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“Grand Mecure Roxy Singapore”

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Grand Mercure Singapore Roxy
Ranked #62 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 28 May 2014

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
2  Thank Rusty6764
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 29 May 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,906 - 1,912 of 4,778 reviews

Reviewed 27 May 2014

Travelling with two small children has it's challenges, but this hotel was very helpful. We had our own cot for the baby and I arranged a complimentary rollout bed was provided for my three year old. The room was spacious even with the two extra beds. And the bathroom was enormous! We also had room service for dinner and it was quick and pretty tasty. Breakfast was ok, reasonable selection but not so much fresh fruit which disappointed me. Bacon was a bit strange too but maybe that's what it's like there. Otherwise staff very helpful, we caught the free shuttle bus to and from the airport. I was at a loss what to do to wear out my three year old before another long flight and the staff suggested an indoor playground just across the road! It was called giggles and it's awesome probably for kids up to five. So we just went there twice back to the hotel for a nap and off to the next flight. Oh and we were also offered complimentary late check out at 2pm. We will stay there again.

  • Stayed: May 2014
    • Value
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    • Rooms
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Thank beslondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 29 May 2014

Dear beslondon,

Thank you very much for taking the time to write your review on Grand Mercure Singapore Roxy.

It is a pleasure to know that you and your family have enjoyed your stay at our hotel; and you are satisfied with our hotel rooms, facilities, and complimentary airport shuttle services.

We are also very delighted to know that you are satisfied with the level of service rendered by our team. We will convey your appreciation to all our colleagues; and we are sure they will be very pleased and motivated.

We appreciate your constructive feedback relating to areas where we can further improve our products and services.

Thank you once again for sharing your experience and we hope to be able to welcome you back to the Grand Mercure Singapore Roxy in the future.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2014

The carpets in this hotel are the downfall of it. I have stayed away from the hotel and thought since it has had an upgrade it might be better. The corridor carpets are so stained that they look absolutely filthy. The rooms are clean and comfortable and the staff are very friendly. Another downfall is there is no cheaper rate for a continental breakfast and $29.00 is expensive for a coffee and two slices of toast. I would eat somewhere else next time.
The Waves cafe in the foyer make a nice coffee and you can get some nice light meals there. The hotel does have a shuttle bus to airport which is free and runs every half hour/hpur to seperate terminals.

  • Stayed: May 2014, travelled on business
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Thank MalDann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 29 May 2014

Dear MalDann,

Thank you very much for taking the time to write your review on Grand Mercure Singapore Roxy.

It is a pleasure to know that you are satisfied with our hotel rooms and the services rendered by our team. We will convey your appreciation to all our colleagues; and we are sure they will be very pleased and motivated.

We appreciate your constructive feedback relating to areas where we can further improve our products and services.

The hotel has recently completed a major refurbishment program of all guest rooms and public areas – including the carpets on the guestroom floors. Unfortunately, the quality of the carpets has proven to be sub-standard and I can assure you that they will be replaced very soon.

Thank you once again for sharing your experience and we hope to be able to welcome you back to the Grand Mercure Singapore Roxy in the future.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

Stayed here for the 3rd time. Same room size. Same beds quality. Same good service.
They changed the lobby; more like modern style (miss the classic old style though).
New bridge connection to the mall across the hotel.
Received welcome drinks but NO FREE MINERAL WATER BOTTLES in the room (used to have them. Why?)

  • Stayed: April 2014, travelled with family
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Thank CathDew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 28 May 2014

Dear CathDew,

Thank you very much for taking the time to write your review on Grand Mercure Singapore Roxy.

It is a pleasure to know that you have always enjoyed your stays at our hotel.

We have also well noted your desire for complimentary bottled water to be placed in the room. In light of our commitment towards being environmental friendly, we encourage our guest to drink from the tap that runs safe drinking water guaranteed by the Singapore Government. We also provided a boiling kettle for guests who prefer to boil their water.

