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“Catalogue of disasters - avoid this place if possible”
Review of Furama RiverFront

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Furama RiverFront
Ranked #100 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 1 November 2011

I am a very frequent traveller for business and pleasure and always use trip advisor to guide me on where to stay. My wife and I stayed here the weekend before last (22 Sept 2011) and it was a disaster. I have never had the urge to write my own review before but simply had to register and document my bad experiences endured in theis hotel. ! Had to check in late as my son was playing in a football competition with his school so didn't get in until Friday midnight and that is when the problems began.
When checking-in we had to, literally, shout to make ourselves heard above the cacophonous "entertainment" consisting of a "vocal duo" screeching sickly-sweet ballads in the main longer that resonated and echoed loudly through the marbled reception area. Next we were shown to a twin room when we'd booked a double, fair do's to the hotel we were quickly shown to a new double room, problem was the Air Conditioning wasn't working and we had to get a technician to come to the room at 1 am to fix it!
The next day was spent at my son’s football comp so when we returned to the hotel in the evening hot , dusty, tired and disheveled we were somewhat less than delighted to find that there was no hot water throughout the hotel! So we had to take cold showers before going out with friends. I feel that as the hotel had broken their part of our agreement to provide a room with a bed bathroom and toilet with hot and cold running water in return for payment then we should have been refunded the monies that we paid for that nights accommodation. However the hotel advised that because I booked the room through an agent (Agoda) then they could not refund me for the room! Quite how they can divest themselves of responsibility in this way is beyond me and is probably legally questionable but nevertheless their attitude was basically “tough ----”. Very disappointing to say the least!
The “hits just kept on comin’” the next (Sunday) morning when at 6 am we discovered that the double room we were re-located to on our 1st night had a connecting door to the adjacent room containing what sounded like a mobile public address system equipped to deliver ear piercing screaming and shouting but on further investigation turned out to be a young child simply intent on making sure it was impossible for the occupants of its own room and ours to continue resting. Fortunately I had saved the ear plugs from a recent overnight flight and these were able to alleviate the sleep deprivation.
Being completely tired and drained after the lack of sleep the night before I was less than impressed when the hotel decided to start calling the room at 11 am and every 20 minutes or so thereafter to enquire (demand ) when we were checking out!
Having finally managed to get a hot shower and feeling at least half-human at last, the perfect end to the perfect stay was organized by the hotel who thoughtfully “disabled” the TV in the room at 11:30am so that the sports result programme I was watching terminated abruptly (my team had lost anyway I was to later find out!)
The very sympathetic and professional Duty Manager I complained to offered us a free lunch (which we couldn’t take as we had made other arrangements) and arranged for free transportation to the airport for us but again gave us the “flannel” that no refund could be made as we’d booked through an agent. Quite shameful.
Somewhere in the advertising leaflets located in the room it proudly proclaimed that the hotel had been awarded “Best mid –range hotel” or some such guff. Who on earth would vote for this place as ‘the best” of anything (except for a certain Mr B Fawlty) and how any organization can give out such an award is quite beyond my comprehension.
I’m sure that we were very unlucky and lots of people would have an OK stay here but my advice would be to avoid this place if at all possible.

Room Tip: Check if the room has a connecting door and if it does asked to be relocated
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  • Stayed: October 2011, travelled as a couple
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4  Thank Floyd3592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 October 2011

Staying almost a week in the same hotel is always a risk. However, the location is almost perfect since it is not in the middle of the buzz but still within waking distance to most central attractions. Take the walk down the river and you are in the very center within the time it takes to get a taxi or catching the bus. Some may wish to be closer to a MTR station (Outram park) but there are busses that takes you there just outside the hotel.
The Hotel by itself turned out to be quite good even though I had a bad start. I was booked in an executive room which is great because breakfast is included as well as access to the executive lounge that serves drinks an light meal for free between 6 to 8 pm. However, the room I fist got on 17th floor was very small, had a clear smell of smoke even though floor was supposed to be smoke free, a flickering light and only one very small window. The response to my complaints was immediate and I was moved to another room on 19th floor (top floor). The new room was only a little bigger but had more windows and most important, was very clean.
Being in an executive room, you can choose to have your breakfast either in the executive lounge or in the Square (the main restaurant at the hotel). I would certainly recommend the Square since the buffet is really extensive and to some extent also changes from day to day, which is important if you stay several nights. The lunch buffet is also very good and contains everything needed to taste people from everywhere, including Japanese, Chinese, Western and things I have absolutely no idea about what it was. For an even more interesting food experience, go to the near by China town but skip the tourist traps on e.g. Pagoda St. and head for one of the many food courts where many small outlets compete. One strange experience in such food court was that you have to order beer from one of the many ladies representing different beer companies competing about serving the guests but then you have to order food separately either directly from the counter of your chosen outlet or from another server that might work for one specific restaurant. Anyway, the food was always excellent and the price very reasonable.
In conclusion I primarily liked the hotel because of its location, very green and calm area but still close enough to the buzz in the city center as well as busses and MTR station.

