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“MOST SPACIOUS EVER!”

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Grand Mercure Singapore Roxy
Ranked #64 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed 19 July 2011

I was at this hotel on 31/12/2010 to 02/01/2011 for New Year's eve.

First impression when I entered this hotel was one word, DULL. You will find unpolished marbled lobby even their woods ornament need to be repolished. This hotel was extremely busy. Had to que few minutes before finally served by a receptionist. And you can easily spot aircrews standing, sitting, and chatting on the lobby. Yup, this is the best nearest hotel to Changi Int'l Airport with complimentary shuttle bus back and forth the Changi.

Being an elite member of A|Club doesn't mean they will give extra service. Just plain but polite. Eventhough I rarely found hotel staff smile at me or any guests. Truly Singaporeans!

The best thing is they have the MOST spacious hotel room and bathroom in Singapore. It is 32 sq metres. So great if you come to Singapore with family and want to leave far from hustle and bustle of city center and Orchard Road. Every room has bath tub, which I never used. But all bathroom equipment such as shower head, faucet, toilet counter were all dull and, once again, need immediate polish. Furnitures in bed room are also dull and look so old. Felt like living in 60s with dark crémé colour everywhere.

About location, well if you walk across the street to Parkway Parade there're two bus stop you can find buses to many places like Orchard, Marina Bay, etc. To reach MRT Station, nearest is Paya Lebar, took a 15-mins bus ride or 30 minutes long walk. When I stayed, the hotel had morning shuttle bus, one way, to Paya Lebar MRT Station until 10am.

  • Stayed: December 2010
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1  Thank radenwishnuwardhana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TikaMercure, E-commerce Executive at Grand Mercure Singapore Roxy, responded to this reviewResponded 29 July 2011

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are pleased that you still have thought on sharing your feedback from the enjoyable stay you had with us during New Year’s Eve last year. The guest rooms are indeed very spacious and comfortable. We appreciate your comments and input regarding the décor. On another note, the complimentary shuttle service to Paya Lebar MRT Station is still provided. We look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

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3,592 - 3,598 of 4,699 reviews

Reviewed 19 July 2011

We stayed here for one night only on our way to Europe. We arrived late at night, very tired, and thankfully were checked in quickly. Staff were friendly and helpful and the room was clean and cool. The next day we sat by the pool area, which was attractive, and ate at the poolside restaurant.

It was perfect if you are looking for a hotel close to the airport and it offers free shuttles, which ran on time and were fantastic. The only downside was the distance from Orchard Rd, although the hotel ran shuttles to and from there also. I didnt find the surrounding area particularly attractive or enticing, but we werent there for long at all.

Overall a really nice hotel in an 'ok' location. If you dont mind using the shuttles, it was perfect and very reasonably priced.

  • Stayed: May 2011, travelled with family
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1  Thank CJDCJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TikaMercure, E-commerce Executive at Grand Mercure Singapore Roxy, responded to this reviewResponded 29 July 2011

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are glad to know you had a pleasant stay with us during your stopover in Singapore and enjoyed the services provided by our friendly colleagues as well as the swimming pool and the poolside restaurant. And, indeed, being only 15 minutes away from Changi airport and providing complimentary airport shuttle services to and from the airport from 6.30 am to 2.00 am daily makes our hotel a perfect choice for a stopover in Singapore. Should you have more time during your next stay hopefully you will get to see more of the hotel surrounding which is full of life and reflects the cultural side of this beautiful country. We look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

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A TripAdvisor Member
singapore
1
Reviewed 18 July 2011

The Hotel seems to be old and upon arrival to the hotel room, there is no welcome drinks as like other 4 or 5 rated star hotel provides. Room Interior furnishing is old and no lights control panel is allocated. Its not a happy and pleasant stay anyway.

  • Stayed: July 2011, travelled on business
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TikaMercure, E-commerce Executive at Grand Mercure Singapore Roxy, responded to this reviewResponded 29 July 2011

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We regret to learn about your unsatisfactory stay. We appreciate your feedback and we are pleased to inform you that we are currently starting the upgrading and refurbishment of the Hotel, which should allow you to enjoy nicer rooms in the future. We do hope seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

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A TripAdvisor Member
Adelaide
53
Reviewed 18 July 2011

Great service on all fronts. Neat well maintained rooms. Terrific choice of restaurants. Handy location for all transport needs, public & hotel supplied. Lots of the different cultures that make up Singapore are nearby to this hotel with some examples being the traditional eaterys located on East Coast Road. Also great easy access to the East Coast Park. Overall I would recommend a stay at the Grand Mecure Roxy to anyone.

  • Stayed: July 2011, travelled as a couple
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2011

the hotel is fine, the rooms are well appointed and clean. There are some views to be had depending on what side of the building you are on. It is within walking distance of the beach/waterfront, but there is very little else in that area of town for a tourist or visitor. There is no subway stop anywhere near, so you will have to use the bus or taxi to get anywhere and it is about a 10-15 minute shuttle bus ride to and from the airport as well.

  • Stayed: December 2010, travelled on business
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Thank scottydoesntkno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Jakarta
1
Reviewed 17 July 2011

we're really satisfied with hotel's facilities and accomodation. especially for the transportation from airport to hotel. The room is very good and clean. but i think its rather too far away from down town.. for all, we are satisfied.

  • Stayed: July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TikaMercure, E-commerce Executive at Grand Mercure Singapore Roxy, responded to this reviewResponded 29 July 2011

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are glad that you are satisfied with our hotel accommodation and services and made good use of our complimentary shuttle service from and to Changi airport. We look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

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Reviewed 15 July 2011

Recently stayed at the Grand Mecure Roxy in Singapore on the way home from Europe. Singapore is an amazing place where the locals are super friendly. The hotel room was a bit dated but the hotel location (close to Changi Airport, close to Ferry Terminal to Indonesia, modern air conditioned Shopping Mall right across the road, Local food vendors across the road also) was great. The hotel staff were superb, the bar and pool area was great also. The only down side was the room, as it was in need of refurbishment (we were on the 13th floor). We tried to change rooms but unfortunately were unable to, that said our stay was very pleasant, the hotel staff were fantastic and the location is great. Even though it is not in Marina Bay, or downtown, the cost of taxis to get around was very cheap. All in all, a great place to stay! Singapore rocks!

  • Stayed: July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank hb8801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TikaMercure, E-commerce Executive at Grand Mercure Singapore Roxy, responded to this reviewResponded 29 July 2011

Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are happy that you enjoyed your stay with us on this fabulous island-state which you grew fond of. The hotel location is really convenient, 15 minutes between Changi airport and city centre with easy access to most tourist destinations in Singapore. The shopping centre right across the hotel also comes in useful to our guests as it provides a variety of shops selling almost everything. We do have some great news for our customers as our guest rooms will soon have a new look after the upgrading and refurbishment projects. We look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Region: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range: £85 - £152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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