Thank you once again for sharing your experience and we hope to be able to welcome you back to the Grand Mercure Singapore Roxy in the future.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014

Check-In: arriving around midnight, check-in took 30 minutes with one trainee without supervision/help.
Rooms: reasonably ok
Location: in an area of Singapore that is far from anytrhing nice or interesting
Aircondition is running very cool and at high fan speed in corridors. For whom? Everyone just spends a minute in the corridors. Why "maximum cold" and "maximum fan speed"? What a waste of energy!
Breakfast: Boring, in a room, again, cooled down very far, for no reasons. Everyone sits there with jacket or sweater.
Check-out: same as check-in, same trainee, but took only 20 minutes

  • Stayed: May 2014, travelled on business
    • Value
    • Location
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Thank burtourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 28 May 2014

Dear burtourist,

Thank you very much for taking the time to write your review on Grand Mercure Singapore Roxy.

It is a pleasure to know that you are satisfied with our hotel rooms.

We also appreciate your constructive feedback relating to areas where we can further improve our products and services.

Thank you once again for sharing your experience and we hope to be able to welcome you back to the Grand Mercure Singapore Roxy in the future.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014 via mobile

The rooms are spacious compared to most Singaporean hotels, maybe because it's less crowded.
With drinkable tap water and an electric kettle, I got everything I need for my baby. They also brought in a crib for free. I appreciate the half-hourly airport transfer. They also have a shuttle to orchard on Saturday and Sunday mornings at 10, 11 and noon.
There's a small 7-11 across the street, a Mcdonald's, and a mall. We have to climb a flight of stairs every time we cross the street or get a bus, and it gets exhausting when you're carrying a small kid/strollers all the time. But overall we enjoyed our room and hubby loves the un-tourist-y neighborhood. We'd love to come back again.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Lazue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 23 May 2014

Dear Lazue,

Thank you very much for taking the time to write your review on Grand Mercure Roxy Singapore.

It is a pleasure to know that you have enjoyed your recent stay; and you are satisfied with our hotel location, rooms, and complimentary airport shuttle services.

Thank you once again for sharing your experience and we hope to be able to welcome you back to the Grand Mercure Singapore Roxy in the future.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

Good things about the hotel are:-
- Complimentary airport transfer
- Good location as there is a big shopping mall and food court/ market opposite
- The room is spacious
- Met our speical request

Bad thing about the hotel is:-
- Check in hotel take long time to process

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Babybun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GrandMercureRoxy_GM, General Manager at Grand Mercure Singapore Roxy, responded to this reviewResponded 22 May 2014

Dear Babybun,

Thank you very much for taking the time to write your review on Grand Mercure Singapore Roxy.

It is a pleasure to know that you have enjoyed your recent stay; and you are satisfied with our hotel location, rooms, and complimentary airport shuttle services.

We appreciate your constructive feedback relating to areas where we can further improve our products and services.
You can rest assured our Front Office Manager is taking the necessary actions to speed up the arrival process.

We hope to welcome you back to the Grand Mercure Singapore Roxy in the future.

Kind regards,
Klaus Gottschalk
General Manager
Email: Klaus.Gottschalk@accor.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Mercure Singapore Roxy

Address: 50 East Coast Road Roxy Square, Singapore 428769, Singapore
Phone Number:
Region: Singapore > Singapore > Joo Chiat
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#42 Family Hotel in Singapore
#46 Romantic Hotel in Singapore
#50 Business Hotel in Singapore
#57 Luxury Hotel in Singapore
Price Range: £89 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Mercure Singapore Roxy 4*
Number of rooms: 576
Official Description (provided by the hotel):
The Grand Mercure Singapore Roxy is an ideal hotel for a business trip or holiday in Singapore. A haven from the bustling city amidst the heritage charms of historic Katong, the hotel enjoys easy access to the city centre, Changi Business Park, Singapore Expo, the Marina Bay area and Orchard Road. Enjoy fantastic shopping at Parkway Parade on the doorsteps of the hotel or a great day out at East Coast Park with beaches, recreational facilities and renowned seafood restaurants. Only 10 minutes from Changi Airport with DAILY COMPLIMENTARY SHUTTLE SERVICE. ... more   less 
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Also Known As:
Grand Mercure Roxy Singapore Hotel Singapore
Grand Accor Roxy Hotel
Grand Mercure Roxy Hotel Singapore
Mercure Singapore
Grand Mercure Singapore Roxy

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