Room Tip: Go for the executive rooms on floor 17-19.
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  • Stayed: October 2011, travelled on business
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Thank beolsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2011

Its a very good hotel, big busy and usually full. I was fortunate to be upgraded to an executive room and had a bed of gigantic proportions to sleep in. The room had all the required amenities and for a change it is refreshing to find a hotel that does not charge extraordinary prices for internet, which was wired into the room rather than wireless..Other reviewers have mentioned that the hotel is far from restaurants and shops. The Orchard Rd shopping district is a $5.00 cab ride. Restaurants, however are plentiful and close. If one exits the hotel, turns left and walks up about 150 metres one will find a pedestrian overpass. Use it to cross the road and walk a few more metres in the same direction until you see a canal. Next to this canal are lots of restaurants and sidewalk cafes with a huge variety of cuisine styles. This is only a 10 minute walk from the hotel.
The staff are great and very helpful, willing and accommodating. If I get the same reasonable rate, I will definitely stay here again. In Singapore I used to book hotels at the airport - there is a very helpful desk and hotels with availability are usually much cheaper to book here than on their websites. However I booked this hotel on-line here at a great rate.

Room Tip: The executive rooms have fabulously huge beds. I was lucky to get an upgrade as I had reserved a non...
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  • Stayed: October 2011, travelled on business
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Thank Tony K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2011

We stayed at this hotel during the September F1 Grand Prix and some days after. This is a lovely hotel better than mid range. Staff are fantastic. We were upgraded, and we got a non smoking floor as requested. We could have had a smoking straight away but we opted to wait for the non smoking and during this we were offered a complimentary cocktail at the bar. Rooms are nice and spacious, we had a view of the pool. Good Location, very close to Clarke Quay and also close to Chinatown although a little further walk. Really enjoyed the stay and would come back.

  • Stayed: September 2011, travelled with friends
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Thank RainbowBright7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 October 2011

The commencement of the day at this property is a more than a sumptuous International Breakfast Buffet. Hotel staff are particularly helpful and friendly. Rooms are well appointed and very comfortable. Located more in the business sector of the city, the Hotel partially suffers from being a little out of the way with most eating and shopping more than walking distance away. Robinson's Quay is a spirited walk and Clarke Quay with all the dining opportunities just out of easy reach. However the property does provide complimentary shuttle bus service to the fringe of Chinatown and Orchard Road. The traveller who wants a quiet and relaxing place to stay away from hustle and bustle will be rewarded. The waterfall bar is a feature and a nice place to relax. The outdoor pool is abundant in size. The sister Furama Cityview puts guests right into Chinatown for those who wish to be closer to shopping and dining.

  • Stayed: October 2011, travelled as a couple
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2  Thank elekesla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

I checked in on 25th october and upon arrival the belhop was pretty helpful. Directed me to reception to check in. As soon as i reached the reception, the young lady greeted me and asked for the normal stuffs. Initially i wanted a smoking room but for a smoking room i had to wait. So i informed her that i would like a non-smoking room instead. i was upgraded to the executive room on the 17th floor. Very well. No complaints. Room was just comfortable. The beds were comfy. Only thing is the sink is in the walkway towards the room. Pretty strange. But no issues with that. No bathtub even though in the website it states with bathtub and standing shower. No issues with that too. The only slight issue was that the lock was not working. Thinking that since there was a latch, we didnt really made such a big fuss about it because the door is still closed and the we just had to close the latch at all times.

On check out day, we were scheduled for a late check out of 2pm. however at noon, somebody called asking us what time is our check out. It was no big deal. UNTIL, at around 1pm, my husband and I were semi-dressed when there was a doorbell. thinking it was the TV, we ignored it. Until someone opened the door when we were not appropriately dressed. It was the minibar guy. We were pretty pissed because we are very sure that the TV was on pretty loud. We didnt think the importance of the lock until the minibar guy managed to enter our room. We were pretty pissed of course!

  • Stayed: October 2011, travelled as a couple
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Thank Yanaka T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2011

I must say, for Singapore where supply is well below demand and hotels can virtually demand whatever price they deem as fair, this property is good value for your money.

The staff are great and quite accommodating. I had booked a deluxe room and as they still had rooms available on their executive floor, they automatically upgraded me without having me to say so. Even though the deluxe rooms aren't bad, the executive floor comes with a proper workstation, mood lighting, complimentary internet & breakfast and access to the executive lounge. The greatest part of this upgrade is the internet. In this era of time, internet is a right not a privilege and not to be free. However, hotels still tend to charge absurd prices ($25+ a day) as it's profit margin is quite a bit and they are willing to forgo loyalty & customer retention for profit.

Anyways, getting back to the Furama, remember it's a 4 star property and that is what it delivers. If you expect the rooms to be of a 5 star at a 4 star price, well in Singapore, that isn't going to happen. However for a 4 star it delivers what it promises and the pictures are true to the expectation.

The only slight drawback is it's location. It's a bit out of the centre of town but then again Singapore is so small and taxis are cheap that nothing is over 10 minutes and over a $7 ride.

Try it if you are looking for a good value for your money.

Room Tip: Try the executive rooms and enjoy the perks for just slightly more money
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  • Stayed: October 2011, travelled on business
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Thank theCanuckNomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Furama RiverFront

Address: 405 Havelock Road, Singapore 169633, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#87 Luxury Hotel in Singapore
Price Range: £86 - £146 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Furama RiverFront 4*
Number of rooms: 615
Official Description (provided by the hotel):
Enjoy an elegant retreat from the urban rush at the Furama RiverFront. The exquisite hotel features well-appointed rooms with a full range of modern amenities overlooking either the Singapore skyline, lush greenery or the swimming pool. Guests can relax comfortably in a tranquil environment with the city's entertainment hub at your doorstep. ... more   less 
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Also Known As:
Furama Riverfront Hotel Singapore
Furama Riverfront Singapore
Furama Hotel Singapore

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