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“The Perfect Stay”

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Grand Mercure Singapore Roxy
Ranked #63 of 312 Hotels in Singapore
Certificate of Excellence
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4,632 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Jakarta
1 review
Reviewed 24 November 2013

This was my first stay in this hotel. The room is spacious, and comfortable. The hotel staff are friendly, and helpful. I lost my wallet near the concierge during picking up the luggages, and only found out after checking through the imigration counter at the Changi airport. Making a call to the hotel, and got confirmation that hotel staff found the wallet, and promptly arranged to return my wallet in the airport. My appreciation to all hotel's staff, and special thanks to the team working together with Miss Nicole of Grand Mercure Roxy Hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anton K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 27 November 2013
Dear Anton K,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us.

I am very delighted to read that you are satisfied with the level of service rendered by Miss Nicole Loo from our Front Office team. I will convey your appreciation to all our colleagues; and I am sure they will be very pleased and motivated.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level 6 Contributor
118 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 24 November 2013

I have stayed here several times on business and it has always been good. Rooms are very comfortable. If you are having people meet you at the hotel, ask the concierge for a carpark pass for your visitors -- it will relieve them of the cost of parking. The lobby cafe is a bit expensive for Singapore but the coffee is good. It is midway between the city and the airport and is close to the East Coast restaurant area. Also plenty of shopping just over the road. Internet is included.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rod129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 27 November 2013
Dear Rod129,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent business stay with us; and you are satisfied with our hotel location and complimentary internet services.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away, making our hotel an ideal accommodation for a stopover. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

We have well noted the elements of your review regarding our food and beverage charges for our Wave Café. You can rest assured we constantly strive to maintain a competitive yet attractive pricing as compared to the industry benchmarking.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 November 2013

The room was smelling badly, the bathroom was not clean at all and the food was expensive and of low quality!
Only the location seamed perfect to me - close to a lot of shops.
During my next visit to Singapore I will definitely choose another hotel.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 25 November 2013
Dear Michael H,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you are satisfied with our hotel location.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away, making our hotel an ideal accommodation for a stopover. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

Please accept my most sincere apologies as your room was not maintained in its cleanest condition. You can rest assured we have shared the elements of your review in details with our Executive Housekeeper for immediate improvement.

We have well noted the elements of your review regarding our food and beverage charges. You can rest assured we constantly strive to maintain a competitive yet attractive pricing as compared to the industry benchmarking.

It is also with much regrets as the quality of our food and beverages did not meet with your expectations. You can rest assured our Food and Beverage Director and Executive Chef are reviewing this element for improvement.

We hope that you will not remain on this experience, and will remain confident in our full commitment to provide the required level of service as expected by all our customers.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arvada, Colorado
Level 6 Contributor
97 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 21 November 2013

Only being in Singapore for one night, this was a great choice. The location was good - not too difficult to get into downtown Singapore and easy to get to the airport. The staff was courteous and helpful. The room was nice - nothing really special but clean and priced appropriately. The shuttle to the airport was free and made catching our flight early, early the next morning much easier. Didn't have time to visit the pool or eat breakfast so can't comment on that.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank walkfree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 25 November 2013
Dear walkfree,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your recent stay with us; and you are satisfied with our hotel location, room cleanliness, complimentary airport shuttle services, and services rendered by our team.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away, making our hotel an ideal accommodation for a stopover. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Antwerp, Belgium
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 November 2013

We were back for a family visit and stayed for 16 nights during the summer. Perfect location with plenty of shops across the street. Great staffs at the cub lounge with a fabulous view. Breakfast was good, shuttle service well organised. The only fault I could find is the insulation between the rooms, I could hear muffled conversations of the guests next door and the sharp sound of putting down a glass on the marble panel in the bathroom can be clearly heard in the night so not recommended for honeymooners. The spacious suite that we stayed in has a low ceiling therefore it was very cold on one side of the room and the aircon humming sound could be heard across the room. It was irritating to me as a light sleeper but bought a pair of earplugs on the third night and problem solved. However it should not be a problem for deep sleepers. We had a well-equipped spacious bathroom, the kids simply adore it, the only other distraction was the laptop, so wifi was very much appreciated. All in all, we had a great vacation and would return for our next trip.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 25 November 2013
Dear Joyce H,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your family have enjoyed your recent stay with us; and you are satisfied with our hotel location, breakfast buffet selection, complimentary shuttle services, and complimentary WiFi access.

I am very delighted to read that you are satisfied with the level of service rendered by our Executive Lounge team. I will convey your appreciation to all our colleagues; and I am sure they will be very pleased and motivated.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away, making our hotel an ideal accommodation for travellers. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

We have well noted your desire for a quieter stay, and have made the necessary arrangements for your next visit in Singapore.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Mercure Singapore Roxy

Property: Grand Mercure Singapore Roxy
Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Region: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#58 Luxury Hotel in Singapore
Price Range (Based on Average Rates): £
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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