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“Pleasant Stay, with Minor Flaw”

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Village Hotel Katong by Far East Hospitality
Ranked #21 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 3 August 2014

We stayed at this hotel the nights of July 18-21 of this year. Overall our experience was fantastic. We had a very lovely room with not much of a view, but I'm not sure any of the rooms had a view, so we didn't feel slighted.
We opted for the upgrade package which included the executive lounge, full access to the in-room mini bar, morning breakfast buffet and, of all things, a free day on the hop-on, hop-off bus around the City. We felt it was a good investment, and would have been exceptional if we hadn't already had breakfast included through our travel agency. You may want to look into this option if you enjoy cocktails in the afternoon and aren't in the mood to go hunting for a good breakfast every morning.
Speaking of food, the buffet breakfast is extensive. The restaurant makes sure that they vary the selections somewhat each morning so you have a different selection from which to choose. The Asian choices are there as well as the typical Western offerings. All, and I mean all, was delicious. If I had one suggestion to the restaurant, it would be to refresh the cheese tray a little more often during the morning. One or two days it look picked over and dried out.
I really liked the guy that cooked the eggs to order. He was serious about his job and really tried to make us happy.
As I mentioned above, we opted for the upgrade package. This allowed us access to the Executive Lounge on the 5th floor. This place was very nice. Unmanned during the daytime, it had soft drinks, snacks, cookies, yogurts and a self-serve espresso machine for "upgraded" guests to use. At 6.00 p.m., however, it turned into a cocktail lounge for those same guests. During that time (up to 8:30 p.m.) we were able to relax with a cool drink and sample the light fare the hotel offered in the lounge as well. Each night in addition to cocktails, the restaurant offered 4 hot hors d' oeuvres as well as a variety of relish items,snacks and sweets. The server who attended to the guests, named Lucy, was fantastic. She was extremely friendly and accommodating, AND her English was great. Thumbs up to Lucy for making our stay at this hotel even more enjoyable.
As has been mentioned by other reviewers, you can literally walk out the back door of the lobby of the Village Hotel Katong, and you'll find yourself in a small shopping mall. There is some specialty stores there, and one floor down, quite a nice grocery store. Within a block or two of the property, you'll be able to find every convenience including a huge shopping mall to rival any that you've seen before.
The hotel provides a complimentary shuttle back and forth to the airport. When getting off your plane just look for the purple signed booth that says ground transportation. The people behind the counter will direct you to the correct waiting area. Make sure you tell them which Village Hotel you are going to, however, since there are different shuttles for the different Village properties.
Our stay at the Village Katong was only tarnished by the internet service. It seems that when too many people are using the server, it lags and becomes what my laptop called "limited" service. This happened to me more than once during our stay, and one time the server went down completely for about an hour. As part of the upgrade package, we were suppose to have enhanced internet speeds. If ours was enhanced, I shutter to think what the other poor guests had to deal with.
One other suggestion I'd like to give to this hotel is that they double up on the number of bath towels provided in the rooms. When guests spend the day out touring hot and humid Singapore they would like a nice shower when they return to the room. Then, of course, when they go to shower the next morning, the towels are already wet.
BTW, I forgot to mention that as part of the upgrade package, each room is afforded two free laundry items per day. This really came in handy as we had nice fresh things to wear on the flight home.
In closing, you will not be disappointed in this property. We would definitely stay here again should we ever return to beautiful Singapore.

Room Tip: see the "upgrade" info above.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
6  Thank AzCowboyJake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett W, General Manager at Village Hotel Katong by Far East Hospitality, responded to this reviewResponded 14 August 2014

Dear AzCowboyJake

Thank you for sharing such an informative review and your positive experiences during your stay at Village Hotel Katong.

The upgrade to our Club Rooms with access to our Peranakan Lounge is a popular choice by many of our guests, and I am pleased you where able to also enjoy it so much. The hotel restaurant on level 4, Katong Kitchen, is also a wonderful place to enjoy your meals whilst at the hotel as the variety provides something for all tastes.

My apology that you had interference with your internet connection that the hotel offers complimentary, and I have sinced looked into this and been able to increase bandwidth and speed to accommodate the demand of our guests each and every time.

