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Santa Grand Hotel East Coast
Ranked #113 of 312 Hotels in Singapore
Buenos Aires, Argentina
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good”
Reviewed 5 May 2014

Just spent one week in the Santa Grand, and it was nice. You have many restaurants and malls around, walk-in distance. It was enough for just one week. I found the room a little small, and I went by myself, and a little bit noisy at night.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank marinesgranadosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, 9 May 2014
Dear marinesgranadosa,

Thank you for your review! We are happy to hear that you enjoyed the location of our hotel and the many eateries in the vicinity! We are happy to have hosted your stay and we look forward to the next time you are in Singapore again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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724 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
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English first
Perth, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 May 2014

Great family room in the old part of the hotel. I loved the fact that you could open the shutters and the windows if you wanted to. A little bit noisy but nothing dreadful, didn't stop us from falling asleep. Plenty of room in the family room for 3 people. Bathroom was a good size with nice powerful shower and bath. Pool on the roof was a big hit with our 6yo although can we suggest some shade cloth over the glass pergola, shade limited. Staff were very good especially Mery and Abdul made 6yo laugh. Breakfast was a big let down though. I've never experienced anything like it, and we have stayed in a lot of Asian destinations. Very unusual combination of foods. Love the location, Katong district is gorgeous and we are so glad that we didn't stay Orchard Road/Clark Quay areas. Great mall across the road and Parkway Parade a couple of streets away. Buses galore stopping at the door of the hotel. Fantastic food right outside the door on the street and Brot Ziet German bar and restaurant across the road was a big hit. We will definitely stay again.

Room Tip: Family room 215 plenty of room
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank RubyPandme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, 9 May 2014
Dear RubyPandme,

Thank you for your great review! Your feedback is much appreciated as we are constantly improving aspects of our service and amenities! Yes indeed, the location of our hotel is very close to many different eateries and we are glad you enjoyed them!

Unfortunately we are disappointed that we did not meet your expectations during your breakfast. Your concerns will be shared with the team for immediate action to better suit our guests' needs.

Thank you for sharing your experience with us and we hope to welcome you again!

Regards,
Hotel Management Team
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Helsinki, Southern Finland, Finland
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 May 2014

First the bad:

1. Wifi was terrible in the hotel room (5th floor). Worked well in the main lobby though. Wifi password was given with the room key, and I assume it was supposed to work in the room.
2. Breakfast was terrible; poor choice, not very tasty. Poor selection of fresh fruit. Also don't forget or lost the vouchers which needed to be presented every morning!
3. Bedside lamp didn't work (and wasn't replaced when I mentioned it).

Now the good:

1. Staff very friendly and quite helpful.
2. Location in Katong great for eating and buses into the centre.
3. The room was small, but clean and had good aircon.

We used it for our first 4 nights in Singapore. We then went to Malaysia but then on the remaining 4 nights in Singapore, used Village Hotel Katong instead; same area, better facilities.

I wouldn't say I would never use this hotel again, but I'd make a point of not including breakfast in the rate, and make sure the wifi worked in the room before unpacking.

Room Tip: Check wifi works first.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank PSammy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, 9 May 2014
Dear PSammy,

Thank you for your detailed review! We are pleased to hear that our staff were friendly and helpful and provided you with prompt and attentive service that made your stay a memorable one. We are also pleased to hear that you enjoyed the location of our hotel.

Unfortunately we are sorry to hear of your encounter over the internet service, breakfast and the bedside lamp. Our IT colleagues will conduct various tests and troubleshooting to ensure that our complimentary WIFI is stable for future guests' needs. We will also share your concerns with the breakfast team and the maintenance team.

Thank you for choosing Santa Grand Hotel East Coast and we look forward to your continued patronage!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 3 May 2014

Close to various Katong delicacies. Walkable distance to East Coast Park.

Friendly staffs and value for money.Room was pretty small, cable tv was blur but it was clean and well maintained.

Definitely will be back for another staycation.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zacelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, 9 May 2014
Dear Zacelin,

Thank you for your great review! We appreciate your feedback about Santa Grand Hotel East Coast and we are also happy to hear that you enjoyed the location of our hotel! Yes indeed there are many eateries in the vicinity of our hotel!

Thank you for choosing Santa Grand Hotel East Coast for your staycation! We look forward to welcoming you back again!

