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“A good hotel in Singapore”

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Grand Mercure Singapore Roxy
Ranked #61 of 308 Hotels in Singapore
Certificate of Excellence
Jakarta, Indonesia
Level Contributor
60 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“A good hotel in Singapore”
Reviewed 20 July 2011

Good points:
1. The room is spacious, clean, and comfy.
2. Near a beach, a market, and side by side with a mall (but the mall seems pretty quiet, not a popular one).
3. Check-in and check-out is so fast! No wonder, this is Singapore :)
4. Single beds are wide, 120 X 200 cm each.
5. I got the promotion rate Accor Group offers. Only SGD 88++ per night. Nett is SGD 103.58 which is very cheap according to average hotel or apartment rate at this time in Singapore. The price doesn't include breakfast.
6. Near Changi airport. Only costs me nett of SGD 15 for the cab to drive us to the hotel.
7. Free internet in each room. There's a cable to connect, not a wifi one.

Weak points:
1. Far from MRT. Alternative 1: you have to take public bus. Of course, first you have to know which bus no. to choose. Alternative 2: go with the hotel free shuttle to the airport then take Changi MRT to go to other destination in Singapore. It takes around 15-20 minutes to get to Changi. Takes extra time because you have to go to the airport first before jump to the MRT but I prefer this option because I'm more familiar with the MRT routes in SG rather than the bus routes. Alternative 3: take the cab. This alternative is not easy either because there is a long queue at the hotel lobby, waiting for the taxis.
2. Still use carpets. Like I said several times before, I have an allergic to dust. Lucky that the rug is clean :)
3. The bed is unbelievably hard!
3. Far from any Singapore tourism destinations. In this case, I really don't mind coz I arrive at night and check-out in the morning :)

  • Stayed August 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank awe2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TikaMercure, Asst Manager E-commerce & Marketing at Grand Mercure Singapore Roxy, responded to this review, 8 August 2011
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are delighted to Know that you had an enjoyable stay with us and we really appreciate your detailed feedback. Regarding airport transfers, we actually provide a complimentary shuttle service to and from Changi Airport from 6.30 am to 2.00 am daily departing Terminal 1 every 30 minutes and Terminals 2 & 3 every hour. For the internet charges depend on the room packages, if not complimentary then the option of an hourly or daily rate applies. On the subject of MRT transfers, we also provide complimentary shuttle services to Paya Lebar MRT Station which is the closest to the hotel. You may also take buses no. 135 or 43 to reach the station and back. Our concierge team will be more than happy to assist you and provide you all the necessary information as regards to getting around this city state from public transportation, routes and tourist destinations. We look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
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A TripAdvisor Member
Reviewed 20 July 2011

Although the location is far from the city centre, the hotel does have shops and foodcourts around the area that we can look around and explore while the kids enjoyed their time in the swimming pool. Bus or Taxi is available so there's not much issue on moving around any area in Singapore.

  • Stayed July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TikaMercure, E-commerce Executive at Grand Mercure Singapore Roxy, responded to this review, 29 July 2011
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We’re glad that you enjoyed your hassle free stay with us and had the chance to explore the hotel surrounding while your children were enjoying themselves in the swimming pool. We look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 July 2011

I was at this hotel on 31/12/2010 to 02/01/2011 for New Year's eve.

First impression when I entered this hotel was one word, DULL. You will find unpolished marbled lobby even their woods ornament need to be repolished. This hotel was extremely busy. Had to que few minutes before finally served by a receptionist. And you can easily spot aircrews standing, sitting, and chatting on the lobby. Yup, this is the best nearest hotel to Changi Int'l Airport with complimentary shuttle bus back and forth the Changi.

Being an elite member of A|Club doesn't mean they will give extra service. Just plain but polite. Eventhough I rarely found hotel staff smile at me or any guests. Truly Singaporeans!

