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Grand Mercure Singapore Roxy
Ranked #64 of 316 Hotels in Singapore
Certificate of Excellence
Reviewed 5 May 2014

Located near to Parkway Parade and Marine Parade. Room was clean and comfy! Staff was ok. Ballroom was up to expectation, great for wedding or any other events. However, getting there is not that easy.

  • Stayed: June 2013, travelled on business
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Thank MohammadAzry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 7 May 2014

Dear MohammadAzry,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know that you have enjoyed your recent stay; and you are satisfied with our hotel location, rooms, and cleanliness.

We are also very delighted to read that you are satisfied with the level of service rendered by our team. We will convey your appreciation to all our colleagues; and we are sure they will be very pleased and motivated.

Although our hotel is not centrally located, we are strategically located in the eastern part of Singapore where the nearest Paya Lebar MRT Station is a mere 15 minutes’ bus ride away. In addition, the reliable local transportation infrastructure and system offers easy access to our hotel from all parts of Singapore.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,873 - 1,879 of 4,707 reviews

Reviewed 3 May 2014

  • Stayed: May 2014, travelled with family
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Accorhotels.com
1  Thank tom b
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 6 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 May 2014

We stayed here during our recent trip to Singapore, as we wanted somewhere close to the sea and not as touristy, for example if you were to be staying in the central region of the island. It really turned out to be a brilliant choice! Being on the east side, the hotel itself is not far from the airport, and indeed, we spotted many different groups of airline crews also putting up at the hotel during our stay there. They must be thinking along the same lines too. So yeah, it kind of vindicates our decision to stay there. There are hotel shuttle buses to bring guests to the city centre throughout the day.

The hotel has a rather huge and modern looking lobby. For food, there are a number of restaurants (e.g. a chinese restaurant, and a salad/sandwich eatery) and small little shops (e.g. a beancurd dessert store) within the hotel itself if you are lazy to venture out in the evening. If not, there's no lack of choices in the vicinity; directly opposite the hotel is a large shopping centre called parkway parade, and there's another one around the corner of the hotel: 112 katong. For local food, you can always try the hawker centres around parkway parade, or the old street along 112 katong, where all kinds of food from indian cuisines, to seafood bbq, to the famous tian tian chicken rice, and famous katong laksa noodles are easily available. And certainly no lack of cheap beers. In fact, we were spoiled for food choices, but we were happy with this problem!

Now onto the hotel room. Initially, we asked for a room facing the sea, but all were already taken up. In the end, the staff kindly accommodated, and found us one facing the swimming pool instead. The room itself is largely and airy (as advertised), not to mention spotlessly clean. All the necessary amenities were included. They also thoughtfully provided shoe shine for business travellers. Further, the king-sized bed was really comfortable, and my wife was very pleased with it. Room services are available for massages and also local delights. On a cursory view of the food menu on offer, it appears that the prices of the food items are fairly reasonable, averaging about S$20 per dish (i.e. the sort of prices you would typically expect to pay in SG restaurants).

We would definitely stay here again, and whole heartedly recommend the hotel to anyone who wants to have an experience on the eastern side of the sunny island.

Room Tip: Ask for a room on the higher floor which faces the east coast park. You will be rewarded with a grea...
  • Stayed: April 2014, travelled as a couple
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1  Thank geektux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 6 May 2014

Dear geektux,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know that you and your partner have enjoyed your recent stay; and you are satisfied with our hotel location, dining options, rooms, and cleanliness.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for recommending us and sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

Our 3 night stay at the Grand Mercure Roxy Singapore hotel was pleasant and we would consider going back. The hotel is situated about halfway between Changi airport and downtown Singapore. Although it is not in a central location, there is easy access to public transit and excellent food and retail options nearby. A great location for exploring the local side of Singapore. Convenient bus access, but the nearest MRT station is very far away (not walkable).

Rooms/Amenities.
The hotel is well maintained and our room was clean and spacious. The bed was comfortable. The swimming pool was nice. The decor is average. We had a drink at the bar and breakfast at the restaurant on the 3rd floor. The food was nothing too special. There are many better options right next to the hotel. All in all, this is a dependable and quality hotel - it is not a luxurious hotel, but it delivers in the areas it needs to. Clean and comfortable accommodation in an interesting part of the city.

Service.
The hotel offers free shuttles to and from the airport. This was very convenient and hassle-free. The front desk, concierge, and drivers were all friendly and helpful. We were very satisfied with the quality of service at this hotel.

Location/Convenience.
Although the hotel is relatively far from the city major attractions (i.e. Downtown) and from the closest MRT station, it is conveniently located on a major road with easy access to buses all over the city. Once on the bus, the journey to the center of town took less than 15 mins. There are many shopping centers in the area with restaurants, shops, and grocery stores. There are also many options for casual diner at nearby “food centers” that sell many varieties of local food. Two attractions within walking distance are 1) Katong,a charming area with more local restaurants shops, and 2) East Coast Park (a large park built upon a long stretch of beach) with a jogging/biking trail, areas for picnics, and some restaurants along the way.

The Grand Mercure Roxy Singapore is a good option for a comfortable stay if you want to explore the local side of Singapore, be close to a park by the beach, and still have convenient access to the city center.

  • Stayed: April 2014, travelled as a couple
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Thank traveljon96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 6 May 2014

Dear traveljon96,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know that you and your partner have enjoyed your recent stay; and you are satisfied with our hotel location, rooms, and complimentary shuttle services.

We are also very delighted to read that you are satisfied with the level of service rendered by our team. We will convey your appreciation to all our colleagues; and we are sure they will be very pleased and motivated.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2014

Good attitude from a receptionist during the late night time upon check-in. Looking busy for concierge(need more manpower). Good to see a free shuttle bus service. Easy to access a shopping mall. Very relaxable swimming pool.

Room Tip: 4th floor - convenient to go swimming pool
  • Stayed: April 2014, travelled as a couple
    • Value
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1  Thank JH S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 6 May 2014

Dear JH S,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know that you have enjoyed your recent stay; and you are satisfied with our hotel location, swimming pool, and complimentary shuttle services.

We are also very delighted to read that you are satisfied with the level of service rendered by our Front Office team. We will convey your appreciation to all our colleagues; and we are sure they will be very pleased and motivated.

You can rest assured our Concierge Manager is taking the necessary actions for improved manpower scheduling to ensure that there is sufficient resources to handle guest needs.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2014

Very convenient shuttle bus service to Changi airport. Shopping mall and food bars just over the road mean that you can get outside and break the monotony of hotel lobbies ( I travel frequently, hotels can be quite boring). Great news was that the hotel is situated opposite the East Coast Parkway, which is a pedestranized 10km 'strip', so for once I didn't have to even try the hotel gym as it was a great area to go out running. Overall a great place to stay.

Stayed: April 2014, travelled on business
Thank Biztraveler_001766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 6 May 2014

Dear Biztraveler_001766,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know that you have enjoyed your recent business stay; and you are satisfied with our hotel location and complimentary airport shuttle services.

At the Grand Mercure Roxy Singapore, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Travellyn2014
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 6 May 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Region: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#59 Luxury Hotel in Singapore
Price Range: £86 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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