Regards,
Hotel Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jinju, South Korea
Level Contributor
11 reviews
3 hotel reviews
Reviewed 2 May 2014

Clean and tidy room, friendly staff however limited services for business travellers. No way to print anything yourself or even if emailed to their office/reception desk. Breakfast unsatisfactory for Asian or Westerner tastes (I was part of a group so can say this with confidence), restaurant average in evening. Location good for I12Katong centre and many other eateries along East Coast Road.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, 9 May 2014
Dear Lee S,

Thank you for taking the time to write us a review on TripAdvisor! We also would like to thank you for your feedback on our services and facilities. We will share your concerns with our management for immediate action to better suit our guests' needs!

We hope to have the pleasure of welcoming you back again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 2 May 2014

The room and the toilet that I stayed had an odor. The wifi network terrible, very poor. The programs from the tv were bored n not clear. I did requested room that attached bathtub but when we get to our room there's non. Last but not least when I book the hotel from booking.com there's stated no deposit required but the staff there ask for deposit. I give 2-3 star for this hotel.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mariati5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, 9 May 2014
Dear mariati5,

Thank you for choosing Santa Grand Hotel East Coast! We are disappointed to hear that we did not meet your expectations during your stay with us! Our IT colleagues will conduct various tests and troubleshooting for all possible glitches. We will also share your concerns with the rest of our team for immediate action.

Thank you for your review on TripAdvisor and we look forward to your continued patronage!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 April 2014

From the moment we walked in off the Street the staff couldn't be more helpful, I parked the car around the rear of the building and the next thing I knew my luggage was out of the boot heading to the room. The hotel is bright and clean, there was an error with my booking, my fault and the receptionist corrected it for me and up we went, room was Clean & Fresh, Fridge was full, Bathroom immaculate. We were only staying for 3 days and we thoroughly enjoyed the hospitality shown. Breakfast was my only criticism, it could have been warmer and more European than american, but hey I am a Brit.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
santagrandhotels, Hotel Management Team at Santa Grand Hotel East Coast, responded to this review, 29 April 2014
Dear JohnWickham,

Thank you for choosing Santa Grand Hotel East Coast! We are delighted to hear that our team were friendly and helpful and provided you prompt and attentive service that made your stay a memorable one! We are also glad that you enjoyed the room amenities and our hospitality!

Thank you for your feedback regarding our breakfast. We will share your concerns with the management for immediate attention to better suit our guests' needs!

Thank you again for sharing your experiences with us and we hope to welcome you back again!

Regards,
Hotel Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Santa Grand Hotel East Coast

Property: Santa Grand Hotel East Coast
Address: 171 East Coast Road Santa Grand Hotel East Coast, Singapore 428877, Singapore
Region: Singapore > Singapore > Joo Chiat
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#31 Best Value Hotel in Singapore
#78 Business Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Santa Grand Hotel East Coast 3.5*
Number of rooms: 73
Official Description (provided by the hotel):
Located in the East Coast area, Santa Grand Hotel East Coast is nestled at the heart of Katong, well known for its Peranakan heritage and culture. The hotel is also within the larger Joo Chiat area, which was designated as the national heritage conservation area by the Singapore Government with the intention of preserving its rich history, culture and architecture. This Peranakan themed boutique hotel aims to introduce Singapore's unique culture and tradition to visitors, just like its predecessors at Santa Grand Hotel Bugis, Santa Grand Hotel Little India and Santa Grand Hotel Chinatown. Santa Grand Hotel East Coast is built on a 2-storey conservation frontage backed by a 5-storey building. Guests will feel welcomed in the lobby, decorated in bright Peranakan colors, that comes with comfortable seating areas and a business center. Rooms come in four different designs, themes and colors that guests will feel the freshness and variety each time they stay with us. A roof top swimming pool and Jacuzzi offer guests a chance to relax in a tranquil environment with a bird's eye view of the low-lying housing architecture symbolic of the Joo Chiat heritage. Bright colors are used on design of the hotel, similar to the patented sophistication seen in the homes of the Peranakans, creating a warm and inviting ambience and leaving guests with fond memories of the stay. Be it for leisure travelers or travelers on business trip, Santa Grand Hotel East Coast is the place you want to stay in to immerse in a uniquely Singapore culture. Take a walk around the area and you will be amazed by the large variety of food to choose from. A definite must-try would have to be the famous Katong laska, well-liked by Singaporeans and visitors alike, this signature dish can be counted as one of the most popular favorites in Singapore! For outdoors, the hotel is near the popular East Coast Parkway where guests can exercise or just relax amidst the cooling breeze along the Singapore coastline. ... more   less 
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Also Known As:
Santa Grand Hotel East Coast Singapore

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