The best thing is they have the MOST spacious hotel room and bathroom in Singapore. It is 32 sq metres. So great if you come to Singapore with family and want to leave far from hustle and bustle of city center and Orchard Road. Every room has bath tub, which I never used. But all bathroom equipment such as shower head, faucet, toilet counter were all dull and, once again, need immediate polish. Furnitures in bed room are also dull and look so old. Felt like living in 60s with dark crémé colour everywhere.

About location, well if you walk across the street to Parkway Parade there're two bus stop you can find buses to many places like Orchard, Marina Bay, etc. To reach MRT Station, nearest is Paya Lebar, took a 15-mins bus ride or 30 minutes long walk. When I stayed, the hotel had morning shuttle bus, one way, to Paya Lebar MRT Station until 10am.

  • Stayed December 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank radenwishnuwardhana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TikaMercure, E-commerce Executive at Grand Mercure Singapore Roxy, responded to this review, 29 July 2011
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are pleased that you still have thought on sharing your feedback from the enjoyable stay you had with us during New Year’s Eve last year. The guest rooms are indeed very spacious and comfortable. We appreciate your comments and input regarding the décor. On another note, the complimentary shuttle service to Paya Lebar MRT Station is still provided. We look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
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Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 July 2011

We stayed here for one night only on our way to Europe. We arrived late at night, very tired, and thankfully were checked in quickly. Staff were friendly and helpful and the room was clean and cool. The next day we sat by the pool area, which was attractive, and ate at the poolside restaurant.

It was perfect if you are looking for a hotel close to the airport and it offers free shuttles, which ran on time and were fantastic. The only downside was the distance from Orchard Rd, although the hotel ran shuttles to and from there also. I didnt find the surrounding area particularly attractive or enticing, but we werent there for long at all.

Overall a really nice hotel in an 'ok' location. If you dont mind using the shuttles, it was perfect and very reasonably priced.

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank CJDCJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TikaMercure, E-commerce Executive at Grand Mercure Singapore Roxy, responded to this review, 29 July 2011
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We are glad to know you had a pleasant stay with us during your stopover in Singapore and enjoyed the services provided by our friendly colleagues as well as the swimming pool and the poolside restaurant. And, indeed, being only 15 minutes away from Changi airport and providing complimentary airport shuttle services to and from the airport from 6.30 am to 2.00 am daily makes our hotel a perfect choice for a stopover in Singapore. Should you have more time during your next stay hopefully you will get to see more of the hotel surrounding which is full of life and reflects the cultural side of this beautiful country. We look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 18 July 2011

The Hotel seems to be old and upon arrival to the hotel room, there is no welcome drinks as like other 4 or 5 rated star hotel provides. Room Interior furnishing is old and no lights control panel is allocated. Its not a happy and pleasant stay anyway.

  • Stayed July 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TikaMercure, E-commerce Executive at Grand Mercure Singapore Roxy, responded to this review, 29 July 2011
Dear Guest,

Thank you for taking the time to write your review on Grand Mercure Roxy Singapore. We regret to learn about your unsatisfactory stay. We appreciate your feedback and we are pleased to inform you that we are currently starting the upgrading and refurbishment of the Hotel, which should allow you to enjoy nicer rooms in the future. We do hope seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 18 July 2011

Great service on all fronts. Neat well maintained rooms. Terrific choice of restaurants. Handy location for all transport needs, public & hotel supplied. Lots of the different cultures that make up Singapore are nearby to this hotel with some examples being the traditional eaterys located on East Coast Road. Also great easy access to the East Coast Park. Overall I would recommend a stay at the Grand Mecure Roxy to anyone.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CA
Level Contributor
116 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 18 July 2011

the hotel is fine, the rooms are well appointed and clean. There are some views to be had depending on what side of the building you are on. It is within walking distance of the beach/waterfront, but there is very little else in that area of town for a tourist or visitor. There is no subway stop anywhere near, so you will have to use the bus or taxi to get anywhere and it is about a 10-15 minute shuttle bus ride to and from the airport as well.

  • Stayed December 2010, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank scottydoesntkno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Mercure Singapore Roxy

Property: Grand Mercure Singapore Roxy
Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Region: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#56 Luxury Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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