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“Good Hotel outside City center”

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Grand Mercure Singapore Roxy
Ranked #63 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 26 November 2013

Been to Singapore several times, and tried this hotel, which is found outside Orchard/Suntec/Chinatown region. Price better than city centre hotels. Room quite comfortable, tea/coffee, slippers. Check-in and check-out very easy. I arrived at 11am, and most hotel will not give you a room until the clock reach 2pm, or would make you pay for an early arrival, but Alice at the check-in gave me a room at arrival.
Taxi will charge you about 12-15 S$ for a trip to city centre. You can also take bus on the other side of the road to Paya Lebar Metro (10 minutes trip), and from there you can use the Metro system.
There is a shopping mall at the other side of the road, where you can shop and eat. There is also a cinema at the other side of the block, at the rear of the hotel.
The price included breakfast, large selection of european/chinese food.
There is also a pool and gym, i have not used. I will not mind staying at this hotel again.

  • Stayed: September 2013, travelled on business
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1  Thank HKYong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 27 November 2013

Dear HKYong,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent business stay with us; and you are satisfied with our room amenities.

I am very delighted to read that you are satisfied with the level of service rendered by Miss Alice Chua from our Front Office team. I will convey your appreciation to all our colleagues; and I am sure they will be very pleased and motivated.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away, making our hotel an ideal accommodation for a stopover. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

The reliable local transportation infrastructure and system offers easy access from our hotel to all parts of Singapore. In addition, we bring greater convenience to our guests by providing complimentary shuttle services.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,243 - 2,249 of 4,832 reviews

Reviewed 26 November 2013

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Accorhotels.com
1  Thank andytan89
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 27 November 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 26 November 2013

I have stayed there for 2 nights.Buffet breakfast is great & yummy.But a bit disappointing cuz of messy bathroom.The hotel staffs are friendly and helpful.It is nearest to the airport & overview of hotel is really nice.

  • Stayed: November 2013, travelled on business
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Thank Mayphyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 27 November 2013

Dear Mayphyo,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you are satisfied with our hotel location, room breakfast buffet selection at the Feast@East Buffet Restaurant, and the services rendered by our team.

Please accept my most sincere apologies as your bathroom was not maintained in its cleanest and tidiest condition. You can rest assured we have shared the elements of your review in details with our Executive Housekeeper for immediate improvement.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013

This was our first stay at Grand Mercure Roxy, and we are glad we made the right choice. We reached the hotel in the morning and without we requesting for early check-in we were provided with a room in the span of 10mins. The staff is very friendly. The front office always welcomed you with a smile.

The room was very neat and bright, I guess in this category Roxy is the best option in Singapore.

I will be back again and this time will explore the pool bar and the restaurant. Thank you guys.

  • Stayed: November 2013, travelled as a couple
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Thank Sunil3580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 27 November 2013

Dear Sunil3580,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you and your partner have enjoyed your recent stay with us; and you are satisfied with our room cleanliness.

I am very delighted to read that you are satisfied with the level of service rendered by our Front Office team. I will convey your appreciation to all our colleagues; and I am sure they will be very pleased and motivated.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2013

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Chris C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 27 November 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 November 2013

This was my first stay in this hotel. The room is spacious, and comfortable. The hotel staff are friendly, and helpful. I lost my wallet near the concierge during picking up the luggages, and only found out after checking through the imigration counter at the Changi airport. Making a call to the hotel, and got confirmation that hotel staff found the wallet, and promptly arranged to return my wallet in the airport. My appreciation to all hotel's staff, and special thanks to the team working together with Miss Nicole of Grand Mercure Roxy Hotel.

  • Stayed: November 2013, travelled on business
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Thank Anton K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 27 November 2013

Dear Anton K,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent stay with us.

I am very delighted to read that you are satisfied with the level of service rendered by Miss Nicole Loo from our Front Office team. I will convey your appreciation to all our colleagues; and I am sure they will be very pleased and motivated.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2013

I have stayed here several times on business and it has always been good. Rooms are very comfortable. If you are having people meet you at the hotel, ask the concierge for a carpark pass for your visitors -- it will relieve them of the cost of parking. The lobby cafe is a bit expensive for Singapore but the coffee is good. It is midway between the city and the airport and is close to the East Coast restaurant area. Also plenty of shopping just over the road. Internet is included.

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rod129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 27 November 2013

Dear Rod129,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know you have enjoyed your recent business stay with us; and you are satisfied with our hotel location and complimentary internet services.

Located in the eastern part of Singapore, the Grand Mercure Roxy Singapore is nested in the heart of historic Katong that offers an authentic experience of the Peranakan culture. The International Changi Airport is a mere 15 minutes’ drive away, making our hotel an ideal accommodation for a stopover. The East Coast Park is also a 5 minutes’ leisure walk from the hotel for those who love the sun, sand and sea.

Our hotel is surrounded by shopping centres, famous eateries and leisure activities; thus offering guests an all-rounded shopping, eating, leisure and cultural experience. Guests can be assured of a serene stay in an area that is self-sufficient, without having the need to travel into the congested city area.

We have well noted the elements of your review regarding our food and beverage charges for our Wave Café. You can rest assured we constantly strive to maintain a competitive yet attractive pricing as compared to the industry benchmarking.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Dominique A. Albero
General Manager
Email: H3610-GM@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Region: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Family Hotel in Singapore
#45 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#58 Luxury Hotel in Singapore
Price Range: £89 - £163 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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