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“exceptional service fulfillment”

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Singapore Marriott Tang Plaza Hotel
Ranked #20 of 315 Hotels in Singapore
Certificate of Excellence
Malibu, California
Level 5 Contributor
83 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“exceptional service fulfillment”
Reviewed 19 April 2014

Every positive description of the perfect location and very comfortable room is accurate, but one additional item is worthy of reviewing. Once we were in our room and began unpacking, we noticed the airline had been incredibly careless with our luggage, which was wet inside and out. I asked the hotel for their help by interceding on our behalf, notifying the airline and drying our clothes. Without hesitation, they took charge and followed up.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank butravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,172 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (401)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Boston, United Kingdom
Level 6 Contributor
214 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 18 April 2014

I really like the location of this Marriott. It is in the shopping district right across from major malls and stores. It is also very close to the train station. The hotel lobby is very beautiful so is the hotel room. They have amenities that you normally don't get I. The US hotels like toothbrush, toothpaste. I had a nice view on the top floor. However, I didn't fine the front desk associates to be particularly friendly when I checked in especially for the rate that I paid for several nights. As other members mentioned, taxis are hard to come by. The hotel encourages you to use their car service which is 10 times the price of the taxi!

Not sure if I will stay here again. It's nice but not for the price or the service I received.

Room Tip: Get a higher level room. If you have status, get a room on club level.
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  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hrdabster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SG_Marriott, General Manager at Singapore Marriott Tang Plaza Hotel, responded to this review, 22 April 2014
Dear hrdabster,

Thank you for your review. We regret to learn that your stay was not up to your expectation.

At the Singapore Marriott Hotel, customer satisfaction is of utmost importance. We have taken your feedback constructively and reiterate the importance of impeccable customer services to our associates again.

Getting a taxi during morning rush hour can be challenging in Singapore. In order to minimize the waiting time and the inconvenience that may occur, taxis are pre-booked every day and the advance booking fee of SGD 8.00 is imposed by the taxi operators. We have brought this matter to the attention of our associates to ensure that this information is conveyed to our guests all the time, in order to avoid any misunderstanding on the charges.

We hope that this note serves as the first step to reinstate your confidence in our Hotel, and we definitely look forward to welcoming you again.

Kind Regards,
Antony Page, General Manager of Singapore Marriott Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2014

we had a wonderful farewell dinner at Marriott's cafe on 16/4/14.i would like compliments about the outstanding service and delicious buffet they provided to us.we were so enjoy the food at marriott's cafe.The oyster is so fresh ,the snow crab is so chill and sweat..and they do have few types of smoke salmon like green tea salmon,Norwegian salmon etc with several condiments.
beside the cold dish, marriott's cafe also have wonderful hot dish as well like crispy pork belly,Roasted chicken,stir fried lamb with black pepper,beef stew,chix pie,pasta(cook on the spot), work fried green asparagus with prawns etc..i highly recommend is Noodles soup.you can choice the ingredients u like and the soup base(chicken soup or hot &spicy-ma la),the specially is the chef on the spot make the noodles,it is so Q (tender).
Honestly i am no a dessert person.but the dessert at marriott's cafe is so nice.. at first i just "steal" a bit dessert from my colleagues, ended up i am eat the most dessert this time in my life>"< ...recommend dessert such as bread and butter puuding,several type of ice-cream(many topping u can choice) tiramisu cake,choc mousse, black forest cake etc.. i like the most is peanut butter mousse(should be-caused it taste like) .when i went for my second round dessert, and i chatted witrh pastry chef about dessert,one of the elderly ladies also came recommend me eat "tiramisu" so i also took some and it,Woo, it is so "power" hahaha... i can realise that ,i am no the only person enjoy the food ,but other ppl too...so Happy to see ppl enjoy their food...
last,i would like to thanks again the wonderful night you guy provided to us,we all so enjoyable the service and food..keep it up!! will see u guy soon!!!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank kian fatt y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis
Level 3 Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 17 April 2014

The Marriott was lovely. That the train station is just underneath the hotel was a welcome bonus. As a Platinum elite, I was entitled to breakfast in the Lounge and the breakfast buffet in the first floor cafe of the hotel. The food on the first floor cafe was delicious, and the offerings plentiful. I am a foodie, so I very well could give the Marriott 5 stars for that. I stayed at the Hilton in Singapore as well and I found it to be unreasonably more expensive. The Hilton also made their buffet available to me as an elite member. While their food was good, it was nothing compared to the Marriott's spread. The Marriott rooms were much better looking than the Hiltons--decor was contemporary and luxurious. Hilton's room looked like any in the U.S. When I go back to Singapore, I will likely be staying at the Marriott.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovetraveling81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level 6 Contributor
276 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 16 April 2014

The location on Orchard Road is very centrally located to get to Senosa Island and Marina area in one direction and the animal parks in the other while still in the middle of the main shopping area. One drawback is getting a taxi at the hotel entrance and found that to make sure you got one without a long wait you had to book in advance. Rooms are very nice, but like most of the high end Marriott's the internet connection is confusing to get hooked up. The lower end of the chains facilities have simple and free internet so in this aspect you pay more but get less. For those whose taste is more risque, that is available close by but not displayed blatantly to distract from the beauty that somehow coexists with such a crowed urban area.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ralph r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chesterfield, Missouri
Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 April 2014

Convenient location for shopaholics, with a readily-accessible and diverse assortment of shops and restaurants immediately surrounding it. Easy to get anyplace since the "tourist area" is so small for such a large city/country - but the traffic patterns (0ne-ways) makee it a bit of a challenge - no different from many other hotels.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fran S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quicksburg, Virginia
Level 3 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 April 2014

We spent five days at the Singapore Marriott after a Royal Caribbean cruise. First, the hotel is beautiful and located downtown next to loads of shopping and restaurants. The desk staff was fabulous and we were given a room on the 15th floor with a view of the city. The bed was comfortable and the bathroom immaculate. The pool is to die for and it is a wonderful place just to relax and enjoy. The most important aspect of this property is the service, though. You will never find a nicer or more accommodating staff. It is just a wonderful place to stay while in beautiful Singapore.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank philipb445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Singapore Marriott Tang Plaza Hotel

Property: Singapore Marriott Tang Plaza Hotel
Address: 320 Orchard Road, Singapore 238865, Singapore (Formerly Singapore Marriott Hotel)
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Singapore
#19 Romantic Hotel in Singapore
#20 Luxury Hotel in Singapore
#26 Business Hotel in Singapore
#33 Family Hotel in Singapore
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Singapore Marriott Tang Plaza Hotel 5*
Number of rooms: 393
Official Description (provided by the hotel):
Brilliant experiences await visitors at the award-winning Singapore Marriott Tang Plaza Hotel. It begins with our superb location right on Orchard Road, one of the city's most vibrant shopping and entertainment hubs. While venturing out is a breeze, you'll also have no problem settling into one of our well-appointed, luxurious hotel rooms and suites, spending your days soaking in the sun at our newly redesigned pool or indulging in a therapeutic treatment at our spa. However, if you prefer to pass your time while in Singapore, look forward to our array of exciting restaurants and bars, which offer diners award-wining Cantonese cuisine, world-class Japanese, bespoke cocktails and lots more. Boasting more than 18,000 square feet of flexible venue space and 12 versatile meeting rooms, we're also the best choice for an event in Singapore. Whether it is for work, play or a little bit of both, we think you'll appreciate all that the Singapore Marriott Tang Plaza Hotel has to offer. We look forward to welcoming you. ... more   less 
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Also Known As:
Marriott Singapore
Singapore Marriott Tang Plaza Hotel

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