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“excellent customer service”
Review of Furama RiverFront

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Furama RiverFront
Ranked #100 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 16 March 2011

We arrived at the hotel at 2:30 am and went straight to bed. When we woke up we discovered that there was a problem with the temperature of the hot water.Despite allowing the shower to run for a considerable time we could not receive any hot water.A call to the front Desk resulted in an almost immediate visit by a maintenance worker. he could not rectify the problem at that time. The Front Office Manager arrived on the scene and immediately made arrangements for a change of rooms. At this point we went for a tour of the city. On our return we discovered that we had been upgraded to an executive room complete with a bowl of fresh fruit and a wonderful bouquet of fresh flowers. More surprising was a letter signed by all 18 members of the Front Desk Team apologizing for the water problem and hoping that we would enjoy our stay in Singapore.
We could not have wished for a better resolution of our problem.
We found all staff extremely pleasant to deal with. They were attentive, supportive and keen to ensure that your visit was a good experience.
The breakfast buffet was extensive and well presented.
We will undoubtedly stay there again.

  • Stayed: January 2011, travelled as a couple
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Thank 1tassiedevil2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,919 - 1,925 of 2,421 reviews

Reviewed 10 March 2011

The hotel itself is an average hotel and they even say they are the best mid range hotel in Asia. So the first class charge for a room does not fit.
Staff is friendly except for check in where they seem bothered by you checking in.

You can see that the hotel had better days and I know this from my experience travelling there.

The location is good as most restaurants are withing walking distance.

  • Stayed: March 2011, travelled on business
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Thank Wala69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2011

The stay was along with a group Travel.

The check-in for the entire group was managed well, the rooms allocated were basis our preferences.

Malls are walkabale distance, good sourrounding, street food joints nearby. Overall a very comfortable stay.

  • Stayed: January 2011, travelled with friends
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Thank Mubzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2011

This hotel was amazing - it looks good, the room (Executive Suite) was comfortable, room service was timely and delicious, staff were very helpful. I have only very minor complaints about the hotel:
Internet service, though free, cuts you off at 500mb of data transfer (that's upload AND download). You just have to refresh to restart it. Minor annoyance, trying to get 3 months of updates done this way.
Laundry, nowhere within walking distance I could find had a laundromat, and the hotel laundry room (2 washers, 2 dryers) cost $8 EACH.
MRT is at least half a mile away, and walking in the humidity is dramatically sweat-causing.

The upsides, however:
Amazingly comfortable bed, and chairs, and couch - just very great place to relax.
Room service was prompt (<30 minute wait both times we ordered) and good, though pricey (but expected because hey, it's room service).
Breakfast buffet had a good variety of American and local foods, fresh juice, and no rush from the staff.
Always taxis waiting downstairs, no wait to get out and go see the city.
Internet service was great speed-wise and no difficulty to set up. Did require ethernet cable in the room, but wireless in public areas (like the buffet).
Pool was pretty cool, only four feet deep but good for laps and in the shade in the morning (nice for those of us who sunburn easily).

If I come back to Singapore, this is the place I will look to stay again!

  • Stayed: February 2011, travelled with friends
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Thank BlueNinja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2011

Good points: friendly staff, room adequate and clean (although the stated mini bar was just an emtpy fridge)

Bad..... oh dear, where to start...... breakfast buffet- incredible range of foods for all cultures but hot food was never more than tepid. Fruit juices- watery concentrates, such a shame when freshly squeezed is available on every street corner.

Housekeeping very erratic, one morning woken at 8 by them wanting to clean the room, another day back from a tour at 4 and the room still not done.

Biggest failing was inflexibility on check out. Checked out at noon, went on a tour till 5 but that still left 6 hours until late night airport pick up. Could we have a room to rest and shower? No. Their options were to sit in the bar- and be pestered to buy drinks all evening, no thanks not at $25/ £12 for 2 lemonades! Or we could sit round the pool- lovely, get hot and sweaty wearing the clothes we will be travelling in for the next 20 hours. We ended up getting an earlier cab to the airport, at least you can get a reasonable priced drink and snack there.

  • Stayed: February 2011, travelled as a couple
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2  Thank Bushbabie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 February 2011

After reading all the good reviews, I myself experienced the good service and nice rooms furama Riverfront hotel offered. The staff were super nice. And the good thing I was even upgraded for free at the executive suite room...The room was really nice. It has a large comfortable bed and pillows and the bathroom was excellent and trendy. While soaking and relaxing on your bathtub, you can watch shows on your LCD TV cos the bathroom has glass panels. It was like havin a spa inside your room. The breakfast buffet was very good too, lots of selections. I would definitely will stay here on my future travels.

  • Stayed: February 2011, travelled solo
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Thank Dalevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2011

The furama is a nice hotel which is a bit out of the way for shoppers, although the rooms were clean and the hotel itself seemed to be managed by young managers- it was well run.
we were a bit disappointed to note that the hotel is quite a bit of a way from the river, but we had no complaints , and there is entertainment in the evenings for those wanting to relax, the hotel also offers a courtesy bus to orchard road drops you off at the concorde which is a bit of a walk to the middle of orchard road and also drops you off at chinatown and the pick up is on the hour ...check with the concierge for bookings..

  • Stayed: November 2010, travelled as a couple
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Thank FFHMGPD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Furama RiverFront

Address: 405 Havelock Road, Singapore 169633, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#87 Luxury Hotel in Singapore
Price Range: £86 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Furama RiverFront 4*
Number of rooms: 615
Official Description (provided by the hotel):
Enjoy an elegant retreat from the urban rush at the Furama RiverFront. The exquisite hotel features well-appointed rooms with a full range of modern amenities overlooking either the Singapore skyline, lush greenery or the swimming pool. Guests can relax comfortably in a tranquil environment with the city's entertainment hub at your doorstep. ... more   less 
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Also Known As:
Furama Riverfront Hotel Singapore
Furama Riverfront Singapore
Furama Hotel Singapore

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