I look forward to being able to welcome you back again soon, and do feel free to contact me on brettwalker@fareast.com.sg for your future stays so I can personally assist with your requirements.

Kind Regards

Brett Walker
General Manager
Village Hotel Katong

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1,893 - 1,899 of 2,258 reviews

Reviewed 3 August 2014

Excellent hotel with very friendly and helpful staff, especially with children.
Also the food is very food and wirh regards to local food simply sedap. We have enjoyed every breakfast and also the kids loved the food a lot.
The only thing to mention is the access to MRT. As a family with smaller kids, the next MRT station is not really in walking distance. There is a bus station just outside the hotel, but depending on the traffic bus takes rather long. So we ended up with a lot of taxi and because we are a big family, we always needed two of them.
To summarize, we have enjoyed the hotel a lot, nice rooms and wonderful food. And with the kids getting older and the number of kids coming along with, we certainly will come again.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Manfred A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett W, General Manager at Village Hotel Katong by Far East Hospitality, responded to this reviewResponded 14 August 2014

Dear Mandfred A

Thank you for providing your feedback from your recent stay with Village Hotel Katong.

I am pleased your family enjoyed your stay with us and made use of the restaurant and recreational facilities we have on offer.

The hotel is ideal for travelling families as we do provide Family Rooms for that extra bit of space, a relaxing environment that is back from the main street, and access to many local family activities.

Just outside the hotel there is a bus that will take you to the closest MRT which is a short trip away, all alternatively as you note, taxis are readily available and at reasonable prices for the travel journey.

I certainly look forward to being able to welcome you back again soon.

For your future bookings, feel free to contact me directly on brettwalker@fareast.com.sg

Kind Regards

Brett Walker
General Manager
Village Hotel Katong

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Reviewed 31 July 2014 via mobile

Really nice place! Everything is clean, very good prices! Beds are prefect, not to hard not to soft. The room had air con, which wasn't freezing just right. The pool was brilliant, can swim at night. Staff are very friendly and helpful, couldn't do more for us. Will stay again and recommend.

Stayed: July 2014
4  Thank mark t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett W, General Manager at Village Hotel Katong by Far East Hospitality, responded to this reviewResponded 14 August 2014

Dear mark t

Thank you for sharing such a wonderful review, and the subject line of "Really liket it, would stay again 100%" says it all.

For your future bookings, do feel free to contact me directly on brettwalker@fareast.com.sg, as we would be pleased to have you back.

Kind Regards

Brett Walker
General Manager
Village Hotel Katong

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Reviewed 29 July 2014

I'll start with what was awesome about the Katong Village Hotel. The beds and linens. I have never slept in a more comfortable bed. Period. The rooms were lovely, clean and efficient. The pool was great. It was also fun to have a grocery store, good cafe and pharmacy in the basement of the hotel.

Downsides. Nothing serious. Food was good but not mind-blowing. And there was no bar. This is a highly personal comment. But i love a good hotel bar to have a drink before bedtime. Also the location is a bit out of the way.

But overall we loved our stay and would recommend this hotel.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
4  Thank spike s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett W, General Manager at Village Hotel Katong by Far East Hospitality, responded to this reviewResponded 14 August 2014

Dear spike s

Thank you for sharing your review from your recent stay at Village Hotel Katong.

The hotel beds are specially designed with a comfort topper that assures our guest rest well and are energised to take on the next day ahead.

The hotel does operate a small lounge/bar in the hotel foyer from mid day to late which offers an al a carte menu and a selection of beverages for our guest as an alternative to the hotel restaurant on level 4.

Kind Regards

Brett Walker
General Manager
Village Hotel Katong

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Reviewed 28 July 2014

We stayed for 4 nights and were quite pleased. the staff were very helpful, supplying schedules for buses, info on taxis, change that was needed for the bus, etc. room was in excellent shape. nice pool. dining was expensive.

Room Tip: There is a big grocery story on the first floor and lots of restaurants on an adjacent street.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank TheGringoInXalapa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett W, General Manager at Village Hotel Katong by Far East Hospitality, responded to this reviewResponded 14 August 2014

Dear TheGringolnXalapa

Thank you for providing your feedback from your recent stay at Village Hotel Katong.

