is down on the street. Building very interesting as it was once a Chinese Opera house. Overlook the tatty red carpet in the entrance, it is not representative of overall quality. Beds very good, breakfast very bad.

Room Tip: Didn't see all rooms so cannot specify. The singles are tiny. Standard rooms do not have windows...
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  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 33nora707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, 16 July 2013
Dear Valued Guest,

Thank you for your kind review. We are extremely glad to know that you have enjoyed your stay with us. Thank you again for sharing your experience with us here. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prague, Czech Republic
1 review
4 of 5 bubbles Reviewed 5 July 2013

The rooms are tiny but clean, the only problem is with sound isolation - I don't mind this usually but in this case there really is none. BUT, we kind of anticipated that from the other reviews and the room size don't matter at all if you just sleep there and your stay is short (as in Singapore it usually is).

The breakfast...unfortunately that part is quite bad. I don't have problem with simple breakfasts but in this case, the best part was making a toast with butter & marmelade. Beans tasted like the ones you get at supermarket from cans and sausage similar quality on 2nd day(on 1st day it was a bit better, some different kind). The mashed eggs on 1st morning were fine, but there were none on 2nd morning, just whole cooked eggs.

Juice was fine at least.

The location is very good though, not necessarily the exact location in busy chinatown street, but overall being so close to MRT and center of Singapore is great, considering the price of hotel.

The staff was friendly and ready to help - infact, the problem was sometimes they were too friendly :D After my question, a guy was Insisting he will show me personally the electricity socket will work with EU plugs, even girlfriend was sleeping in the room and I said no thanks I'll trust you - but the guy insisted to come into my room and show me personally lol. It was a bit awkward and funny at the same time, so I don't really take it as negative, but some people might mind. I took is at "cultural differences" :)

So overall, I would say don't be discouraged by the cons and book this hotel if you value relative comfort / modern looking rooms, being close to the centre / MRT and getting it all for a very reasonable price. Don't expect anything from the breakfasts / room size / sound isolation and you won't be discouraged for sure.

  • Stayed June 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PavelLangweil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, 16 July 2013
Dear Valued Guest,

Thank you for your wonderful review! We are glad that you have enjoyed your stay and extremely pleased to know that our team provided a prompt and attentive service that made you stay memorable. We strive constantly to improve our service and have counseled our staff to take note and find out how to address the needs of our guests. Thank you again for sharing your experience with us here. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 July 2013

The location is great just 1 min form Subway, markets, and foodcourt, the old theatre setting is amazing all dressed in red, rooms are small but comfortable and clean and breakfast is friendly although coffee has room for much improvement to meet my taste.

The only issue is due to the old building type and windows not really blocking noise : on the street side, they are garbage collection every other night and it can be quite noisy so You can ask for quiet room at check in !

I had to ask for late check-out to 2pm and was told by the satff that after 1pm it would be charged 10$, finally, the manager informed me that it was accepted FOC. Great client service !

Overall great experience and good value for this charming theatral hotel in Singapore.

  • Stayed June 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank XDP1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, 11 July 2013
Dear Valued Guest,

Thank you for your kind review. We are glad to know that you have enjoyed your stay with us. We recognize the streets in Chinatown tend to be a little bustling at night, and whilst it reflects the ambiance in Chinatown, it can be troubling for travelers. However, our practice is to offer our guest a change of room that is not facing the streets. Thank you again for sharing your experience with us here. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
4 of 5 bubbles Reviewed 1 July 2013

Beautiful.. That was the first thing that came to my mind when I strolled into the hotel.. As I was escorted to the room after a quick check in, I was impressed by how the management made the walk enjoyable with the beautiful paintings and the interior was designed to put a smile on you.. Although I've not stayed in such a small room before and I definitely did not bring my hopes up too high because of some reviews that I've read but they really outdone my expectations!! Although small but very comfortable.. The room was very clean including the bath room.. We don't feel confined as the ceiling was high and the balcony was nice.. After having a romantic night with my wife, it's time for breakfast.. The spread was simple but the service was fantastic!! Their service staffs were mostly older folks and they are so lovable.. They just made everything taste good and I'll like to thank them for making my morning better than it already was!! Then it's time to check out but they allowed us a late check out and didn't charge us for it knowing that it's my wife's birthday.. I must say that they were very efficient and prompt and we'll definitely be back for more!!

  • Stayed June 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank good-ct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, 11 July 2013
Dear Valued Guest,

Thank you for your wonderful review! We are glad that you have enjoyed your romantic stay and extremely pleased to know that our team provided a prompt and attentive service that made you and your wife stay memorable. We will definitely share your positive feedback to the team. Thank you again for sharing your experience with us here. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
3 of 5 bubbles Reviewed 30 June 2013

I was there for business and was looking for an inexpensive hotel near an MRT station. The staff at the reception were very helpful. I did have trouble adapting to the incredibly tiny room though. I kept referring to it as a hole in the wall as it actually resembled one. Not recommended if you're thinking of sharing a room with someone, however it is a great place to stay for travelers on a budget.

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bernlawrence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, 11 July 2013
Dear Valued Guest,

Thank you for your kind review. We are extremely pleased to know that our team provided a prompt and attentive service that made your stay memorable. We will definitely share your positive feedback to the team. Thank you again for sharing your experience with us here. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 27 June 2013

Good staying in Santa Grand Hotel Lai Chun Yuen. The design was really unique, a fresh look. The staffs were friendly. Did request for early check-in at 7am instead of the normal check-in timing at 2pm, surprisingly I got the room at 7am and had no extra charge.

The room was small but it's standard, comfortable to stay with.

The only issue was the noise proof somehow poor as quite some noise can be heard in the room.

  • Stayed June 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank HarvardSoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel Lai Chun Yuen, responded to this review, 11 July 2013
Dear Valued Guest,

Thank you for your kind review. We are extremely glad to know that you have enjoyed your stay with us. Thank you again for sharing your experience with us here. We look forward to welcoming you again in the near future.

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Grand Hotel Lai Chun Yuen

Property: Santa Grand Hotel Lai Chun Yuen
Address: 25 Trengganu Street Santa Grand Hotel Lai Chun Yuen, Singapore 058476, Singapore
Region: Singapore > Singapore > Chinatown
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#30 Best Value Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Santa Grand Hotel Lai Chun Yuen 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Located in the heart of Chinatown district, Santa Grand Hotel Lai Chun Yuen is located within proximity to the city centre, local metro station and less than 20 minutes drive away from the Marina Bay Sands Integrated Resort, Orchard Road and Universal Studio. Featuring tastefully decorated accommodation named as the Warrior, Scholar and Majesty rooms, refurbished from the Historical Opera Theatre, Lai Chun Yuen each has its own distinctive flavour individually unique to Santa Grand Hotel Lai Chun Yuen. The hotel's calm and peaceful concept of "Tranquillity amid the chaos" will immerse guest in an experience like no other. With a stage located at the second floor of the building, Santa Grand Hotel Lai Chun Yuen will stage live performances with the traditional Chinese orchestra and music as well as, an opera setting on display. Guests can feel free to experience the opera backdrop for an unforgettable stay at the hotel. As the hustle and bustle of Chinatown life is locked up away from them behind the closed hotel doors, guests will truly understand the true inner calm that lies within the four walls of Lai Chun Yuen. Santa Grand Hotel Lai Chun Yuen is primed to bring tradition, history and culture with a modern twist to guest who wishes to get away with the modern day rooms and have a unique experience like no other. ... more   less 
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Also Known As:
Santa Grand Hotel Lai Chun Yuen Singapore

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