I am a very frequent traveller for business and pleasure and always use trip advisor to guide me on where to stay. My wife and I stayed here the weekend before last (22 Sept 2011) and it was a disaster. I have never had the urge to write my own review before but simply had to register and document my bad experiences endured in theis hotel. ! Had to check in late as my son was playing in a football competition with his school so didn't get in until Friday midnight and that is when the problems began.
When checking-in we had to, literally, shout to make ourselves heard above the cacophonous "entertainment" consisting of a "vocal duo" screeching sickly-sweet ballads in the main longer that resonated and echoed loudly through the marbled reception area. Next we were shown to a twin room when we'd booked a double, fair do's to the hotel we were quickly shown to a new double room, problem was the Air Conditioning wasn't working and we had to get a technician to come to the room at 1 am to fix it!
The next day was spent at my son’s football comp so when we returned to the hotel in the evening hot , dusty, tired and disheveled we were somewhat less than delighted to find that there was no hot water throughout the hotel! So we had to take cold showers before going out with friends. I feel that as the hotel had broken their part of our agreement to provide a room with a bed bathroom and toilet with hot and cold running water in return for payment then we should have been refunded the monies that we paid for that nights accommodation. However the hotel advised that because I booked the room through an agent (Agoda) then they could not refund me for the room! Quite how they can divest themselves of responsibility in this way is beyond me and is probably legally questionable but nevertheless their attitude was basically “tough ----”. Very disappointing to say the least!
The “hits just kept on comin’” the next (Sunday) morning when at 6 am we discovered that the double room we were re-located to on our 1st night had a connecting door to the adjacent room containing what sounded like a mobile public address system equipped to deliver ear piercing screaming and shouting but on further investigation turned out to be a young child simply intent on making sure it was impossible for the occupants of its own room and ours to continue resting. Fortunately I had saved the ear plugs from a recent overnight flight and these were able to alleviate the sleep deprivation.
Being completely tired and drained after the lack of sleep the night before I was less than impressed when the hotel decided to start calling the room at 11 am and every 20 minutes or so thereafter to enquire (demand ) when we were checking out!
Having finally managed to get a hot shower and feeling at least half-human at last, the perfect end to the perfect stay was organized by the hotel who thoughtfully “disabled” the TV in the room at 11:30am so that the sports result programme I was watching terminated abruptly (my team had lost anyway I was to later find out!)
The very sympathetic and professional Duty Manager I complained to offered us a free lunch (which we couldn’t take as we had made other arrangements) and arranged for free transportation to the airport for us but again gave us the “flannel” that no refund could be made as we’d booked through an agent. Quite shameful.
Somewhere in the advertising leaflets located in the room it proudly proclaimed that the hotel had been awarded “Best mid –range hotel” or some such guff. Who on earth would vote for this place as ‘the best” of anything (except for a certain Mr B Fawlty) and how any organization can give out such an award is quite beyond my comprehension.
I’m sure that we were very unlucky and lots of people would have an OK stay here but my advice would be to avoid this place if at all possible.
- Official Description (provided by the hotel):
- Enjoy an elegant retreat from the urban rush at the Furama RiverFront. The exquisite hotel features well-appointed rooms with a full range of modern amenities overlooking either the Singapore skyline, lush greenery or the swimming pool. Guests can relax comfortably in a tranquil environment with the city's entertainment hub at your doorstep. ... more less
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- Also Known As:
- Furama Riverfront Hotel Singapore
- Furama Riverfront Singapore
- Furama Hotel Singapore