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“Great stay, bigger rooms”

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Grand Mercure Singapore Roxy
Ranked #61 of 308 Hotels in Singapore
Certificate of Excellence
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great stay, bigger rooms”
Reviewed 22 May 2014 via mobile

The rooms are spacious compared to most Singaporean hotels, maybe because it's less crowded.
With drinkable tap water and an electric kettle, I got everything I need for my baby. They also brought in a crib for free. I appreciate the half-hourly airport transfer. They also have a shuttle to orchard on Saturday and Sunday mornings at 10, 11 and noon.
There's a small 7-11 across the street, a Mcdonald's, and a mall. We have to climb a flight of stairs every time we cross the street or get a bus, and it gets exhausting when you're carrying a small kid/strollers all the time. But overall we enjoyed our room and hubby loves the un-tourist-y neighborhood. We'd love to come back again.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lazue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 23 May 2014
Dear Lazue,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know that you have enjoyed your recent stay; and you are satisfied with our hotel location, rooms, and complimentary airport shuttle services.

Thank you once again for sharing your experience and we hope to be able to welcome you back to the Grand Mercure Singapore Roxy in the future.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (554)
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Brunei
Level Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 20 May 2014

Good things about the hotel are:-
- Complimentary airport transfer
- Good location as there is a big shopping mall and food court/ market opposite
- The room is spacious
- Met our speical request

Bad thing about the hotel is:-
- Check in hotel take long time to process

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Babybun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 22 May 2014
Dear Babybun,

Thank you very much for taking the time to write your review on Grand Mercure Singapore Roxy.

It is a pleasure to know that you have enjoyed your recent stay; and you are satisfied with our hotel location, rooms, and complimentary airport shuttle services.

We appreciate your constructive feedback relating to areas where we can further improve our products and services.
You can rest assured our Front Office Manager is taking the necessary actions to speed up the arrival process.

We hope to welcome you back to the Grand Mercure Singapore Roxy in the future.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2014

I was so glad that I chose the right hotel for 3 night stay in Singapore (2/5 to 5/5).
Nothing to complain.
Convenient shuttle bus to Marina Bay on weekend.
Location is nice to find food and shopping.
Service could be highly appreciated with having good manner.
Rooms are clean and tidy.
I would choose it if I go to Singapore again.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Jason C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 21 May 2014
Dear Jason C,

Thank you very much for taking the time to write your review on Grand Mercure Singapore Roxy.

It is a pleasure to know that you and your friends have enjoyed your recent stay; and you are satisfied with our hotel location, rooms, and complimentary airport shuttle services.

We are also very delighted to read that you are satisfied with the level of service rendered by our Concierge team. We will convey your appreciation to all our colleagues; and we are sure they will be very pleased and motivated.

We hope to welcome you back to the Grand Mercure Singapore Roxy in the future.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
74 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 20 May 2014

Nice, clean and comfortable room. The breakfast area was busy and seemed too small, and if I had been staying longer I would have booked a club room which serves breakfast. My major complaint concerns the free shuttle from the airport, which may not be the fault of the hotel. The ground transfer desk staff told us where to wait and, after enquiring about half an hour later, they said the driver for the Mercure had been and gone without approaching us. We were told to wait another half hour for the next shuttle, but one guest was very vocal and it appears a phone call was made as we got picked up shortly after that. Returning to the airport was not such a problem as bookings were made at the hotel and we got away on time.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank MikefromBerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 21 May 2014
Dear MikefromSydney,

Thank you very much for taking the time to write your review on Grand Mercure Singapore Roxy.

It is a pleasure to know that you have enjoyed your recent stay; and you are satisfied with our hotel rooms.

We appreciate your constructive feedback relating to areas where we can further improve our products and services.

In particular, we are very concerned with your feedback regarding the airport shuttle services rendered by our contracted Transport Service Provider.
In order for us to understand your experience better, we will be sending you a private message to obtain more details from you, as the username “MikefromSydney” is not allowing us to recover any information. Upon receiving your reply, we will be able to address the elements in details with our contracted Transport Service Provider for immediate service improvement.

At the Grand Mercure Singapore Roxy, we strongly believe that it is our duty to provide all our guests with a warm and high level of hospitality service throughout their stay. Thank you for sharing your experience so that we can review and improve our processes to provide a better service experience for our guests. We really look forward to seeing you again during your next visit to Singapore.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blackburn, Australia
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 19 May 2014

Stayed here recently whilst transiting with the family, this is an excellent modern hotel with friendly efficient staff. Rooms are generous in size and modern. Great swimming pool.
Nice breakfast.
Over the road is good shopping mall with plenty of shops and and a large food mall, so heaps of cheap eats.
Courtesy bus for the airport and return was easy to use and efficient.
Highly recommend this hotel.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mockwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 20 May 2014
Dear mockwa,

Thank you very much for taking the time to write your review on Grand Mercure Singapore Roxy.

It is a pleasure to know that you and your family have enjoyed your recent stay; and you are satisfied with our hotel location, rooms, facilities, breakfast buffet selection, and complimentary airport shuttle services.

We hope to welcome you back to the Grand Mercure Singapore Roxy in the future.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
104 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 18 May 2014

Stay there with my family on May 2014, though I have problem with reservation using complimentary voucher from advantage plus, still I have to be honest with the review of the hotel. This hotel seem newly renovated. I was stay here a few years ago, and the lobby now much more modern. The check in process fast and very good.
Room are clean and big, I got room on 15th floor, which show us panoramic view of Singapore sea. Bathroom also clean and also have nice bathtub. The negative point was the floor on bathroom are not on the same level with the floor of the room, and on second night the room service were not pick up all the rubbish.
The pool also nice, but the children pool is so small, only 1,5x1,5 meter....
The breakfast are so so, Noodles are too salty, but there are more than 3 fruits served.
They also provided free shuttle bus to/from airport, MRT Paya Lebar. There are also shuttle bus to downtown like Marina Bay and Orchard, unfortunately only available at public holiday and week end.
Acces to hotel is rather not as easy and cheap as if you have direct access (or on walking distance) to MRT but there are bus stop in front of the hotel.
There are also Mall with many restaurant, a food court, and many shop near the hotel (5-10 min walk)
Overall good hotel indeed.....

Room Tip: Choose the high floor which facing the sea.....
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ekoyudi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this review, 19 May 2014
Dear ekoyudi,

Thank you very much for taking the time to write your review on Grand Mercure Singapore Roxy.

It is a pleasure to know that you have enjoyed your recent stay; and you are satisfied with the results of our hotel upgrading program, location, rooms, and complimentary shuttle services.

We appreciate your constructive feedback relating to areas where we can further improve our products and services.

We hope to welcome you back to the Grand Mercure Singapore Roxy in the future.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Mercure Singapore Roxy

Property: Grand Mercure Singapore Roxy
Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Region: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#56 Luxury Hotel in Singapore
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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