Check in was fast.
Very clean room and overall hotel environment.
Though some towels were abit old and the fridge was quite bad, those didn't really bother us much. Beds and bathroom very cosy and clean. Great rest!
Gd hotel location for local food and activities as Marine parade hawkers with much amenities like banks/supermarkets opposite the hotel and East coast park for cycling or water sports within walking distances.
Inhouse pool was gd too with many benches available for sun tanning.
Free breakfast was so-so, will be great if can serve some local delights like mee siam/laksa...
My spouse and kids love this place. Will return again, maybe can take those rooms at 4th floor at the swimming pool level. Thanks Grand Mercure Roxy!
Thank you for your wonderful ‘5 Star’ review of our hotel.
We are delighted to read that your staycation is a memorable one, and that your family enjoyed the stay at Grand Mercure Singapore Roxy.
Your valuable suggestions have been passed on to our hard working staff and we will address the areas where we can further improve on our product and services.
Thank you again for your wonderful review and we look forward to welcoming your family back soon.
This hotel is set in a great location, although notecards an MRT stop. It is within 20mins taxi ride of just about everywhere you may want to go in Singapore. It is within 5-10mins walk of a multitude of great restaurants which is just as well as the food in the hotel is not up to much.
The breakfast restaurant is one of the first I have came across in a hotel of this standard. It is more like a very crowded school dinner hall and even although it was included in the price I only ate there once or twice in the 5 weeks I stayed there easy reach of a decent beach as well if you want to sunbathe, which is good as the pool doesn't see much of the sun.
Thank you for staying at Grand Mercure Singapore Roxy.
It is very kind of you for sharing your experience so that we can review and improve our product and services.
Once again, thank you for staying with us and we look forward to welcoming you back in the near future.
Almost always stay in this hotel whenever in S'pore for holiday with family as there is free shuttle to and from airport. Likewise booked a 2nites stay as on personal trip and things went as per normal ie hassle free check-in, clean room and good food all around. Chamber maid still remembered our last stay of over 11 nites.
Unhappiness starts when checking out. Asked the concierge what time I need to be there for the ride to airport and was told 5 mins earlier. I planned for 10 mins as checkout process is usually fast. But this day, there was a queue and a delay. Concierge informed that the bus cannot wait (even for 5 mins) as passengers at airport will be held up. Ok with me but when I took the taxi, I saw the bus parked in front of the porch. Worse is the attitude from the concierge: no apology, and couldn't careless about service. Maybe their off day?
Must say that this was a total turnoff after numerous nights with them. Probably time to look for a new hotel and pay my taxi fares....
Thank you very much for your valuable comments.
I will be ensuring that your feedback is shared with our relevant teams for a thorough review and would like to reassure you that we are highly dedicated and committed towards ensuring exceptional service standards.
We sincerely thank you for taking the time to provide this valuable feedback and look forward to welcoming you back soon.