We arrived at the hotel at 2:30 am and went straight to bed. When we woke up we discovered that there was a problem with the temperature of the hot water.Despite allowing the shower to run for a considerable time we could not receive any hot water.A call to the front Desk resulted in an almost immediate visit by a maintenance worker. he could not rectify the problem at that time. The Front Office Manager arrived on the scene and immediately made arrangements for a change of rooms. At this point we went for a tour of the city. On our return we discovered that we had been upgraded to an executive room complete with a bowl of fresh fruit and a wonderful bouquet of fresh flowers. More surprising was a letter signed by all 18 members of the Front Desk Team apologizing for the water problem and hoping that we would enjoy our stay in Singapore.
We could not have wished for a better resolution of our problem.
We found all staff extremely pleasant to deal with. They were attentive, supportive and keen to ensure that your visit was a good experience.
The breakfast buffet was extensive and well presented.
We will undoubtedly stay there again.
- Official Description (provided by the hotel):
- Enjoy an elegant retreat from the urban rush at the Furama RiverFront. The exquisite hotel features well-appointed rooms with a full range of modern amenities overlooking either the Singapore skyline, lush greenery or the swimming pool. Guests can relax comfortably in a tranquil environment with the city's entertainment hub at your doorstep. ... more less
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- Also Known As:
- Furama Riverfront Hotel Singapore
- Furama Riverfront Singapore
- Furama Hotel Singapore