The team were thrilled to hear we were able to provide you such a great experience, and made your stay comfortable and informative.

The hotel restaurant provides a hot/cold buffet all day and an al a carte menu with an array of options. Alternatively the area of Katong provides a huge variety of foods at variable prices to suit all travellers that we also encourage our guests to experience. At Village Hotel Katong, we want our guests to "live like a local".

For your future bookings, feel free to contact me directly on brettwalker@fareast.com.sg

Kind Regards

Brett Walker
General Manager
Village Hotel Katong

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Reviewed 27 July 2014

We were at the end of our month holiday backpacking around Asia, so thought we would treat ourselves to a nice hotel. We were not disappointed.

This hotel has it all. A nice pool, simple gym, great staff, and pretty good food. And the best part was the upgrade for $50 SD to a bigger room, basic buffet breakfast, entry into their airport lounge at Singapore Airport, free shuttle to the airport, and drinks and snacks the night we stayed.

The staff here were amazing. They went out of their way when my credit card had been defrauded in Malaysia, and helped me to contact my bank back home in NZ and VISA.

Thank you so much for a ending our holiday on a fantastic high! If I could give ten stars, you would have got that easy.

Room Tip: Make sure you get the $50 SD upgrade, which will give you a bigger room plus a lot of other fantasti...
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  • Stayed: May 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank Jungle-Kiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett W, General Manager at Village Hotel Katong by Far East Hospitality, responded to this reviewResponded 14 August 2014

Dear Jungle-Kiwi

Thank you for such a great review from your recent stay at Village Hotel Katong.

The staff at the hotel were suitablly energised by your kind words, and it was their pleasure to of been assistance to you.

I trust your onward travels were safe, and we look foward to being able to welcome you back again soon.

For your future bookings, feel free to contact me directly on brettwalker@fareast.com.sg

Kind Regards

Brett Walker
General Manager
Village Hotel Katong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014

I was advised not to stay at this hotel as it was out of the way of the main city attractions. We arrived at the hotel from our cruise ship at 0930 & expecting our room not to be ready but were warmly welcomed & upgraded to deluxe room. The hotel has shops within the hotel to meet everyday needs and a short walk across the road brings you to a great mall with a hawkers food market. We loved eating with the locals here! The food is cheap and delicious. The staff (especially at the front desk) are extremely helpful with organising transport & advice on what to see.
This hotel is definitely value for money.

Stayed: July 2014, travelled as a couple
7  Thank Kerry E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brett W, General Manager at Village Hotel Katong by Far East Hospitality, responded to this reviewResponded 14 August 2014

Dear Kerry E

Thank you for providing your review from your recent experience at Village Hotel Katong.

I am pleased your choice to stay with us was the right choice, and the team were able to provide the great guest service we are known for.

The local area around Katong has so much to offer and is a different side of Singapore a lot of visitors never see. We are certainly proud of the local area and its authentic heritage it provides.

I look forward to being your accommodation of choice for next time you visit Singapore.

Kind Regards

Brett Walker
General Manager
Village Hotel Katong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Village Hotel Katong by Far East Hospitality

Address: 25 Marine Parade, Singapore 449536, Singapore
Region: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Business Hotel in Singapore
#20 Family Hotel in Singapore
#21 Luxury Hotel in Singapore
Price Range: £89 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Village Hotel Katong by Far East Hospitality 4*
Number of rooms: 229
Official Description (provided by the hotel):
Village Hotel Katong, as its name suggests, brings with it the Nonya flavors of Singapore's Eastern regions of Katong and Marine Parade. This non-smoking 229-room hotel, which features Superior, Deluxe, Club, and Family room categories, provides great value for travellers. All rooms come with an opening balcony, and range in size from 28m2 to 45m2. Village Hotel Katong draws its inspiration from the Peranakan heritage of its surrounding, which can be reflected in the hotel's Straits Chinese design accents.Village Hotel Katong is one of the few hotels which are located near Changi International Airport, and is just opposite Parkway Parade, one of the biggest shopping centres in the East of Singapore. The hotel offers a complimentary airport shuttle service to and from the hotel and airport. The shuttle services Terminal 1, Terminal 2, and Terminal 3, and operates from 05:00am to 00:30am every day (no reservations are required). ... more   less 
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